Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,644)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New fridge/freezer day 😊

Lee and Craig perfect hand off ! Very pleasant lads . Five stars ⭐️

July 18, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thanks so much for the great feedback. We are pleased to hear Lee and Craig made your delivery a smooth experience. We hope you enjoy your new appliance!

The customer service team

Rated 5 out of 5 stars

Lee and craig did an amazing job and…

Lee and craig did an amazing job and very professional. Thank you 🙏

July 18, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Amy,

Thank you so much for your kind words! We are thrilled to hear that Lee and Craig provided such a professional and positive experience. We will be sure to pass on your lovely feedback to them😊

The customer service team

Rated 5 out of 5 stars

lovely men lee and craig who delivered…

lovely men lee and craig who delivered my fridge freezer and cooker . rang me too 20 mins before to say there on there way .kept me informed. even took away all packaging . defo recommend

July 17, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Sandra,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with Lee and Craigs service, enjoy your new fridge freezer and cooker!

The customer service team

Rated 5 out of 5 stars

Fridge freezer delivery

Lee and Craig were great lads who had to get my giant new fridge freezer through the door, quite a task but they did it with a smile on their faces and no damage,
Friendly quick service thank you

July 15, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Elaine,

Thank you for your great review! We areglad Lee and Craig managed to get your new fridge freezer in safely even with the challenge! We will be sure to pass on your kind words to them. Enjoy your new appliance!

The customer service team

Rated 5 out of 5 stars

Sales service by Sue and Louise very…

Sales service by Sue and Louise very helpful and friendly.
Delivery by Lee and Craig also very professional, helpful and friendly.
Great service all round from the staff at Paul Davies.

July 14, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Derek,

Thank you for your lovely feedback. We are so pleased to hear that Sue, Louise, Lee and Craig all provided such a positive experience. We will make sure your comments are passed on to the team. It’s great to know you were happy with the service, thank you for choosing us!

The customer service team

Rated 5 out of 5 stars

Sue and Alan were absolutely fantastic

Sue and Alan were absolutely fantastic! All of our appliances have now been ordered and the service was top notch.
The reason we chose Paul Davies Appliances, was because it’s extremely difficult to actually touch and feel the goods you are buying

July 13, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you so much for your kind words. We are thrilled to hear that Sue and Alan were able to provide you with such a positive experience and we really appreciate you choosing Paul Davies!

The customer service team

Rated 5 out of 5 stars

Lee and Craig what a team

Lee and Craig what a team , received phone call prior to delivery , nothing was too much trouble and rubbish removed after fitting very pleased

July 10, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Judith,

Thank you so much for your lovely review. We are pleased to hear Lee and Craig made the delivery and fitting process smooth for you. Enjoy your new appliance and thank you again for choosing Paul Davies!

The customer service team

Rated 5 out of 5 stars

Will Definitely use again . Great product and very helpful

Great product and very helpful. Fitting and removal out outstanding ♥️

June 16, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you for taking the time to leave a review. We are pleased to hear you are happy with our service, we are always happy to help!

The customer service team

Rated 5 out of 5 stars

Sub web service from start to finish

Great professional service from buying to delivery. Early delivery as we requested . Dean and Graham were very helpful and polite when removing and delivering our new fridge. Highly recommend Paul Davies

July 3, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Pete,

Thank you so much for your kind words. We are pleased to hear you were happy with the service from start to finish. Enjoy your new fridge and thank you for recommending us!

The customer service team

Rated 5 out of 5 stars

Sue was amazing

Sue was amazing, really helpful and lovely

June 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Amy,

Thank you for taking the time to leave a review. We are pleased to hear that Sue was really helpful and that you are happy with our service.

The customer service team

Rated 5 out of 5 stars

Excellent products and brilliant staff

Always get our appliances from Paul Davies. The staff are wonderful and delivery from Lee and Craig is first class.

June 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Hilary,

Thank you for your review. It’s fantastic to hear that you always choose Paul Davies for your appliances we truly appreciate it. We are pleased the team has looked after you well and that Lee and Craig provided a first-class delivery once again!

