Excellent service ordered a two seater electric delivered and set up plus took my old one away thank you
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I ordered Dark Grey Durable Melamine Top Extending Table & Chairs set 160cm Pisa and all together looks stunning. I would well recommend this items by the quality and price too. The table is even... See more
Company replied
Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of... See more
Company replied
Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel f... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Sofa Store
Written by the company
PATTENS furniture shop in Stoke on Trent is a family-run business based in Staffordshire with over 50 years of professional experience. We offer stylish furniture from some of the biggest brands in the UK at affordable prices.
Contact info
44 High Street, ST5 0HE, Newcastle-Under-Lyme, United Kingdom
- 01782719101
- info@pattensfurntiure.co.uk
- www.pattensfurniture.co.uk
4.7
Excellent
181 reviews
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Reply from Pattens Furniture
Hi David,
Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
I was a little worried about ordering…
I was a little worried about ordering this unseen but I was disappointed. Phenomenal quality from the packaging to the product itself. Delivered with total ease and couldn’t been more pleased!
January 16, 2022
Reply from Pattens Furniture
Hi Andrea,
Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Easy website to navigate
Easy website to navigate. Processing of pamment straightforward
January 16, 2022
Reply from Pattens Furniture
Hi Vanessa,
Thank you for the positive feedback, it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
art deco drinks trolley poorly made
art deco drinks trolley poorly made; soldering evident at joins and careless spray paint work in places.
colour sold as silver but looks more gold. I was told it was 'antique silver' when I queried it but it is not like any antique silver I have ever seen
January 14, 2022
Reply from Pattens Furniture
Hi Barbara,
We are sorry to hear that you are unhappy with the quality of your drinks trolley. We have on record that you contacted the store yesterday and the staff member asked you to forward photos to us to confirm you had the right colour drinks trolley as the code was correct. This is an antique silver effect so it not meant to be bright silver. If you send the photos over we can check to make sure you have the right product.
Regards
Pattens Furniture
Reply from Pattens Furniture
Hi John,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Excellent company to deal with.I would…
Excellent company to deal with.I would highly recommended them.
January 7, 2022
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Exceeded expectations!
Pattens were very swift in delivery. The drivers had checked that my item had not smashed in transit prior to delivery as it was a four piece mirror. I thoroughly recommend Pattens for purchases, I've had zero issues from the moment I placed my order online, I was kept informed of where my order is, I received an email to state when my delivery will be made and viola, it arrived with no hassle. My four piece mirror is actually so amazing, I wish i could post pictures to show the quality.
December 29, 2021
Reply from Pattens Furniture
Hi Sheena,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
A good product at a good price
A good product at a good price, coupled with excellent customer service.
December 27, 2021
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi Myra,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Wardrobe from hell
I recently purchased a wardrobe, this product is without doubt the worst wardrobe I’ve ever purchased, the build quality and instructions are terrible! The back panel is to small, the lower trim isn’t secured correctly, under no circumstances should anyone buy this product.
December 19, 2021
Reply from Pattens Furniture
Hi Karl,
We are sorry to hear that you are unhappy with your wardrobe. Our sales team have been in touch with your to ask for details regarding the back panel and shelves and as of yet we have not recieved any email from you. When you do get in touch, our team will follow this up with the supplier and advise as necessary - as they are a German manufacturer they use pictural images as the instructions to save on translating them in multiple languages. We hope this help.
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback it means a lot to have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
First choice business for any future purchases.
Ordered in Nov 2021 and quoted a delivery date in mid Jan 2022. No problem with that as we wanted a particular design. had some very satisfactory correspondence with Customer Services and then out of the blue the items were delivered on 13 Dec 2021. We were extremely pleased and will make Pattens a first choice business for any future purchases.
December 15, 2021
Reply from Pattens Furniture
Hi Brain,
Thank you for the positive feedback, it means a lot to us that we have your support. We are happy to hear that you are pleased with the service we provided and that your items arrived quicker than expected. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback, it means a lot to us that we have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Helpful gentleman on the phone assisted…
Helpful gentleman on the phone assisted me with my internet purchase. Item arrived well packed within time promised.
December 10, 2021
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback, it means a lot to us that we have your support. We hope you come back and visit us again soon.
Kind Regards
Pattens Furniture
Another satisfactory purchase.
Pattens Furniture store offers a wide range of furniture and accessories to suit a variety of tastes, and at realistic prices. Browsing in a real shop provides the opportunity to get a hands on feel for the quality of the goods; in my opinion, there are some things which simply cannot be chosen from a picture on a screen! Helpful, interactive members of staff are on hand should advice be required, but without being intrusive if you just want to wander around. Very pleased with today's purchase, and not for the first time.
December 8, 2021
Unprompted review
Reply from Pattens Furniture
Hi Brian,
Thank you for the positive feedback, it means a lot to us that we have your support. We are so glad to hear your experience here at Pattens was amazing and we are looking forward to you coming back and visiting us again soon.
Kind Regards
Pattens Furniture
Reply from Pattens Furniture
Hi Jo,
Thank you for the positive feedback, it means a lot to us that we have your support.
Kind Regards
Pattens Furniture
Ordered product it said upto 2 weeks…
Ordered product it said upto 2 weeks delivery time came within 3 day’s. That’s what I call service products all packed very good
December 5, 2021
Reply from Pattens Furniture
Hi Lester,
Thank you for the positive feedback, it means a lot to us that we have your support. We are glad to hear you got your items quicker than expected - we hope you come back and order from us again soon.
Kind Regards
Pattens Furniture
Kind Regards
Pattens Furniture
Amazing Shopping Experience
We went in to Pattens on Friday 26th November to look for some new furniture. Wayne and Ian simply could not do enough for my husband and I. Wayne gave us some really good advice about the fabric we wanted for a corner suite and 3 seater Sofa. They showed us a lot of fabric swatches and we were able to choose the exact shade of blue we were looking for. We have never had such an amazing experience buying furniture. Thank you Pattens we will definitely be back.
November 27, 2021
Unprompted review
Reply from Pattens Furniture
Hi Karen,
Thank you for the positive feedback, it means a lot to us that we have your support. We are so glad to hear your experience here at Pattens was amazing and we are looking forward to you coming back and visiting us again soon.
Kind Regards
Pattens Furniture
Fantastic quality and speedy delivery
November 21, 2021
Reply from Pattens Furniture
Hi,
Thank you for the positive feedback, it means a lot to us that we have your support.
Kind Regards
Pattens Furniture
Excellent service from Helen at…
Excellent service from Helen at Pattens. Great timely communication throughout both by email and by telephone. Definitely in business to please and help their customers, a welcome personal service. Thank you.
November 16, 2021
Unprompted review
Reply from Pattens Furniture
Hi Donna,
Thank you for the positive feedback, it means a lot to us to have your support. We are happy to hear that you are pleased with the service our staff member provided and we hope you visit us again soon.
Kind Regards
Pattens Furniture
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