Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,644)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Craig and Lee are superb!

Craig and Lee are superb at their job- friendly & helpful. Nothing is ever too much trouble. Excellent representatives of the company.

May 30, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Abigail,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. We will be sure to pass along your lovely feedback!

The customer service team

Rated 5 out of 5 stars

New oven

Fast, friendly and efficient service. Lee and Craig were very friendly and helpful. My old oven was removed and new Oven was fitted and working within 10 minutes of them arriving. Thankyou

May 29, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Janet,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. Enjoy your new oven!

The customer service team

Rated 5 out of 5 stars

Big thank you to Craig and Lee.

Great service. Both Craig and Lee had a different space to work in. They also had differculty attaching the water pipe to the washing machine. They managed to adapt the fitting and now I'm a very pleased customer who has a fully working new washing machine.
Thank you for your perseverance.

May 29, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Cheryl,

Big thanks for the lovely review. We are so glad Craig and Lee could overcome the challenges and get everything sorted for you. Enjoy your new washing machine!

The customer service team

Rated 5 out of 5 stars

High customer service

High customer service, without fault - Craig and Lee were very professional, efficient, with great attention to detail in fitting my new machine. Very friendly too. Would definitely recommend, and will use again.

May 29, 2025
Unprompted review
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Reply from Paul Davies Kitchens and Appliances

Hi Dolores,

Thank you for the great feedback. We are so pleased to hear Craig and Lee delivered such high quality service. Their professionalism and attention to detail really shine through. We truly appreciate the recommendation and look forward to helping you again.

The customer service team

Rated 5 out of 5 stars

The team at Paul Davies appliances are…

The team at Paul Davies appliances are so helpful and friendly. Beautiful showroom with loads of variety to create your perfect kitchen.
Would recommend to everyone
Romi

May 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Romi,

Thank you so much! We are really pleased to hear you found the team helpful and friendly. It's great to know you enjoyed exploring our showroom and the variety we offer. We really appreciate the recommendation.

The customer service team

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, really friendly and welcoming! Gemma answered all my questions about appliances from Smeg microwaves to the famous Quooker taps!
Really pleased and can’t wait for my kitchen install :)

May 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Arthur,

Thanks so much for the lovely review. We are glad Gemma could help with everything from Smeg to Quooker. Can’t wait for your kitchen install!

The customer service

Rated 5 out of 5 stars

Excellent service at this showroom and later with delivery and fitting of item bought,

The staff Alan and Nicola in the showroom on Saturday 25th May 2025 were extremely helpful. Alan found an appropriate hob and arranged very quickly for its delivery.
Today Tuesday, 27th May Lee and Craig delivered and fixed the hob which replaced a damaged one. It was on a granite work top but it fitted in no problem. They worked quickly and took the damaged hob away.
I’m really pleased with the service both in store and with Lee and Craig who rang beforehand to say when delivery was to be expected.
I will have no hesitation in buying from this store in future.

May 25, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Linda,

Thank you for your lovely review. We are so pleased you were happy with the service both in store and during delivery. Lee and Craig will be glad to hear your kind words. We look forward to welcoming you back in the future!

The customer service team

Rated 5 out of 5 stars

Worth the journey across Manchester

We travelled across Manchester to buy a dishwasher today having seen it online.
From the minute we worked in, we realised we were in a place where we were going to be in safe hands. Sue looked after us and couldn’t have been more helpful. Thanks so much, we’ll be back!

May 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Becky,

Thanks for the great review. We are pleased the process was smooth and that Lee and Craig made a great impression. We will pass on your kind words and really appreciate the recommendation!

The customer service team

Rated 5 out of 5 stars

Excellent service

We purchased a fridge freezer which we ordered by telephone, the staff were so helpful making it an easy process.
Lee and Craig who delivered our fridge freezer are a credit to the company, would definitely recommend!

May 13, 2025
Unprompted review
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Reply from Paul Davies Kitchens and Appliances

Hi Andrew,

Thank you for the great review! We are glad the ordering process was smooth and that Lee and Craig made a great impression. We'll be sure to pass on your kind words and we really appreciate the recommendation.

The customer service team

Rated 5 out of 5 stars

Delivered and installed appliances

Very efficient and polite, Lee and Craig were very helpful, would highly recommend to others.

May 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Samantha,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with out service!

The customer service team

Rated 5 out of 5 stars

Great customer service

Great customer service, understanding our needs and going out of their way to help , fantastic service .

May 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Benji,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service.

