I have been using Patchs for my own concerns to contact the GP l have been registered with. I also use it for my daughters, l find the service quite convenient, efficient and hassle free. I highly rec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
iPhone patches was very easy to navigate. Very easy to understand the questions and answers were sometimes given in two forms. It’s a simple procedure that is used for non-urgent request and as the Su... See more
Patches is brilliant, it gives you the opportunity to fully express your concerns before seeing a dr. Cuts down waiting in a telephone line. It also means that you get to express concern in advance wh... See more
I am eighty five years old and find patch dreadful and ended up in tears of frustration totally unable to comprehend usage surgery offered no help with my problem the whole set up is disgusting How... See more
Company details
Written by the company
We are an award-winning digital healthcare company. Our mission is to unite and simplify healthcare, making it more accessible to everyone – so that you can get the help you need, when you need it.
Contact info
United Kingdom
- www.patchs.ai
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Navigate
Very easy to navigate and to point me in the right direction
September 7, 2026
Unprompted review
It does make it easier to navigate…
It does make it easier to navigate personal medical issues especially used with patches
September 4, 2026
Unprompted review
This site is fantastic so easy to use…
This site is fantastic so easy to use and very helpful.
September 3, 2026
Unprompted review
Nice and confirmatory service
September 2, 2026
Unprompted review
Great service makes it easier to book…
Great service makes it easier to book appoitments and also get prescriptions
September 2, 2026
Unprompted review
This is a great service and responses…
This is a great service and responses are always quick. Thanks.
September 1, 2026
Unprompted review
Dreadful system for patients and…
Dreadful system for patients and ignores allowing patients to be seen by nurses or doctors and instead replaces medical care with a ‘system’
A massive backward step in NHS care
August 29, 2026
Unprompted review
Using Patchs to contact my GP surgery…
Using Patchs to contact my GP surgery for a sudden, severe foot and ankle pain was a remarkably smooth and efficient experience. The online triage form was clear, structured, and very easy to navigate, allowing me to fully explain my symptoms, previous treatments, and urgency without any hassle. It’s a brilliant digital tool that makes communicating with the healthcare provider much more accessible and streamlined. Highly recommended!
August 28, 2026
Unprompted review
Everything is smoothly done.
August 28, 2026
Unprompted review
Straight forward to use
August 28, 2026
Unprompted review
Ease of use
Ease of use, once found via NHS app, it's a simple process but could do with more visual signposts on the NHS app to request fit notes etc, but overall very good!
August 27, 2026
Unprompted review
Intuitive system
Intuitive system, has always manages to get me the appropriate care without waiting for ages on the phone.
August 27, 2026
Unprompted review
Made online referral for Physio input
Made online referral for Physio input. Message received within 5 minutes asking to make contact to arrange appointment. Appointment is next Wednesday. Receptionist asked a few relevant details and accommodating my calendar. Extremely pleased
August 27, 2026
Unprompted review
No battle to get through on the line at 8am and really responsive.
This is a superb interactive diagnostic tool. It speeds the process of response from my GP surgery up. It also allows my Medical Centre the opportunity to review previous treatments up prior to contacting me by my proffered method. (Text, email call)
August 27, 2026
Unprompted review
despite all of the problems the NHS has…
despite all of the problems the NHS has at this time Ive always found every member of the staff to be helpful and understanding. First rate service well done too you all from reception onwards
August 25, 2026
Unprompted review
I like the convenience of writing your…
I like the convenience of writing your problem without the anxiety of going to the doctor. It gives enough space to write your complaint
August 24, 2026
Unprompted review
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