Paul Davies Kitchens and Appliances Reviews 

1,644
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance both in the showroom and during the installation process. People are also extremely happy with the prompt delivery service, efficient setup, and very competitive prices offered across a wide range of reliable household appliances. Some reviewers were not happy with communication issues, website pricing errors, and occasional delivery delays that left them waiting. A few consumers additionally mentioned experiencing frustrating problems regarding incorrect fittings, unexpected product design flaws, or unhelpful customer support when attempting to resolve these issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, knowledgeable, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly from start to finish.... See more

Product

People report positive experiences with product, highlighting great prices and items arriving in perfect... See more

Delivery service

Customers had positive experiences with delivery_service, noting prompt arrivals, excellent communication,... See more

Price

Reviewers express high satisfaction and appreciation regarding the price of the products. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant experience with Paul Davies kitchens from start to finish. Lucy couldn’t do enough for us. She was knowledgeable of oven and microwave we needed and what was suitable. She emailed me with... See more

Company replied

Rated 5 out of 5 stars

Rang Paul Davies 08/09/25. Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price. Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Cra... See more

Company replied

Rated 5 out of 5 stars

We were expertly looked after by Ella, who planned our kitchen beautifully. We walked round the kitchens, appliances and sat until not only we were happy but she was too. Absolutely no pressure. I... See more

Company replied

Rated 5 out of 5 stars

Excellent price for the product. Much cheaper than other sites. There was a little mis communication regarding delivery but this was sorted out quickly. The courier updates were excellent and the g... See more

Company replied


Company details

  1. Appliance Store
  2. Kitchen Supply Store

Written by the company

Discover the Ultimate in Kitchen Design & Appliances at Paul Davies Kitchens At Paul Davies Kitchens & Appliances, we are proud to offer cutting-edge kitchens and top-tier appliances to make your home truly exceptional. With over 40 years of experience, our family-run business has grown from humble beginnings into one of the largest appliance and kitchen showrooms in the North West. Our Design Centres are fully operational and staffed with expert, trained professionals who can explain every feature of our products, or you can explore the options yourself. We are the exclusive Rangemaster Design Centre in the area, Stoves, Belling and Smeg centre, offering a range of premium cookers that can’t be matched anywhere else. We also proudly offer other leading brands like Neff, Bosch, and Siemens, making us the go-to destination for all your kitchen appliance needs. Whether you’re after a modern oven, a sleek fridge, or innovative dishwashers, we’ve got you covered. Why Choose Paul Davies? Over 40 years of expertise in providing top-quality kitchen appliances. A family-run business where friendly, professional advice is always available. Having partnerships with leading brands such as Rangemaster, Hotpoint, Indesit, Blomberg, Beko, Creda, Aeg and Hoover, ensuring only the best products. Fantastic prices and unmatched value that makes us the ideal choice for your next kitchen upgrade. One of the largest showrooms in the region, showcasing the latest designs and cutting-edge appliances. We pride ourselves on delivering exceptional service and ensuring our customers leave with exactly what they need. At Paul Davies Kitchens & Appliances, you can expect high-quality products, expert advice, and a seamless shopping experience. Thank you for trusting us for over 40 years. Come visit us and discover why we are the ultimate destination for your next kitchen or appliance purchase. Paul Davies - Where Excellence Meets Innovation. At Paul Davies Kitchens & Appliances, we’re proud to announce exciting new updates to our showroom and services! Since mid-2024, we've undergone a major showroom renovation, bringing brand-new kitchen and bedroom displays to life. Our new Range Centre offers a stunning selection of high-quality cookers and kitchen appliances, making us the ultimate destination for your next kitchen upgrade. Thanks to these fantastic new displays and a refreshed focus on design, kitchen sales have soared—we’re excited to continue growing and delivering top-notch products and exceptional service to our customers. Our commitment to staying at the forefront of the industry is also reflected in our dedicated marketing team, who work tirelessly to ensure we’re engaging with you through social media, regular website updates, and always staying on top of the latest promotions. As part of our ongoing efforts to reach even more customers, we are also running a TV advert on Sky, bringing our exceptional products and services directly into your homes. We believe in the power of feedback, which is why we actively encourage our customers to share their experiences. We’ve made it easier than ever to leave a review on Google and Trustpilot by emailing our valued clients after their purchase, and we’re thrilled to hear the positive feedback pouring in. With over 40 years of experience in delivering quality kitchen appliances and expert advice, we continue to evolve to better serve you. Whether you're looking for the latest kitchen trends or searching for the perfect appliance, you’ll find everything you need under one roof at Paul Davies Kitchens & Appliances.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,644)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered all my brothers white goods…

Delivered all my brothers white goods today absolutely could not fault them at all Lee and Craig you didn’t an amazing job very friendly 💯 would recommend

September 25, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jacqueline,

Thank you so much for your wonderful feedback! We are delighted to hear Lee and Craig did such an amazing job delivering your brother’s white goods. It’s great to know you found them so friendly and helpful and your recommendation really means a lot to us.

