Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,644)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lee and Craig were brilliant delivering

Lee and Craig were brilliant delivering

June 17, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Samantha,

Thank you for the review. We are pleased to hear that you are happy iwth our service!

The customer service team

Rated 5 out of 5 stars

Lee and Craig install

Lee and Craig, delivered the new washing 8am. Ordered it at 16.30 the previous day. They were very respectful, pleasant, efficient and knowledgeable with hints and tips about leaving door and draw open to let it dry out. Great service and a fantastic addition to your team. 👍👍👏👏

June 17, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Shirley,

Thank you for your lovely review. We are pleased to hear that Lee and Craig provided such great service. We will pass your kind words on to them. Enjoy your new washing machine!

The customer service team

Rated 5 out of 5 stars

Very lovely customer service very…

Very lovely customer service very welcoming letting our dog in and helping with what we where looking for thank you!

June 16, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Ash,

Thank you so much for your kind words. We are so glad you felt welcome and it was a pleasure meeting your lovely dog too! We hope to see you again!

The customer service team

Rated 5 out of 5 stars

New integrated kitchen appliance

We initially visited Paul Davies showroom to explore potential purchasie of a new integrated fridge freezer.
Company representative was very helpful and informative which helped our decision to purchase the resultant appliance.
The order was placed and an appointment made for the appliance to be delivered and fitted within 3 days of the order, which duly happened.
The two lads who adapted and fitted the integrated appliance did an excellent job working in less than ideal space and with initial on site access problems
From initial enquiry to fitting and completion was total satisfaction.
From our experience we would have no hesitation in recommending the Company and in particular the representatives both in store and on site.

June 11, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mr & Mrs Hall,

Thank you so much for taking the time to share your experience.
We are delighted to hear that from your initial visit to the final installation, everything went smoothly and met your expectations. It's great to know our showroom team provided helpful guidance and that our fitters did an excellent job despite the challenges on site. We really appreciate your recommendation and will pass your kind words on to the whole team. If you need anything in the future, we are always happy to help!

The customer service team

Rated 5 out of 5 stars

Lee and Craig

Lee and Craig where brilliant super friendly and very helpful

June 12, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Tom,

Thank you for your lovely feedback. We are so pleased to hear that Lee and Craig were brilliant, friendly and helpful. We will be sure to pass on your kind words to them😊

The customer service team

Rated 4 out of 5 stars

Great service

Great service. Quick response
Friendly fitters.

June 10, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Francine,

Thank you so much for your kind words. We are really glad to hear you were happy with the service, quick response and our friendly fitters. If there's anything else we can help with, just let us know!

The customer service team

Rated 5 out of 5 stars

Excellent service

Excellent service, we were asked if we needed any help as we got in the store, then the assistant took us to where the dishwasher’s were and after asking us what we needed she fully explained the ins and outs of the different machines. We were not rushed at any time.
I would thoroughly recommend them to anyone who wants good service.

May 5, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi George,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service and thank you for the recommendation. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

An excellent experience

An excellent experience !

Helpful support and advice throughout the process and all our questions answered

Delivery and fitting was organised for the following day as well

Very pleased and impressed

May 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Nigel,

Thank you so much for your kind words! We are thrilled to hear you had an excellent experience with us. It’s great to know our team could provide helpful support and answer all your questions along the way.

The customer service team

Rated 5 out of 5 stars

Timely delivery.

Appliances delivered this morning by Lee and Craig. Timely delivery with phone call prior to arriving. Lee and Craig were polite and respectful and ensured boxes were not causing an obstruction. The company have employees to be proud of. Thank you.

June 10, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Susan,

Thank you so much for your review! We are delighted to hear that Lee and Craig provided a professional. We will make sure your kind words are passed on to them.

The customer service team

Rated 5 out of 5 stars

Paul and his long serving staff go the…

Paul and his long serving staff go the extra mile to accommodate your financial needs and wants honest amazing great service

May 31, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Lizzymint,

Thank you for your kind words! We are thrilled to hear that Paul and the team made a positive impression and went the extra mile for you.

The customer service team

Rated 5 out of 5 stars

Great all round

Staff member we dealt with in store, young lady, sorry can’t remember her name, was very informative and a pleasure to deal with. Delivery guys came and took away the old washer before fitting the new one, all good. Great choice of appliances, would recommend

May 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Gary,

Thank you for the lovely review! We are pleased to hear you had a great experience both in-store and with our delivery team. We will be sure to pass on your kind words to the staff.