The customer service team

Rated 5 out of 5 stars

Delivery job and removal

Craig and Lee was very fast and reliant on the job! Very professional in bringing my new oven in and removing my old one. Thank you!

June 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Codie,

Thank you for leaving a review. We are pleased to hear that Craig and Lee provided a fast, reliable and professional service when delivering your new oven and removing the old one. We will be sure to pass on your thanks to them!

The customer service team

Rated 5 out of 5 stars

From start to finish I have been…

From start to finish I have been impressed with the service, advice and professionalism. Lucy, Lee and Craig made it all so easy selecting a new cooker and getting it installed. Thank you.

June 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Matthew,

Thank you so much for your lovely feedback!

We are delighted to hear you were impressed with the service from start to finish. Lucy, Lee and Craig will be pleased to know they made the process of selecting and installing your new cooker smooth and stress free.

The customer service team

Rated 5 out of 5 stars

Great service

Friendly, polite and efficient staff, Craig and Lee turned up at the time stated, (nice and early so no waiting around all day) dropped our new fridge freezer off where we asked with no fuss and took the packaging away too! Great service, thank you!

June 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi James,

Thank you so much for your kind review. We are pleased to hear you were happy with the service from Craig and Lee we will be sure to pass on your lovely feedback to them. It’s great to know everything arrived on time and thanks again for choosing us!

The customer service team

Rated 5 out of 5 stars

Return customer

Lee and Craig who I have had before were now delivering a washing machine to my son’s new house. They were earlier than expected having called in advance and did an excellent job of fitting the machine . Can not rate these two guys enough. Also Sue who sold us the washer was extremely pleasant and knowledgeable. Would definitely buy from these again.

June 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Alex,

Thank you so much for your review. It’s great to hear that Lee and Craig did an excellent job delivering and fitting the washing machine for your son we will be sure to pass on your kind words to them. We are also delighted that Sue provided you with a pleasant and knowledgeable service in store. We are always here to help!

The customer service team

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. I initially contacted the store for a price match for an integrated microwave which was agreed and I had the microwave within a week. Thank you to Lucy, Gemma, and Alan for everything!

June 20, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Aneeza,

Thank you for taking the time to leave such a positive review. We are glad we could help with your price match and get your integrated microwave to you quickly. Lucy, Gemma and Alan will be pleased to hear your kind words. We are always happy to help!

The customer service team

Rated 5 out of 5 stars

From entering Paul's shop,we were met…

From entering Paul's shop,we were met with Sue who couldn't do enough for us explained in detail about each product especially the one we bought and even managed to get it fitted the same day, Lee who fitted the appliance was a true professional fitter and gentleman nothing was to much trouble for him thank you Lee Sue and Paul Davies 😀

June 20, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mr & Mrs Davies,

Thank you so much for your lovely review. We are pleased to hear that Sue made you feel welcome and helped guide you through the options with such care. We appreciate you choosing Paul Davies Kitchens & Appliances and hope you enjoy your new purchase!

The customer service team

Rated 5 out of 5 stars

Amazing guys

Amazing guys. So helpful and pleasant. Would highly recommend Lee and Craig. We need a dishwasher so will be back.

June 19, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Laura,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. We hope to see you again soon!

The customer service team

Rated 5 out of 5 stars

Lee and Craig delivered a fridge…

Lee and Craig delivered a fridge freezer this morning.very pleasant and knowledgeable about the product.would highly recommend this company and the 2 guys ,thankyou Christina

June 19, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Christina,

Thank you for taking the time to leave a review we are pleased to hear that you are happy with our service and we hope to see you again in the future. Enjoy your new fridge!

The customer service team

Rated 5 out of 5 stars

Very happy with the service we received from Paul Davies Kitchens and Appliances

The two Bosch ovens were a good price, we didn't find them any cheaper, were delivered as promised and are installed and working well.

June 17, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Julia,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. Enjoy your Bosch ovens!

The customer service team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look