Parts Geek Reviews 

Do not buy from this store. Purchased door panels and handles. The two did not match and the panels came damaged. Even for damaged parts, they make you pay to ship it back and a 20% restocking fee. DO NOT BUY

crappy from the start wrong parts broken parts can't get in touch with a supervisor can't get in touch with anybody who's willing to help you get this broken stuff returned you get put on a call back list and nobody never calls you back a week later no call back only reason I gave it one star because I had to push something to get to put this out there for other people to see on a scale of 1 to 10 it's about a minus 20

Sam

I have ordered parts from them several times, but will not be giving them business in the future.
My first orders arrived in a timely manner, and were in good order. However, my most recent order has soured me on dealing with them. After paying for expedited shipping for two small items, which are keeping me from reassembling my vehicle, one arrived late, and the other still has not been shipped. Their so called customer service is a joke. I don't want to play a multiple choice game with an online form, I want to be able to tell someone exactly what the issue is, and get a response. I don't like paying for something that I did not receive, either. From what I can see from other reviewers, this is a common problem. I will buy the needed part locally, and eat the cost, rather than put myself through the agony of dealing with Parts Geek's so called customer service system.

Terrible return policy!Review Body:The Issue: PartsGeek shipped the completely wrong part from their warehouse.The Support: I was forced to handle the entire return process online through their website.The Rip-off: They refused to cover the return shipping costs, meaning I had to pay out of pocket to return an item I never ordered.The Verdict: Avoid this company. They will make you pay for their own warehouse fulfillment errors.

Do not trust this company. Buyer beware. Here it is straight. Their warranty is buried somewhere deep inside their website. I still can’t find the link for it. So here’s where it gets crazy. On the checkout page your given an option to buy an extended warranty. What it doesn’t tell you ANYWHERE on the checkout page or anyware on the product pages is that there’s already a 1 year warranty. There’s no link on the check out page to there one year warranty policy. Why not? I got the answer. So that people will unknowingly purchase the extended warranty. It’s nothing but a setup

Collecting money is this company’s only concern

They sent me the wrong item. Immediately, I initiated a return and sent the item back to them.
They denied the refund because the item was -as they said- “not in the original condition”
They told me that since I don’t have any pictures, they cannot process the refund. This is after they sent me the wrong item, which they acknowledged, and I sent it back the next day. Terrible company in my opinion, avoid at all costs.

right part and came on time, good price

We order multiple parts. 1 box showed up empty. Their customer service sent us in circles with "extend" and the shipping company. With no resolution. And no refund. 2nd order The return process is Terrible they want you to pay for all the shipping back to them. After that we will get the refund. So it'll be a few weeks process.

They don't stand behind the parts they sell. They make returning the part extremely difficult (ask for several different and mandatory photos, want the VIN off your vehicle, and you have to provide a tracking number TO THEM, not the other way around) and want you to pay the return shipping, even though their part was defective. Car parts are heavy, and to return the defective part would cost as much as the part itself! Even if they decided to give me a refund, it would barely cover the return shipping! I'll never shop from them again!

Placed an order.( not my first time either) And a day later received several emails. I blew them off as order tracking updates. A day later I received another, I opened it and it stated my order was on hold pending verification of who I am , thay wanted my photo ID and several other items of identification. Never ever have I had to do this for anyone including PayPal or any of my credit-cards or ebay or Amazon. I told them I will not ever provide this to any web site especially them. So they canceled my order. No reputable site would asked for a copy of your ID. Buyers beware. Needless to say they lost my shops business not a petty 1 order a year customer. Good riddance!

I received a defective MAF sensor out the box. I installed it the car would not start, I reinstalled the old one and the car fired right up. I tried to return the part with the explanation of the issue. I've had to escalate, call, send 2 emails, attach a picture and I still can't do a simple return!! Then they asked me for a mechanics note to prove the part is defective!! I've had to call at least 10 time 5 of those times I was hung up on right when my time in queue was up! Customer service is purposely trying to frustrate you so you will give up and they don't have to return your money. Do not buy anything from this place, good luck getting a good part and whoa if you need to return it! Run!

I ordered a condensor that was to include two 2" double end threaded studs for connection to a/c lines. Only one stud was included in the box and it was loose and rolling around inside. Could not find the second stud. Contacted customer service, the wanted me to ship the entire order back because they said they could not break up a set to send me the missing part. This is crap. I'll never order anything else from them and I would recommend that others do not as well. I have been unable to locate a replacement stud as it seems to be fairly unique.

Customer service is terrible!!!! And thats the nice way to put it. Wanted to know why my order was canceled First call i get put on to a dead line after the lady said "one second let's find out" second call I actually get answer as to why and then try to find a solution to keep it from happening again I get hung up on. Won't do buisness with them again and I hope I get my parts. Edit canceled my second order wont stand for terrible service.

If i could give zero stars I would. Didn't check my parts when delivered. 2 of the 3 parts were damaged and/or junk. Since I didn't report within 7 days they wont guarantee a refund. Why would I pay shipping to return it and then they have the option to refuse the refund. What a joke. Live and learn I guess.

Sends parts with different part numbers than on the order invoice and will not take them back without you paying shipping and 20% restocking fee. A total Rip Off

I paid for expedited shipping which guaranteed I would receive the part in 2-5 business days. Its been 5 business days and its still in their GA processing facility. It has barely moved two states in that time. I ordered parts from a competitor in NC 2 days ago and got those parts in 2 days without paying extra.

I shouldn't have to pay more just to wait longer. I don't have 2-3 weeks to wait on your broken processing system and virtually no customer service. And the parts I got from your competitor are $25 less and seem to be better quality. Terrible shipping experience and you lost this customer for life.

I order two hatch lifts for $32.95 and they sent me one hatch lift of a different model that also cost $32.95. When I called, the customer service agent said sorry, nothing could be done. I will have to pay to return the single hatch lift.

My far the worst return policy in the country. To start, PartsGeeks never ask customers to verify the part number before purchasing an item on their website. I myself purchased a headlight assembly. It arrived in a huge box. When I noticed the fittings did not match, I called to set up a return. I was told that there would be a 20% restocking fee, and I was responsible for the return shipping cost as well. When speaking with a supervisor, I explained to him that there's no information on Parts-Geek website that requests customers to verify the part number before making a purchase. His reply was, "I'm sorry, that's our policy" His explanation is Bull-Shit because it doesn't stipulate that important fact. Therefore, I'll only receive back approximately 20% of the $137.00 I paid when I include the cost for restocking and shipping fees. I will never buy another Item from Parts-Geek!

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