Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the staff for being extremely helpful, knowledgeable, and polite during showroom visits and consultations. Consumers also warmly appreciate the fast, professional, and efficient delivery and installation services provided by the team members. People often mention that ordered appliances arrive promptly and are fitted with great care and attention to detail. Though some people experienced frustrating issues regarding poor communication, delays, or unexpected pricing errors on their orders. A few customers also shared major problems with the design or layout of larger kitchen installations leaving them disappointed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting efficient delivery, professional installation, and... See more

Product

People report positive experiences with product, highlighting excellent pricing and great overall value... See more

Delivery service

Users describe positive interactions with delivery service, highlighting prompt arrivals and professional... See more

Price

Customers consistently report positive experiences with price, highlighting that items are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,644)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Spot on and chill price

Paul Davies staff really went out of their way to help with ourFridge Freezer purchase . They sent photos inside and out to confirm our understanding of the exact model , it’s features and appearance snd an actual human being spoke to me !
Delivery was prompt on time snd efficient . The Bosch frost free unit is silent snd fors what it should .
The price was better than anyone else so we are happy.
Thanks

April 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mr Jones,

Thank you for the great review. We are glad our team could assist thoroughly and provide personal service. It's great to hear you're happy with the fridge, the delivery, and the price! If you need anything else please don't hesitate to reach out.

The customer service team

Rated 5 out of 5 stars

Friendly and helpful

The delivery drivers put the fridge in place and gave some good advice.

May 6, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Tony,

Thank you for leaving a review. We are pleased to hear the drivers were friendly, helpful and offered useful advice. If you need anything else please don't hesitate to reach out!

The customer service team

Rated 5 out of 5 stars

Craig and Lee delivered our fridge…

Craig and Lee delivered our fridge today, excellent service. Professional and communicated well.
Fantastic service!

May 6, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Dan,

Thank you for your feedback. We're glad Craig and Lee provided excellent, professional service. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

Excellent

Excellent! How refreshing it is to go into a shop that can actually sell you something that is on display- unlike our local high street chain. Excellent selection, friendly, knowledgeable, and quick installation. We buy all our appliances from them.

April 28, 2025
Unprompted review
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Reply from Paul Davies Kitchens and Appliances

Hi Jennifer,

Thank you for your feedback. We are pleased to hear you enjoyed the in-store experience and found what you needed right away. It's great to hear that our selection, service, and installation met your expectations. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

Excellent purchase process…

Excellent purchase process online and great customer relations when answering questions and great help to resolve a delivery issue. Highly recommended!

April 11, 2025
Unprompted review
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Reply from Paul Davies Kitchens and Appliances

Hi Steve,

Thank you for leaving a review. We are pleased to hear that you had an excellent online purchase experience and that our team was able to assist you with your delivery issue. Your recommendation means a lot to us! 😊

The customer service team

Rated 5 out of 5 stars

How all shops should be run.

From the second I walked into the shop , the shopping experience was relaxed but very profesional.
Sue enquired ask what I was hoping to buy and showed me the extensive range of washing machines, then left me to browse. Helpfull without pressurising.
Once decided, she helped me purchase the item and arranged delivery for a time that suits.

May 3, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Rory,

Thank you for taking the time to leave a review. We are pleased to hear that your experience with us and with Sue in particular was both relaxed and professional. We appreciate your feedback and look forward to delivering your new washing machine!

The customer service team

Rated 5 out of 5 stars

Friendly helpful staff

Visited Paul Davies today to find a replacement for our Faulty Washer Drier (purchased from Paul Davies 15 years ago)
Dealt with by the very helpful and friendly Nicola.
New washer Drier due to be delivered next week.
Thank you for you help!

May 2, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Paul,

Thank you so much for your lovely review! We're thrilled to hear you returned to us after 15 years and that Nicola was able to help you find the perfect replacement. We look forward to delivering your new washer dryer next week! 😊

The customer service team

Rated 5 out of 5 stars

A big thank you to Lee for fitting out…

A big thank you to Lee for fitting out new induction hob..would highly recommend using this company for thier service.

May 2, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Michael,

Thank you for taking the time to leave a review! We are pleased to hear that you are happy with Lee service and we hope to seen you again in the future.

The customer service team

Rated 5 out of 5 stars

Craig and Lee did a superb job of…

Craig and Lee did a superb job of fitting my new oven. Fast, friendly, did a great job

May 1, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Claire,

Thank you for your kind feedback! We're delighted to hear that Craig and Lee provided a fast, friendly, and efficient service while fitting your new oven. We are here if you need anything further.