The customer service team

Rated 5 out of 5 stars

Lee & Craig were INCREDIBLE

Lee & Craig were INCREDIBLE. A lovely pair of gents who went above and beyond with our delivery too. It was supposed to be delivered on Thursday but thanks to them it was same day! I’ve never had better customer service 👏 - Amy G xx

September 23, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Amy,

Thank you so much, Amy! We are thrilled to hear how impressed you were with the service from Lee and Craig. They will be delighted to know their efforts made such a difference and that you received your delivery even earlier than expected. Going above and beyond for our customers is exactly what we aim for, so your kind words mean a lot!

The customer service team

Rated 5 out of 5 stars

Great customer service from both Lee &…

Great customer service from both Lee & Craig!
Thank you would definitely recommend

September 23, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Samantha,

Thank you for your lovely feedback! We are pleased to hear Lee and Craig gave you great customer service. Your recommendation means a lot to us and we really appreciate you taking the time to share your experience.

The customer service team

Rated 5 out of 5 stars

Good range of washing machines speedy…

Good range of washing machines speedy delivery and installation by Lee and Craig, I wouldn’t buy from any where else.

September 23, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Carol,

Thank you so much for your kind words! We are delighted to hear you were happy with the range of washing machines and that Lee and Craig provided such a speedy and professional installation. We truly appreciate your loyalty and support.

The customer service team

Rated 5 out of 5 stars

new oven

Lee and Craig fitted a new oven. They were incredibly efficient, did a great job and were very polite and friendly- would definitely recommend
I also had help from Sue in the showroom. She is so knowledgeable and was able to point out differences between the ovens for which I was unaware and therefore was able to choose an oven that was ideal for us. Sue was very friendly and professional. It is definitely worth visiting the showroom for advice.

September 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Thorny,

Thank you for your lovely review! We are pleased to hear that Sue was able to guide you through the options in the showroom and help you find the perfect oven. We’ll also make sure Lee and Craig know how much you appreciated their efficient and professional installation. We look forward to welcoming you again in the future.

The customer service team

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. The sales lady (Gemma I think) was helpful and knowledgeable. Super quick delivery and instillation by Lee and Craig. They did a fantastic job, very polite and cleaned up after themselves.

September 22, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Mrs Heywood,

Thank you so much for your wonderful feedback! We are delighted to hear you had such a positive experience from start to finish. I’ll be sure to pass your kind words on to Gemma for her helpful guidance and to Lee and Craig for their excellent installation work. We look forward to helping you again in the future!

The customer service team

Rated 5 out of 5 stars

Wholly recommend

Lee and Craig phoned me with an expected time of arrival. They were very cheerful and removed my old hob and oven without fuss.
The new ones were installed quickly and efficiently. Overall, I can wholly recommend. Thank you

September 16, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Jacqueline,

Thank you so much for your kind feedback. We are pleased to hear that Lee and Craig made the installation process smooth and cheerful for you. It’s great to know your old appliances were removed without any fuss and that your new hob and oven were fitted quickly and efficiently. We hope to see you again in the future!

The customer service team

Rated 5 out of 5 stars

Great Customer Service from Sue

Great Customer Service from Sue, spent time explaining products giving us confidence in product bought and Sue is a Great member of your team

September 13, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Michael,

Thank you for taking the time to leave a review. We are pleased to hear that Sue was able to take the time to explain the products and give you confidence in your purchase. We appreciate your support and look forward to welcoming you again in the future!

The customer service team

Rated 5 out of 5 stars

New oven

We purchased a new oven from Paul Davies and couldn't be happier with it. The guys in the showroom where extremely helpful and accommodating with our order. The installers Lee and Craig with fantastic when installing our new appliance. They where quick and efficient and any problems or worries where expertly delt with. I would highly recommend this company in the future.

September 8, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Emma,

Thank you so much for your kind words and for choosing Paul Davies for your new oven. We are delighted to hear that our showroom team were so helpful with your order and that Lee and Craig looked after the installation so well. We appreciate your recommendation and look forward to helping you again in the future!