The customer service team

Rated 5 out of 5 stars

Excellent Service, would recommend

Ordering was easy. Competitive price. Only a short wait for stock. Arrived on time to install. Very efficient. Very friendly. Appliance works fine.

May 15, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Ian,

Thank you so much for your kind review. We are pleased to hear that you found the ordering process easy and our service efficient. It's great to know your appliance arrived on time and is working well. We appreciate your recommendation and hope to help you again in the future😊

The customer service team

Rated 5 out of 5 stars

Sue was fantastic very helpful

Sue was fantastic very helpful

June 7, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jonathan,

Thank you for taking the time to leave a review. We are so pleased to hear that Sue was fantastic and helpful during your visit. She’s a valued member of our team and we will make sure she sees your kind words. We hope to see you again soon!

The customer service team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, found what we needed straight away and home delivery was super quick. Sue was friendly, efficient and made the visit a pleasant experience.

June 7, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Michaela,

Thank you so much for your kind words. We are delighted to hear that you found what you needed quickly and that our home delivery was prompt. We will pass your lovely feedback on to Sue she will be thrilled to know she made your visit so pleasant!

The customer service team

Rated 5 out of 5 stars

Craig and Lee were on time and really…

Craig and Lee were on time and really pleasant, tidy and thorough
Nice guys and would certainly have them again

June 6, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Darryl,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service and we are always happy to help!

The customer service team

Rated 5 out of 5 stars

Lee and Craig are very efficient at…

Lee and Craig are very efficient at there job and friendly couldn’t ask for better service

June 5, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jane,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our delivery service. If you need any further assistance please dont hesitate to reach out!

The customer service team

Rated 5 out of 5 stars

We’re absolutely delighted with the…

We’re absolutely delighted with the exceptional service we received from the team! From start to finish, the project was completed professionally, on time, and within budget — just as promised.

Ella was incredibly helpful and responsive throughout the entire process, keeping us informed and making sure everything ran smoothly. The fitting team, Chris and Jack, did a fantastic job — their workmanship, attention to detail, and professionalism were second to none.

We couldn’t be happier with the final result and would highly recommend this team to anyone looking for a high-quality, stress-free kitchen installation. Thank you so much, Ella, Chris, and Jack — you truly delivered beyond our expectations!

May 9, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi William,

Thank you so much for your fantastic review. We are thrilled to hear how happy you are with the service you received. Ella will be so pleased to know her support made a difference and we will be sure to pass your kind words on to Chris and Jack too. If you need anything else please don't hesitate to reach out!

The customer service team

Rated 5 out of 5 stars

Excellent experience

Prior to purchasing our item we visited the Bolton store and the young lady who gave us information was great, not only giving verbal information but also written details enabling us to make an informed decision. When we visited the store to order our item Nicola was very helpful, with a friendly, knowledgeable manner. The two gentlemen who delivered and fitted the item on 02/06/2025 were excellent, very efficient, professional and again displayed a friendly, polite manner. Very pleased all round with the service we have received.

May 30, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi David,

Thank you for taking the time to leave a review! We are pleased to hear you had an excellent experience from start to finish. It's great to know our team in the Bolton store, especially Nicola, provided helpful and informative service, and that our fitters delivered and installed your item efficiently and professionally.

The customer service team

Rated 5 out of 5 stars

Both the fitters ( Lee and Craig) were…

Both the fitters ( Lee and Craig) were excellent

Cannot fault them at all
No problem with fitting but we’re very careful and professional

Would certainly recommend them

June 2, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi David,

Thank you so much for your kind words. We're thrilled to hear that you were pleased with the service provided by Lee and Craig. It's great to know they were careful, professional and made a positive impression. We’ll be sure to pass your feedback on to them.

The customer service team

Rated 5 out of 5 stars

Great service

Easy to navigate showroom. Spotlessly clean. Great customer service from Nicola. Great experience with Craig and team in fitting it. Good coordination between the two of them.

May 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Heather,

Thank you so much for your lovely review. We are thrilled to hear you had such a positive experience with both our showroom and installation team. We'll be sure to pass on your kind words to Nicola, Craig and the rest of the team!

The customer service team

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