PartSouq Reviews 

782
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers frequently praise the affordable prices, excellent product catalogs, and the easy availability of high-quality genuine parts for various car models. People also highlight the incredibly fast and efficient delivery service that consistently brings orders right to their doors on time. Consumers appreciate the direct communication and helpful support when tracking their shipments or verifying compatibility. However, some people mentioned unexpected customs fees and extra shipping charges that significantly increased their total purchase costs. Some people were dissatisfied with the lack of transparent disclosures regarding these additional expenses and strict return policies for unused items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in original packaging and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast and efficient shipping times... See more

Price

Customers consistently note positive experiences with price, highlighting excellent rates for genuine parts... See more

Service

Customers report extremely positive experiences with the fast, efficient, and reliable service provided.... See more

Order

Clients share ambiguous opinions on order experiences, balancing fast and reliable shipping with significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Usually the Order works without any Problem, but sometimes parts are „Skipped“

Rated 5 out of 5 stars

Excellent prices, makes buying genuine parts the easy choice. Fast delivery, usually arrives at my door in Australia before locally ordered parts would and has never been longer than 4 days.

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

3.7

Average

TrustScore 3.5 out of 5

782 reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(782)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Beatifull

All time I am honest
For me I am happy buy partSouq and I am in Costa Rica and all my orders are in 10 or 12 days in my hands for me are beatifull

November 18, 2023
Rated 5 out of 5 stars

Great prices efficient service

Great prices efficient service
Always shop with your website
However the only problem I experience
Which I know you will address is some of the Honda chassis number don’t load

October 19, 2023
Rated 1 out of 5 stars

Una PERDIDA DE DINERO Y TIEMPO NO COMPREN ACA

Mi experiencia con esta empresa ha sido sumamente decepcionante. Realicé un pedido de cuatro productos, calculando cuidadosamente el presupuesto, incluyendo el costo de envío para los cuatro artículos. Después de esperar pacientemente durante una semana, descubro que no solo no han enviado mi pedido completo, sino que también dos de los productos ni siquiera están disponibles.

He solicitado en varias ocasiones la cancelación y el reembolso total, pero la empresa parece hacer oídos sordos a mis preocupaciones. Tras días de espera y preguntas sin respuesta, actualizan el estatus del envío a dos de las piezas, insistiendo en cobrarme el mismo costo de envío inicial. Les informo que solo dos de los cuatro productos NO me sirven, y a pesar de demostrar con capturas de pantalla que el paquete ni siquiera ha salido de su país, se niegan a cancelar el pedido.

Esta empresa no solo ha sido una pérdida de dinero, sino también una pérdida considerable de tiempo y paciencia. Mi recomendación más sincera es evitar realizar compras con ellos a toda costa. La falta de transparencia, la mala comunicación y la incapacidad para rectificar errores son características preocupantes que hacen que mi experiencia con esta empresa sea una pesadilla total.
My experience with this company has been extremely disappointing. I placed an order for four products, carefully calculating the budget, including the shipping cost for all four items. After patiently waiting for a week, I discover that not only have they not shipped my complete order, but also two of the products are not even available.

I have requested the cancellation and full refund several times, but the company seems to turn a deaf ear to my concerns. After days of waiting and unanswered questions, they update the shipping status to two of the items, insisting on charging me the same initial shipping cost. I inform them that only two out of the four products do not meet my needs, and despite providing screenshots showing that the package hasn't even left their country, they refuse to cancel the order.

This company has not only been a waste of money but also a significant loss of time and patience. My sincerest recommendation is to avoid making purchases with them at all costs. The lack of transparency, poor communication, and inability to rectify errors are concerning characteristics that make my experience with this company a complete nightmare.

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience, partsouq tell you pay now the order will ship on the next day. I bought a parts where partsouq said available 5 day after the status is PAID, write Partsouq to cancel because the shipping is very bad, they answer this is an special order, I can't cancel it, where the part will arrive very late for me.
I can say DO NOT BUY PARTS with partsouq until said the parts is available, is Fake

October 4, 2023
Unprompted review

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