Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,644)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lee and Craig

Lee and Craig the delivery men were polite vey helpful and knowledgeable plus nothing was too much trouble a credit to the company. Also delivery arrived exactly on time.

August 5, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi,

Thank you for your wonderful feedback. We are delighted to hear that Lee and Craig were polite, helpful and knowledgeable. Thank you for sharing your experience!

The customer service team

Rated 5 out of 5 stars

just had a fridge freezer delivered lee…

just had a fridge freezer delivered lee and craig where very helpful and polite and very smart appearance thank you alan and diane

August 5, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Alan and Diane,

Thank you for taking the time to leave a review. We are glad to hear Lee and Craig were helpful, polite and professional during your delivery. We will pass on your kind words to them!

The customer service team

Rated 5 out of 5 stars

GREAT SERVICE

Lee and Craig are always professional and polite, and take great care when carrying out any of our deliveries and installations

August 4, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Nat,

Thank you for your kind words. We are pleased to hear Lee and Craig consistently provide professional and polite service. We truly appreciate your feedback!

The customer service team

Rated 5 out of 5 stars

Excellent service from Lee and Craig

Excellent service from Lee and Craig. Delivery on time and fitting and explanation perfect. Thank you

August 4, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Margaret,

Thank you for the great feedback. We are glad Lee and Craig delivered excellent service and made everything clear. We appreciate your support!

The customer service team

Rated 5 out of 5 stars

5 star service

The gentlemen Lee and Craig were very kind and engaged in conversation with us. Quick and efficient with their service

August 4, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Rhys,

Thank you for taking the time to leave a review. We are pleased to hear that Lee and Craig made a great impression with their friendly approach and efficient service. We will be sure to pass your comments along to them!

The customer service team

Rated 5 out of 5 stars

Fantastic service from start to…

Fantastic service from start to finish.The staff are friendly,very knowledgeable and nothing is to much trouble for them.The kitchen installation team Chris and Jack were great,very helpful and everything they did was to an high standard.I highly recommend this company

July 24, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Pauline,

Thank you so much for your fantastic review. We are thrilled to hear that you had such a positive experience from start to finish. Chris and Jack will be pleased to hear your kind words. Enjoy your new kitchen!

The customer service team

Rated 5 out of 5 stars

Really great experience

Washing machine removal and delivery of a new one. Lee and Craig were really polite and very efficient. They took the old machine out, fitted the new one in, double checked it was all working and when it didn't work straight away they problem solved until it was working again (just a trapped water pipe - not a problem with the machine). Thanks to everyone at Paul Davies ☺️

July 31, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Freyja,

Thank you so much for your kind words. We are delighted to hear that you had a great experience with the delivery and installation. Lee and Craig will be thrilled to know their efforts were appreciated. We are glad the issue was quickly resolved and we really appreciate you choosing Paul Davies. Enjoy your new washing machine! 😊

The customer service team

Rated 5 out of 5 stars

Brilliant service

Lee and Craig were brilliant when installing our new fridge

July 31, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Graham,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with Lee and Craigs service. Enjoy your new appliance!

The customer service team

Rated 5 out of 5 stars

Lee and Craig provided a great service

Lee and Craig provided a great service! Very quick, very friendly and very helpful! Thank you very much ☺️

July 31, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Eleanor,

Thank you so much for your kind words. We're thrilled to hear that Lee and Craig provided you with quick, friendly and helpful service. We will pass along your feedback to them it will make their day. Thanks again for choosing us☺️

The customer service team

Rated 5 out of 5 stars

Ordered the oven (including removal &…

Ordered the oven (including removal & fitting) at 10pm the night before. 12pm the next day it was fitted by Craig and Lee quickly and efficiently! If I could rate the service higher I would! Thank you

July 29, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jake,

Thank you for your lovely feedback. We are thrilled to hear everything went smoothly and that Craig and Lee got your new oven fitted so quickly. Enjoy your new appliance!