The customer service team

Rated 1 out of 5 stars

I would not suggest to use Paul Davies. Everything was great until the arrival

Everything was great until the arrival. I have specifically paid for my old appliance to be collected. When the new oven arrives, the delivery company informed me that it has not been booked for the old devise to be collected. I gave a call to the staffs yet no help was offered apart from refunding the collection fee and ask me to hire someone else for collection. Now I have to have the old oven in my apartment for another week and I have to pay extra for the collection.

May 15, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hello,

Thank you for your feedback. We are genuinely sorry to hear about the inconvenience caused during your recent delivery. We completely understand how frustrating it must be to have expected the collection service and for it not to have been fulfilled as planned.

While we did process a refund for the collection fee as soon as we were made aware of the issue, we appreciate that this did not resolve the inconvenience caused. This is not the level of service we aim to provide and we are currently reviewing where the process broke down to prevent this from happening again.

If there’s anything further we can do to assist, please don’t hesitate to contact our customer service team directly we would be happy to help.

Kind regards,
The customer service team

Rated 5 out of 5 stars

Old washing machine replaced.

Special thanks to the shop assistant Nicola who assisted us in choosing a washing machine. Much appreciated with next day delivery booked, also a special thanks to Lee and Craig who removed and installed our new machine fits perfectly top blokes no messing washing machine ready to use. From buying to deliver and installation plus removal absolutely 5 stars. Prompt delivery and service. Only place for appliances I think.

May 13, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Stewart,

Thanks so much for the great review. We are glad Nicola was able to help you choose the right machine and that Lee and Craig made the delivery and installation quick and easy. Delighted everything went smoothly, enjoy your new washer!

Rated 5 out of 5 stars

Great service from Lee and Craig

Great service from Lee and Craig. Thank you very much.

May 13, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Fizzer,

Thank you for taking the time to leave a review! We are delighted to hear Lee and Craig provided great service.

The customer service team

Rated 5 out of 5 stars

This was our second purchase from Paul…

This was our second purchase from Paul Davies when we arrived instore Nicola helped us choose the washing machine was best suited to our needs she was very pleasant, professional and well informed we ordered the washing machine Saturday afternoon and it was delivered Monday morning by two very pleasant polite gentlemen who removed the packaging and took it away I am once again very pleased with the service and would definitely choose a small retailer over the larger chains or faceless online stores every time highly recommend ⭐️⭐️⭐️⭐️⭐️

May 12, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Lorna,

Thank you so much for your continued support and for taking the time to leave a review. We are pleased to hear that Nicola was able to assist you in finding the perfect washing machine and that the delivery experience was just as smooth. We look forward to helping you again in the future!

The customer service team

Rated 5 out of 5 stars

Lee and his colleague were both helpful…

Lee and his colleague were both helpful in delivering our white goods. Very helpful too.

May 12, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Manisha,

Thank you for leaving a review. We are glad to hear that Lee and his colleague were helpful in delivering your white goods. We really appreciate your feedback and hope you’re enjoying your new appliances. If you need anything else, don’t hesitate to get in touch!

The customer service team

Rated 5 out of 5 stars

Wonderfull service at the shop and…

Wonderfull service at the shop and excellent fitting service. Will highly recommend to anyone looking to purchase household appliances

April 5, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Robert,

Thank you for the fantastic review. We are so glad you were happy with both the in-store experience and the fitting service. Thank you for your recommendation!

The customer service team

Rated 5 out of 5 stars

Lucy great help went the extra mile

May 9, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Cath,

Thank you for your feedback. We are so pleased to hear that Lucy was such a great help and went the extra mile for you. We’ll be sure to pass on your kind words!

The customer service team

Rated 5 out of 5 stars

GREAT price and excellent service

I bought one Liebherr fridge and one freezer from Paul Davies. It was the BEST PRICE that you can find anywhere in UK, with FREE delivery. Excellent customer service too. I highly recommend them.

May 9, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Ms Collazo,

Thank you so much for your kind words and recommendation. We are thrilled to hear you were happy with the price, delivery and customer service. Enjoy your new Liebherr fridge and freezer, and please don’t hesitate to reach out if you need anything in the future.

The customer service team

Rated 5 out of 5 stars

I just want to thank Lucy for the way…

I just want to thank Lucy for the way she served me and how she treated me. Great experience.

May 9, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Doreen,

Thank you so much for your kind words. We are thrilled to hear that Lucy provided you with such a great experience. We will be sure to pass along your appreciation she will be delighted to hear it. If you need any further assistance please don't hesitate to reach out!

The customer service team

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