Patreon Reviews 883

I've asked the customer service a question, multiple times, but never got any reply. Glad there was no money involved.

keep spamming me with emails after unsubbing

As with others money taken for renewal even though I am sure renewal never agreed . No joy from the support email address

If you have problems regarding confiscating money although you cancelled their subscription - the support needs more than a week to answer! This wasn’t an exception but was happening regulary! If you cancel a paid subscription - they do not (!!!) sent you a confirmation email that it worked or didn’t work. You will get just nothing. Every a free email subscription can do that. Patreon can‘t. And it doesn’t make it better if every very late email starts with an excuse. Hire more people if you cannot answer the support mails in time! Or even better: improve you shitty workflow and make it clear (yes, via email as well!) that the cancelled subscription did work. You don’t even deserve one star.

Patreon continually sides with creators over their fans, even when fans have been treated unfairly and goods and services have not been provided as part of the creator's membership agreement. It is really quite shocking that a business such as Patreon does not treat these situations fairly for fans who generously support creators (AND their platform) with their hard-earned money. They need to be reminded that it is the fans that make this platform feasible - without them, both the creators and Patreon would be unable to continue. The fans need to be treated with the appropriate level of respect, and their money should be refunded if goods and services have not been provided as promised by the creator. However Patreon often sides with the creator on this, and it is extremely unfair to fans.

I have been treated unfairly and quite rudely by Patreon with regards to this. In my last encounter with them my request for refund was denied because 'it doesn't agree with their strict refund policy', without actually telling me why it doesn't. In this case I payed for monthly content that I never received, which is actually stated as reason for refund in their official refund policy. When I questioned them about this, they replied back with no explanation and a curt reply, saying this was their final verdict and final correspondence with me on this case.

There are a lot of creators who are honest on the platform but unfortunately there are many who are not, and Patreon should take better care of their fans / Patrons in these cases. I would definitely think twice before supporting creators on this platform.

Money has been taken from account without my permission. I've tried to complain and noone responds. Wish I'd never got involved with it - person I tried to help is long gone but Patreon still stealing money. Only way out seems to be to block their content, remove your bank details and ban the site with your bank.

I bought s membership for The Race on Patreon, I received an email confirming my membership and the latest posts, but they were all locked.
I paid by PayPal and the money was deducted from my account.
So there was no excuse for the content to be locked, this was on the same email confirming my membership.
I wrote to PayPal and received a refund.
I remember when i wrote to them before and never received a reply, that was when i was making an inquiry.
I wrote at least 3 emails but never received any replies.
ONLY PAY WITH PAYPAL OR YOU WILL LOSE YOUR MONEY, OR THEY WILL TAKE MONEY AS THEY WANT AS I HAVE READ ON HERE.
The customer service is non existent.
Terrible company, once they have your money they are not interested in helping you in anyway.
You never receive any replies, I feel sorry for people that have been robbed by this company.
I received my refund from PayPal, but had i paid through my card i doubt i would have received a refund.
They don't even reply to the complaints on here Trustpilot, proving they couldn't care less.
Keep away from this company, as much as i would have liked to listen to my podcasts, it's not worth it because even though you are a member the content is locked and asks you to join, when you are already a member.
SHOCKING COMPANY, JOIN AT YOUR PERIL.
REMEMBER ONLY USE PAYPAL IF YOU WANT A REFUND.
After reading the the reviews you will want a refund.
I feel sorry for all the people that have lost money to this company which i regard as a scam.

Reports seem to end up in the void when reporting creators that peddle illegal content

I paid for a service pledge on Patreon and as soon as I paid the person stalled me and then disappeared with my money. I had all screen shots showing that this person blatantly scammed me. I sent all evidence to Patreon and they flat out refused a refund. I realise that Patreon itself is a very very shady company and their customer service is quite appalling. I am shocked by them. I have to now try getting my money back through the bank and also take some kind of legal action.

I became a member of a patreon creator where you could optionally buy content you wanted to share. However, I didn't find anything I wanted to buy so I ignored it. Then a few weeks later, $120 is deducted from this creator on patreon, without my approval, without me buying anything. I wrote to the creator but got no reply so turned to customer service. They couldn't help me at all and my money is gone. I don't understand how purchases for these sums can go through automatically when you haven't bought anything. I feel so cheated. Worthless customer service, you need to take responsibility for which creators you have on the platform!!! And how can being cheated on not be a return cause!?? Even if you had been threatened with death by the creator, you would not have been allowed to make a return. DO NOT PUT YOUR CARD DETAILS ON PATREON!

Immediately after the purchase, I noticed that I should have bought a different content on Patreon. I contacted both the customer service and the author, but the customer service could not give me a refund or replacement. The refund is issued by the creator only and the customer service is nonexistent. The creator himself didn't respond to my message, but someone who claimed to be "admin" rudely responded. He's someone who is getting very popular.

I didn't even sign up. Somehow they got hold of my details and have been charging me each month. Absolute scam and trying to get my money back.

i cash the membership
but creator blocked me after 3 days
no refund, noticed
Xuck you patreon

The account deletion process is insane. I find it exploitative and scummy to make it so hard to delete an account just because you want to retain users. Just a really shady practice. If you are a content creator, I really urge you to use a different platform. Your fans will definitely appreciate it!

I have tried to cancel a membership but still keep receiving messages. There no way to contact them directly that I can see

So, I created an account on Patreon as I'm a new starter in this area of selling digital products.

After spending some hours into this platform to check how things work i was like: Let's create the first post.

After I scheduled my first post, 5 minutes after my account was suspended.

I raised a ticket for this and someone from support told me that the account was deactivaded for suspicious activity XD. What suspicious activity bro?

They asked me for several sensitive personal data, I provided them these and 4 days after i chased the ticket someone else from support came back saying that the account will remain deactivated giving no reason for this aaction.

I do not recommend at all Patreon. Totally unprofessional and an unserious platform

I had a problem with one of my recent purchases and the support team kept helping me even after a week. They were very kind and helpful and I appreciated that a lot!.

Full scam. They do false accusations, shut down a service, arguing the service (TradingArena) does not deliver - which is not true at all) and run away with the money, because I paid full year. F___ them! I want my money back! Never do Patreon!!!!

They took down a page I subscribed to for yearly membership and they are robbing me out of my 9 months remaining, completely un-notified and straight up robbery.

There's a good old Scottish word which best describes the initial quality of the support received from customer services and the IT team. That word starts with s and ends with e. Only when the creator intervened and found a helpful member of the customer support team was my problem resolved. That earns the one star review