Ordered a personalised Elf on the Shelf in November 2025, never received the product and had no response chasing the order or to requests for a refund. Over £30 stolen, would give 0 stars if possible... See more
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Ordered a 50th birthday cake last minute as oops I forgot. Arrived in plenty of time. I Honestly wasn't expecting much, the photo print was great and personalisation perfect, but the actual chocolate... See more
Company replied
I would like to say a massive thank you to Stacey from party pieces who helped me get the correct banner before my daughters 5th birthday party at short notice. She exceeded my expectations and was... See more
Bought Gold Metallic Balloon bundle - really disappointed. They look cheap, yellow looking gold -not a true reflection of the pic on the website. One of the balloons had a hole in it so wouldn't infl... See more
Company replied
Company details
Written by the company
From decorations to tableware, to those little party accessories that make all the difference, we make it easy to plan your perfect party. Our store is filled with hundreds of stylish and fashionable party themes to pick from, whether it's kids birthday trends that’ll get the little ones giggling all day, to elegant wedding supplies that’ll make your big day exceptional.
Contact info
Child's Court Farm, RG8 8QT, Reading, United Kingdom
- 01635201844
- sales@partypieces.co.uk
- www.partypieces.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered a £40 pound cake with a…
I ordered a £40 pound cake with a message on it. When it arrived it was not packaged correctly and the wording had not been iced onto it. It is a transfer which looked as though it was thrown on. The edges were not stuck down and it was creased.It looked like no care had been taken on it. The colour of the writing was very pale and just readable. I made a mistake with the address and contacted them immediately but they were not bothered and were no help at all. Stating they couldn't do anything about it. I contacted yodel and they changed itno fuss at all. Well done Yodel. I will not be purchasing from Party Pieces again.

Reply from Party Pieces
Great choice of Christmas pieces
Great choice of Christmas pieces, great quality and amazing delivery time especially just before Xmas.
All my ordered items were as described. I would certainly recommend Party Pieces.

Reply from Party Pieces
There communication
There posting was fast . There communication was great , and when I had an issue they resolved it very quickly and very politely . They listened to what I suggested and acted upon . Totally recommend them

Reply from Party Pieces
Still waiting for package to arrive…
Still waiting for package to arrive after 2 weeks

Reply from Party Pieces
Ordered a person loaded banner
Ordered a person loaded banner. Fantastic quality arrived on time and exceeded my expectations

Reply from Party Pieces
Super fast delivery smooth transaction from start to finish
Fast delivery arrived before given date

Reply from Party Pieces
Dinosaur burst
The balloons arrived the day before my brother in laws birthday which is just as well as the dinosaur balloon only lasted three hours before bursting! Other than that the balloons were great as was the service.

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Reply from Party Pieces
Lovely Balloons but Disappointing service
I ordered a balloon bouquet online for my Grandsons 16 Birthday. I filled in the part which gives you the option to send to his address. When I had paid the receipt indicated it was coming to my address so I emailed customer service to rectify it and was assured by a reply email this would be done. On the day of his birthday the balloons did not arrive at his address or mine! They arrived at my sister-in-laws address with my name on it! Seriously!
I was very disappointed with the service.
I have to say when my Grandson eventually got his gift. The balloons were lovely. You just need to get your customer service sorted!

Reply from Party Pieces
I mistakenly created two separate…
I mistakenly created two separate orders and was charged twice the postage. Within 5minutes the company called me asking if this was correct and refunded me one of the postages.
How very kind that was. When I received my order I was delighted with it.
Would highly recommend Party Pieces.

Reply from Party Pieces
Ordered 30th November and still haven't…
Ordered 30th November and still haven't received my Christmas Sleighs even though I message party pieces and they said Yodel will deliver in 2/3 days its been that long now and I still haven't received them very disappointed. Apparently I have moved houses that's weird because I have been at the same address for 15 years I WILL never buy from Party Pieces Again, I got a refund BUT that's because I told them NO refund expect a solicitors letter PARTY DELIGHTS from now on disgusting way to run a business, my husband and I run our own business successfully for 25 years. Perhaps the owner should get involved.

Reply from Party Pieces
Great choice to choose from for a…
Great choice to choose from for a party. Quality very good too! Very pleased 😀

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Reply from Party Pieces
Delivered as agreed
Delivered as promised, on time and an Excellent gift in such short notice, including personalisation

Reply from Party Pieces
Very reasonable and daft--looking…
Very reasonable and daft--looking Christmas tree hat: will cheer up the end of a rotten year for the world! Thank you.

Reply from Party Pieces
Very helpful Customer Services
Very helpful customer service person when I called about the day after making an order and then needing to change it. Thank you.

Reply from Party Pieces
Perfect Party Pieces!
Hassle-free shopping and speedy delivery - what more could you ask for? Always a pleasure to shop with you and happy to recommend to others without question. Thank you!

Reply from Party Pieces
Balloon in a Box
Balloon was lovely, however the box it came in was very disappointing. On arrival, the box was ripped and damaged in several places. The balloon was clearly on show through the holes, which removed the surprise element. Had I known it was tatty, torn parcel box, I would have ordered a separate balloon box to conceal the balloon inside.

Reply from Party Pieces
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