The customer service team

Rated 5 out of 5 stars

Good service

Good service, clever people lee and friendly
Deserve a pay raise

July 29, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Al,

Thank you for your kind words. We are really pleased to hear you had a great experience , they will be happy to know his friendly service made a difference!

The customer service team

Rated 5 out of 5 stars

Lee & Craig spot on delivery

Lee & Craig spot on delivery. Nice and early so can now get on with my day = perfect, cheers lads.

July 29, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Gareth,

Thanks so much for the great feedback. Glad Lee and Craig got everything to you nice and early and we will be sure to pass on your kind words. Enjoy your new appliance! 😊

The customer service team

Rated 5 out of 5 stars

Kitchen Installation

I recently had a new kitchen installed and I couldn't be happier with the entire experience. The service was outstanding- friendly, professional, and stress-free. Tony was incredibly knowledgeable, patient, and genuinely took the time to understand exactly what I wanted. His suggestions were thoughtful and practical, helping me design a kitchen that was both stylish and functional. He went above and beyond throughout the entire process. He kept in regular contact, answered all my questions, and made what could have been an overwhelming experience feel completely manageable. His customer service is second to none. The installation itself was well organised. The team arrived promptly each day, worked efficiently, and were always friendly and respectful in my home. The quality of the workmanship is excellent, and they took great care in making sure everything was finished to a very high standard. The cupboards are beautifully made and clearly built to last. I can see and feel the quality in every detail. I wholeheartedly recommend this company to anyone looking for a new kitchen and if you get the chance to work with Tony, you're in excellent hands. Thanks for transforming my kitchen into a space I truly love.

July 23, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Beyonce,

Thank you so much for your feedback! We are delighted to hear how happy you are with your new kitchen and the entire experience. Tony will be pleased to hear that his support and attention to detail made such a difference, we will make sure your kind words reach him and the installation team. It's wonderful to hear that the quality, care and service lived up to your expectations. Enjoy your beautiful new kitchen and thank you again for choosing Paul Davies Kitchens! 😊

The customer service team

Rated 5 out of 5 stars

Lee & Craig - Great Service

Lee & Craig gave 30mins notice and fitted our new oven swiftly taking away the old one.
No mess
No issues
Great service

July 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Stewart,

Thank you for taking the time to leave a review. We are glad to hear Lee and Craig provided a smooth, hassle-free service. We will be sure to pass on your comments they will really appreciate it!

The customer service team

Rated 5 out of 5 stars

Lee and Craig excellent service and…

Lee and Craig excellent service and very polite and helpful shown us how to use dishwasher tidy and clean workers highly recommend these guys and company

July 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Scotty,

Thank you for the lovely feedback! We are pleased to hear Lee and Craig provided such excellent service and took the time to help with your new dishwasher. 😊

The customer service team

Rated 5 out of 5 stars

Really friendly

Really friendly, quick service

Thank you Lee & Craig :)

July 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Chloe,

Thanks so much for taking the time to leave a review! We will pass your thanks on to Lee and Craig. 😊

The customer service team

Rated 5 out of 5 stars

This is the second time we’ve bought…

This is the second time we’ve bought something from Paul Davies in the last few month. Once again we’ve had excellent customer service. Lee and Craig delivered our item and were beyond helpful.

Very quick and tidy.

Excellent business with exemplary standards.

July 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Arthur,

Thank you for your continued support. We are pleased to hear you've had another great experience with us. We hope you enjoy your new purchase and look forward to welcoming you back again in the future!

The customer service team

Rated 5 out of 5 stars

Great service with a smile

The lady who served us was lovely and lively,such a change to see someone so happy, and accommodating. Will definitely use again when needing a new appliance.

July 27, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Steve,

Thank you so much for your kind words. We are peased to hear you had such a positive experience. We will be sure to pass your lovely feedback on to the team. We look forward to helping you again when you're ready for your next appliance! 😊

The customer service team

Rated 5 out of 5 stars

Very good service and friendly staff

Very good service and friendly staff

July 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Alan,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service and staff. We hope to see you again in the future!

The customer service team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look