Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto Parts Store

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(5,953)

75 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy!

God communication, part was easy to confirm and delivery was quick and in great condition owing to excellent packaging. Very happy!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Always the correct part first time

Always the correct part first time, I buy from a parts shop and everytime its the wrong part but finding a part via parts gateway is always the correct part.
Lots of places quote and within minutes you will have a part matched and quotes ready.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

These people are so customer centric

These people are so customer centric, it's amazing. They sought-out and found the right part for my car very fast, and quoted a really good price. When I ordered the part, they phoned me to check it was the right part. It was.
Following-on from that, they delivered the part quickly, so I could get my motor back on the road again.
Great service!
Very highly recommended 😃

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Parts Gateway is superb

Parts Gatesway is superb - needed a used part for my van so I submitted a parts request. Within 30 minutes I had several quotes all via thier WhatsApp option. 2 days later I had the part delivered. Brilliant system which I will use again !

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers - sent us half of the engine after confirming on the phone that it will be complete. After rushing to take the payment they emailed us saying that the engine will not be fully furnished. We called to confirm and they assured it will be a complete engine and it is only an automated email and nothing to worry about. They then sent us an engine with missing parts. We sent the engine back and were assured we will receive a refund but they have not given us the money back. Police is being informed today and legal action will be taken.

November 9, 2024
Unprompted review
Rated 5 out of 5 stars

Arrived in a FLASH

Ordered a part at midday on Wednesday last week and at 10.30am delivery man was on doorstep with a well packaged part which I had fitted later same day. Correct part, rear upper LED strip stop light, sent and worked, no problems. Great service, will use again,
David

November 7, 2024
Unprompted review
Rated 1 out of 5 stars

I AM SOO DESPERATE ...My car…

I AM SOO DESPERATE ...My car registration is from Portugal and not from the UK. The website does not recognise it. I am trying to find a Flywheel 12331AP011 for my Nissan Micra 2001 Auto K11. How do I register my name on Partsgateway to get this so much-needed car part. PLEASE ... somebody let me know how to register my name on this website. Thanking u in advance. Ms M Correia

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

always very quick

always find that i can get quotes right away for parts this is a good way to look for parts without looking at individual sites

October 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look