Thats Furniture Reviews 249

If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... See more

The order process was easy. The delivery date was set and communication around this was good and prompt. The furniture arrived safely, bar an ice cube bucket. I informed the company and they immedi... See more

From making the order for my garden furniture to delivery took just 3 days My 8 seater ratan garden chairs and table is beautiful sturdy well made I thought I had cushions missing from the order I... See more

From the clicking of the original order to the ongoing customer service, I really cannot rate this company higher. I ordered a fire pit table and chair set after looking at many different ones... See more

The Customer Service at That’s Furniture is the best I have recently experienced. Helen, the person who dealt with all my enquiries, responded speedily and sorted out what I needed to do. She was poli... See more

Lovely garden furniture savannahs 6 seater table with firepit and griddle plate. Very impressed with it , only downside was that I work shifts, I spoke to a lovely pleasant girl on the phone number on... See more

Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... See more

Order arrived but damaged by courier, contacted that’s furniture and the lady I spoke to was very helpful and sorted the problem straight away. New table top sent to us via Furdeco who were also very... See more

We ordered a fire pit table, unfortunately the glass table top was broken on arrival. I sent photo's of the damage and the response was very quick & understanding. I received a replacement glass top... See more

Ordered on a Sunday evening and arrived well packaged on a pallet on Wednesday morning. Was very impressed with the price and how well I was kept informed of the delivery status. The dining set is als... See more

Great garden furniture set, delivered promptly. Had to pay delivery cost but wasn’t drastic considering distance and bulk of pallet. Customer service rep was very helpful in dealing with this.

Great customer service and an asset to the company. From contacting them through email about the item I required they were very prompt in sorting out my order. After a short phone call my order was bo... See more

Very nice garden furniture we got the Arizona round 4 seater. We had an issue with the glass top spoke to customer service and replaced it for us no questions asked very helpful very considerate and g... See more

Bought a 2 seater dining set which arrived as described. Have a problem with the table as one leg is sitting 20cm off the floor 🫣 Have been told it’s a problem with the side panels and they are o... See more

Having had to cancel an order I made with an online Rattan furniture company because my order hadn't arrived after 3 months I placed an order with this company. I did this on a Saturday and my order... See more

The customer care support has been exceptional. I was able to talk through my requirements on the phone and was given excellent advice whilst deciding what to purchase and arranging a suitable del... See more

Ordered an oak table which was excellent quality for the price. Delivered in 4 days. The packaging was first class as was the communication by the delivery company. Outstanding service from order to... See more

Ordered 4 x brown chairs but received 2 x brown and 2 x ivory. Also the dimensions of the chairs on the website are incorrect. No apology from person in customer service and unnecessary long time wait... See more

Really impressed with the ordering process, delivery and quality of the product. There was one issue they sent the incorrect cover. However, I emailed the customers service they replied immediately th... See more

Customer service lady was really helpful. Quick answering the phone and even remembered when I called up again. Delivery super fast No issues!

Quality glass nest 3 side tables. Averaged £50 less than other websites and included quick delivery in the price. Very pleased.

Great company ordering on line easy delivered on time and in a few days Dining chairs good quality for th money highly recomand them.

Easy to use and order online. Great service with vood communication at each step of the process. The goods were of excellent quality andcezsctly as described and shown.

Pleased with the quality of product, fast efficient service. Kept me informed by email of progress to delivery.

Ordering was very simple after finding exactly what I wanted. Quick delivery and package really well

I ordered the garden table and chairs and it was delivered with in 2 days. So well packed and very little assembly needed just to the table . Two nice guys delivered it straight into back garden . I w... See more

I was able to discuss the item with someone in person beforehand to check details. It arrived as planned and is as described

Lovely piece of furniture and delivered with no hassle. Excellent service and always informed of progress.

Excellent quality oak dining chairs. Speedy delivery. Helpful office when I telephoned about payment.

Excellent customer service! Great garden furniture, good quality. Very happy thank you

The on line service was good and the quality of the coffee table we brought was very good would use again.

Item in stock and delivered on time. Delivery driver cheery and efficient. Thank you

Furniture is beautiful - delivery service amazing, Arrived in 5 days on a Saturday. Really goof quality. Highly recommend.

I think the garden furniture that I bought is excellent quality and very comfortable!

Really good quality. Comfortable cushions and looks great. Very light so easy to move around.

Great service, great product and delivery updates were helpful. No issues

Nice helpful people and a fast efficient service. Thank you for the help.

Item I purchased was at a good price, well packaged and arrived undamaged. Only issue I had was day of original estimated delivery given as between 11.05 and 13.05 I was able to track the delivery d... See more

Beautiful, simple and just right in our home. 4 stars because smallest table which was to go over top of another piece didn’t fit as expected. On checking its measurements it was narrower one end... See more

very helpfull men who delivered

Great quality product. Quick and easy delivery. Can’t fault them.

Good price and quick delivery. Only reason I didn't give five stars is that the packaging was a robust stapled wooden structure that very difficult to remove without help. The option to have this o... See more

Very well built comfortable chairs

Dry nice helpful delivery man and 2 beautiful chairs

I was emailed saying that my new dinning room table and chairs would be delivered between 7am and 10am today and I've had no phone call or delivery and I took the morning off to accept delivery.

Arrived in good condition and was securely packed. The furniture is of excellent quality. Very simple to assemble. Missed first attempt at delivery and then had no communication until I contacted th... See more

From the time I ordered my beautiful table and chairs to the time it was delivered … exceptional communication, professional service and wonderful quality product.

Despatch was good but not alot of correspondence from the carriers. On tracking item they had changed delivery date. Furniture itself is of good quality.

Communication very poor and delivery timescale was not stuck to, item took 4 weeks to arrive and after chasing still arrived a week after I was advised it would come.

Good product and prompt delivery.

I purchased a table and four chairs from this company in 2023. The table became unstable and unsafe to use. On checking we found that only one screw had been used to secure the rectangular pie... See more

Great quality, service and value for money. What else do you need? X