The customer service team

Rated 5 out of 5 stars

Had delivery of large American fridge…

Had delivery of large American fridge freezer - Lee the delivery guy was brilliant - very courteous and had a plan to get the rascal into the house
I would also say that dealing with Paul Davies overall was excellent - Lucy and Gemma in the office were great …,and a great pricing

April 30, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mike,

Thank you for taking the time to leave a review! We are glad to hear that you are happy with Lee, Lucy and Gemma's service. If you need anything else please don't hestitate to reach out.

The customer service team

Rated 5 out of 5 stars

‘Simply the best

‘Simply the best ! “The teacher in me means that I ask many?S Lucy was outstanding nothing was too much trouble to assist me - explaining areas that I had read in a way that was easy to understand.Prices competitive - price matched -but much more than that I would highly recommend the firm and now have to do some careful thinking - which tumble dryer to buy?Full stars and above what an asset Lucy is to her firm .Wonderful! She sent easy to follow information and even said she would photograph the appliance if I wished!Sue the teacher!

April 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you so much for your lovely review! We're pleased to hear that Lucy was able to support you so thoroughly. It's great to know that the information was clear and helpful. Thanks again for your recommendation and thoughtful feedback!

The customer service team

Rated 5 out of 5 stars

Great service from Lee & Craig

Lee & Craig are always very friendly, polite and helpful. Nothing is ever too much trouble for them, they are always very pleasant and professional.
Thanks guys for making our deliveries so smooth and efficient.

April 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Nicola,

Thank you so much for your kind words. We’re thrilled to hear that Lee and Craig have provided you with such great service. Thanks again for your support!

The customer service team

Rated 5 out of 5 stars

Simply the Best

Simply the Best
Their commitment to customer service is brilliant from start to finish. Nicola in sales went out of her way to help us, and she arranged for Chris & Jack to fit our new fridge the same afternoon. Chris and Jack were professional, polite and very tidy, fitting the new appliance and taking away the old one.
Would highly recommend 5 STAR

April 25, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you so much for your review! We are thrilled to hear about your positive experience with our team. Nicola, Chris, and Jack will be delighted to know their efforts made such a difference. We appreciate your recommendation and if there’s anything more we can do for you in the future, please don’t hesitate to get in touch!

The customer service team

Rated 5 out of 5 stars

Range cooker delivered

I had a range cooker delivered, the delivery drivers Lee and Craig were very thoughtful, they moved furniture out of the way so they didn’t damaged anything, put it exactly where I wanted and there was no rushing to get the job done quickly to get finished.

April 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Louise,

Thank you so much for your kind words. We're thrilled to hear that Lee and Craig provided such thoughtful and professional service. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

Old washer failed yesterday 9am

Old washer failed yesterday 9am. Lee and Craig fitted new one 8am this am. Tested and on there way in 30 mins. Very pleased

April 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi James,

Thank you for taking the time to leave a review. We are pleased to hear that Lee and Craig could get your new washer in and running so fast. If you ever need anything else, we’re just a call away!

The customer service team

Rated 5 out of 5 stars

Lee and Craig

Lee and Craig, Great Job! These guys took out the old fridge freezer and the brought thenew one in,in less than 15 minutes! Polite, helpful and respectful! Will definitely be using this company again in the future. Thanks guys

April 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Christopher,

Thank you so much for the kind words. We’re thrilled to hear that Lee and Craig were able to make the delivery smooth and quick for you. Looking forward to helping you again in the future!

The customer service team

Rated 5 out of 5 stars

Fantastic service the best I have come…

Fantastic service the best I have come across thank you Craig and lee.

April 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Janet,

Thank you for taking the time to leave a review. We are pleased to hear that you were happy with Craig and Lee's service. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

Lee and Craig were fabulous!

April 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Paul,

Thank you for leaving a review. We’re thrilled to hear you thought Lee and Craig were fabulous! We'll be sure to pass on your lovely feedback to them.

The customer service team

Rated 5 out of 5 stars

Great in every way

Great service and advice given from Nicola in store, all very honest and helpful. Thanks Nicola
Installation went smoothly. Lee and Craig were efficient and friendly.
Could not fault anything at all.

April 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Rachel,

Thank you for the great review. We're so glad Nicola was able to help and that Lee and Craig made the installation smooth and friendly. We’ll pass on your kind words to them all. We're always here if you need anything in the future!

The customer service team

Rated 5 out of 5 stars

Visited today looking for a gas hob

Visited today looking for a gas hob. Lucy was very helpful and gave us good advice on what to choose 😊

April 21, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mrs Clark,

Thank you so much for your visit and lovely review. We're so glad Lucy was able to help you find the right gas hob and offer some helpful advice. If you have any more questions or need further assistance, feel free to pop in or give us a call. Enjoy your new hob! 😊

The customer service team


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