Pavilion Properties Reviews 5

Similar to what others have said, the house rented was covered in mould, damp patches and dirt. Issues are being handled by painting over such, denying any issues, and trying to strongarm and bluff poor students into settling with their awful, uninhabitable properties. The directors and landlords are condescending and egotistical, caring only for money at the expense of people's health and safety. Please do your research before going through the painful experience of dealing with this shoddy, awful agency.

Property unfit for living and complete rip off.
Rented a student property off them and from the start it was evident there was a damp problem which soon resulted in black mould setting off an allergic reaction.
Pavilion were dismissive and ignored for months before eventually sending someone round who just painted over the mould, so no surprise it came back a few months later.
Got the council involved and they said the property was shocking and Pavilion had been warned before but as we were moving out nothing more we could do.
Complained but they didn't care and still had the nerve to hold back deposit money...
How do these guys get away with this? they should be made to live there and see how they like it and stop working with crappy landlords who only care about making money at the expense of people's health.

Pavilion Properties: Making renting increasingly inaccessible for working age adults. They require a UK homeowner guarantor for every rental. Why? It's just their policy. The guy I spoke to over the phone was also very dismissive even before he found out I am but a lowly salaried worker with no ties to asset wealth. What a joke. They also don't bother to put any information about this on the property ad to save you the hassle of calling and speaking to someone who's immediately going to dismiss you out of hand.

When we first moved into the flat, it was in an appalling state. It was visibly filthy—coated in dried sauce, grime, and general filth—clearly not cleaned in any capacity prior to our arrival. We naively assumed this would be the extent of the problems. We were wrong.

The front door was broken, making the property insecure and barely functional—it wouldn’t lock properly, leaving us exposed. Shortly after, we discovered visible mould in one of the rooms. What we initially believed to be surface-level turned out to be deep-rooted in the walls and flooring. Eventually, it became clear there was an ongoing leak on the exterior of the building affecting multiple flats. Residents above us revealed they were dealing with silverfish infestations that Pavilion was already aware of but had failed to address.

The mould situation rapidly deteriorated to a dangerous level. I unknowingly developed mould poisoning, suffering from intense facial burning for months before a doctor finally identified the cause. My partner developed a persistent, chesty cough. The mould-infested room became completely uninhabitable—we couldn’t sleep there, store items, or even enter without risking our health. Yet we continued paying full rent for both rooms.

We submitted multiple complaints to Pavilion. They eventually acknowledged the situation was so severe that we might be eligible for compensation. I had spent hundreds of pounds on medical creams and treatments, and our quality of life was seriously impacted. In the end, Pavilion reluctantly offered to waive just one month’s rent—an insulting gesture given the scale of the health risks, distress, and uninhabitable conditions.

Throughout the ordeal, Pavilion was dismissive, patronising, and in denial about the seriousness of the mould problem. Their lack of accountability and basic duty of care made the entire experience not only deeply frustrating, but dangerous. It was a nightmare from start to finish.

Don't use them, even if you're desperate - we rented a property from them with clear damp and black mould issues and a faulty boiler. They fobbed us off every time we tried to get these rectified, eventually just painting over some of the mould. They charge over the odds and aren't interested in anything except making money for themselves and their selfish landlords. There needs to a way of holding these shoddy firms accountable as they are taking advantage of people, particularly students and putting their heath at risk.