The customer service team

Rated 5 out of 5 stars

New Cooker

Rang Paul Davies 08/09/25.
Spoke to Lucy enquiring about a new cooker, and received good advice and a competitive price.
Cooker was delivered the following day at 11.00 a.m...09/09/25 by Lee & Craig, two very friendly & efficient Lads.
Old Cooker removed taken away, and new one installed in 30 mins
This is the 2nd time I've dealt with this Company, and wouldn't hesitate in recommending them 👍 Colin

September 9, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Colin,

Thank you for the fantastic review and for choosing us again. I’m delighted Lucy was able to give you helpful advice and a competitive price, and that Lee and Craig delivered and installed your new cooker so promptly. Your repeat custom and recommendation mean a lot to us. If you need any help with the new appliance or have questions down the line, please don’t hesitate to get in touch.

The customer service team

Rated 5 out of 5 stars

Fridge freezer delivered this morning

Fridge freezer delivered this morning, excellent service from Lee and Craig. They really couldn’t do enough for us. All in all a superb experience.Would I recommend Paul Davies? Yes definitely. Many thanks.

September 2, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Catherine,

Thank you for sharing your review. We are delighted to hear that Lee and Craig provided excellent service with your fridge freezer delivery. We appreciate your recommendation!

The customer service team

Rated 5 out of 5 stars

Sue was fantastic what a lovely lady

August 30, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Carol,

Thank you for your feedback. We are delighted to hear that Sue provided you with such a positive experience. We look forward to welcoming you again in the future!

The customer service team

Rated 5 out of 5 stars

Two top guys to fit our new hob

Both fitters (Lee and Craig) were brilliant.
Went farther than the extra mile to fit our new hob.

Had these guys before and would highly recommend that you ask for them to deliver your goods.
Certainly go over and above what is required

August 28, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Janet,

Thank you so much for your feedback. We are delighted to hear that Lee and Craig once again went above and beyond when fitting your new hob. We look forward to helping you again in the future!

The customer service team

Rated 5 out of 5 stars

Lee and Craig did a amazing job fitting…

Lee and Craig did a amazing job fitting our washing machine in under 30 mins

August 26, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Tallin,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. Enjoy your new appliance!

The customer service team

Rated 5 out of 5 stars

Cooker and Microwave

Lee and Craig did a fabulous job, very professional and would recommend to all. 10 out of 10!

August 19, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi John,

Thank you for leaving a review. We are delighted Lee and Craig looked after you so well with your cooker and microwave installation. We really appreciate your recommendation and 10/10 rating!

The customer service team

Rated 5 out of 5 stars

Great communication & service…

Great communication & service throughout from purchase to delivery. Thank you Ella & Craig!

August 15, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Paula,

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with our service. We will pass your comments onto Ella and Craig!

The customer service team

Rated 5 out of 5 stars

Lee and Craig delivered my new Fridge…

Lee and Craig delivered my new Fridge Freezer and took my old one away. (Hisense American which had to have doors removed) They were professional yet friendly with a can do attitude and good sentence of humour. Top blokes !

Bought a cooker in the past from here and cannot fault them.
Will definitely be back again!
Many Thanks 🤩

August 11, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Maz,

Thank you so much for your kind words. We are delighted to hear that Lee and Craig made the delivery and removal process smooth and stress-free. We really appreciate your loyalty and look forward to welcoming you back in the future!

The customer service team

Rated 5 out of 5 stars

Lee & Caig did a difficult delivery…

Lee & Caig did a difficult delivery (very large fridge, very small door, camber on entrance) with great skill and good humour.

August 7, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Brook,

Thank you for your review. We are glad Lee and Craig could get the job done with skill and a smile, even with the tricky delivery. We will make sure they see your lovely feedback!

The customer service team

Rated 5 out of 5 stars

Lee and Craig were amazing

Lee and Craig were amazing . So helpful and friendly.. All neat and tidy.. Highly recomend.

August 7, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Debra,

Thank you for your lovely feedback. We are so pleased to hear Lee and Craig looked after you so well. We will pass on your kind words to them. Thank you the recommendation!

The customer service team

Rated 5 out of 5 stars

Great friendly service very efficient…

Great friendly service very efficient Craig and Lee both great lads

August 7, 2025
Unprompted review
Paul Davies Kitchens and Appliances logo

Reply from Paul Davies Kitchens and Appliances

Hi Emma,

Thank you for your kind words! We are so pleased to hear you received great service from Craig and Lee, we will be sure to pass on your feedback to them. We really appreciate you taking the time to leave a review.

The customer service team

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