Package could have been packed better. $700 part, in a small box, which was packed in a larger box, with no packing/cushion material, which allowed the smaller box to slide freely, potentially risking... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Review "George of Jungle" Outstanding customer service and knowledge base with regards to 1975 Honda cb550F parts schematic An O ring to me appeared out of position on schematic causing confusion... See more
I appreciate that Partzilla has schematic diagrams. Surely helps identifying the needed parts. I will comment that the "check fitment for your model" isn't too accurate. Both parts ordered stated, "d... See more
I had a HELL of a time finding the correct part for my daughters ATV a 2002 Suzuki 400 I needed a carburetor because my luck with rebuilding is well not so good. Our man DAVID there took time sorted... See more
Company details
Written by the company
Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!
Contact info
1601 S Slappey Blvd, 31701, Albany, GA, United States
- 229-584-0046
- customerservice@partzilla.com
- www.partzilla.com
4.3
Excellent
1K reviews
Replied to 51% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease, pricing, shipment, and fast delivery
1. It's easy to find parts for various powersports I have, and easy to check out.
2. Pricing for mulitple Honda oil filters HF114 is the best deal available.
3. Was given shipment data on day of order (23rd), shipped and given notice on the way (24th), then delivered with a notice (26th). Couldn't ask for better shipment updates.
4. 3-days for free shipment!
September 25, 2025
Unprompted review
George went over and above
George went over and above to find the correct part. When he couldn't get the part I needed, he stayed with me and found the aftermarket part I needed. I felt like I was well taken care of. If every company worked like this, they would go far.
September 26, 2025
Unprompted review
Ordered complete Reed valve assembly
Ordered complete Reed valve assembly. Assembly arrived without a 60 cent gasket clearly shown on the schematic as part of the Assembly. Had to order separately. Fair? You decide. Rest of order perfect.
September 19, 2025
Unprompted review
Very pleased with this vendor
I got a question answered during my ordering process via the chat feature on your website. The order was delivered quicker than I had thought possible.
September 23, 2025
Unprompted review
Hard to find parts
Had the parts that I needed. Good price and fast shipping.
September 23, 2025
Unprompted review
throttle parts
I got throttle parts that were hard to find for a dirt bike I’m building for my granddaughter. Work great and very thankful 😎
September 21, 2025
Unprompted review
Customer service
Customer service! Josh D was very helpful! It's Partzilla always for me!
September 19, 2025
Unprompted review
Great seller
September 17, 2025
Unprompted review
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE, you have better chances of getting your item faster through random ebay sellers, they did not send me tracking number till i pressed a customer service worker to send me tracking number which had been shipped (3 days prior to me asking). Item cancellation is very difficult even only a day after purchasing the item. Have to wait for item to process and ship and deliver to return it, now they ending up losing money through shipping labels on returns. Idiot company structure. Just order from ebay with the same part number and save yourself time.
September 10, 2025
Unprompted review
Talked Kendra and was amazing customer…
Talked Kendra and was amazing customer service 👏
September 8, 2025
Unprompted review
Paid extra on a 1-3 day shipping
Paid extra on a 1-3 day shipping. Parts ordered on a Tuesday evening and were shipped on Wednesday. Tracking said they would arrive by 5pm on Friday. No show and got another tracking notice that it would be delivered on Saturday. No show now is going to be Monday and was told that Monday was the 3rd shipping day and no credit for paying extra to 1-3 day shipping. Looks like I will stick with Rocky Mountain ATV from now on, they have always delivered on time.
September 6, 2025
Unprompted review
Easy ordering and lightening fast…
Easy ordering and lightening fast processing and shipping!
September 3, 2025
Unprompted review
Quick & efficient
August 8, 2025
Unprompted review
Template of Excellence in Customer Service
I contacted "Partzilla" Customer service for assistance ordering a part online for my 2018 Toyota Tacoma 6 Cyl. Sport 4X4 pickup. For me there was some confusion as to what part i should order from their website. This was due to (2) parts appearing to be the same with cost and type online. A customer Service rep. named "Krystal" came on the line and was able to resolve my issue almost immediately with outstanding professionalism accompanied with knowledge and kindness that i can really respect, especially in these times when its an act of Congress just trying to get a live person on the phone for assistance. Very much appreciated and Thank yoi! Best Regards,
John C.
September 4, 2025
Unprompted review
I've placed several orders with…
I've placed several orders with Partzilla, and they always arrived asap, correct, and packaged well. Everything from small bolts and washers to an entire fairing panel for my ZX-10R. I have a great Kawasaki dealer in town, but I still order from here instead.
I had my Ninja's bearings fail very randomly, and right before a major event I was going to take the bike too. I texted the customer service number at 4AM to ask about overnight air shipping, and someone immediately responded in great detail. THAT is beyond exceptional customer service! While Partzilla was unfortunately one short on the bearings I needed, and they will need to be ordered from Kawasaki (who my dealer warned me takes their sweet time regardless of how much you pay to have them asap parts), Partzilla's customer service still went way above and beyond to try and help me.
Will continue buying from and recommending you guys!
Partzilla management, please be sure to thank your customer support team for their efforts, and your warehouse team for their effort in safely packaging and fast order filling work!
September 4, 2025
Unprompted review
right part for my bike and fair priced…
right part for my bike and fair priced THANKS!!!
September 2, 2025
Unprompted review
Atv parts
Received order in a timely manner. Everything i ordered arrived and looks good. Great place to get items from.
August 22, 2025
Unprompted review
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