Partzilla.com Reviews 1,427

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge and helpfulness, often highlighting specific individuals who go above and beyond to assist with part identification and order issues. The customer service is frequently described as outstanding, with many appreciating the quick responses and professional demeanor of the support team. People also value the company's detailed schematic diagrams, which greatly aid in finding the correct parts, and the availability of niche parts. However, some customers experienced issues with order accuracy and delivery times, noting that the "check fitment" tool on the website was not always reliable and that some expedited shipping options did not result in faster delivery as expected. A few people also reported problems with the ordering process itself, such as website glitches or a lack of communication regarding unavailable items.

What people talk about most

Product

Users describe positive interactions with product. Many customers appreciate the wide availability of parts,... See more

Order

People report ambiguous experiences with order. While some customers praise the ease of ordering, quick... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise fast... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the helpfulness,... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Based on these reviews

Rated 4 out of 5 stars

Package could have been packed better. $700 part, in a small box, which was packed in a larger box, with no packing/cushion material, which allowed the smaller box to slide freely, potentially risking... See more

Rated 5 out of 5 stars

Review "George of Jungle" Outstanding customer service and knowledge base with regards to 1975 Honda cb550F parts schematic An O ring to me appeared out of position on schematic causing confusion... See more

Rated 5 out of 5 stars

I appreciate that Partzilla has schematic diagrams. Surely helps identifying the needed parts. I will comment that the "check fitment for your model" isn't too accurate. Both parts ordered stated, "d... See more

Rated 5 out of 5 stars

I had a HELL of a time finding the correct part for my daughters ATV a 2002 Suzuki 400 I needed a carburetor because my luck with rebuilding is well not so good. Our man DAVID there took time sorted... See more


Company details

  1. Motorcycle Parts Store
  2. Car Accessories Store
  3. Motorcycle Shop

Written by the company

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality in every way

The customer service is great, even in difficult situations they compromise. Quality parts everytime, everything is on time and securely delivered. The workers are respectful, tactful, and very knowledgeable about parts.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

They have a great selection of parts

They have a great selection of parts, a very good website from which to order them, they ship quickly, their orders are accurate, and their customer service is very helpful and understandable…

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Schematics are Great

I appreciate that Partzilla has schematic diagrams. Surely helps identifying the needed parts.
I will comment that the "check fitment for your model" isn't too accurate. Both parts ordered stated, "does not fit your model." However, both parts did fit my model. I took the chance ordering. and I was correct.

October 24, 2025
Unprompted review
Rated 1 out of 5 stars

Look elsewhere if you want fast shipping

When ordering parts you expect them to be shipped ASAP, not with Partzilla. All the items we ordered all were labeled as “in stock” they were not shipped until a week after our order was placed. Thai is my last time dealing with them. Ordered items on 9/29/25 didn’t ship until 10/6/25. Still not received as of 10/13/25.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

RZR200 part

Part for my daughter’s RZR200 was in stock and shipped fast. I’ll be sure to visit Partzilla for my Polaris parts needs

October 8, 2025
Unprompted review
Rated 4 out of 5 stars

Potential packing problem.

Package could have been packed better. $700 part, in a small box, which was packed in a larger box, with no packing/cushion material, which allowed the smaller box to slide freely, potentially risking breakage of the expensive in-tank fuel pump. Knowing how the packages are usually thrown around by the delivery handlers.

September 27, 2025
Unprompted review

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