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Easy sign up process and very lovely informative staff. However the verification process does take quite a while. Still waiting for my verification even though all documents have been approved after a... See more
Superslow support, bugged platform whitch they are not able to fix, and stupid admins. I tryed to register with this company and verify my account for about an week, tryed to help fix theyr platform b... See more
They accept Egyptian passport as an ID for verification but not an Egyptian utility bill or bank statement, claiming it's written in Arabic and that they don't understand Arabic ..., well , if in that... See more
1.4
Bad
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hm I find some fees expensive
Hm I find some fees expensive. I don't like to spend too much on additional costs.
March 21, 2022
One of my transfers to a Paxumbank…
One of my transfers to a Paxumbank account took longer than usual and I don't understand why, hope will never happen.
December 3, 2021
When I called for assistance
When I called for assistance, they just repeated the things they already have sent me in the email. But after a while I called back and got my problem resolved.
December 2, 2021
Other fees are ok
Other fees are ok, but I had to pay 85 dollars for a paper account statement via courier.
December 2, 2021
Easy to use app
Easy to use app, I remember though that it crashed once, which delayed my payment.
November 29, 2021
Not very supportive customer service…
Not very supportive customer service team, but otherwise I'm pleased.
November 26, 2021
I applied for a loan but the approval…
I applied for a loan but the approval takes a looot of time.
November 25, 2021
A bug in the app put me in the…
A bug in the app put me in the impossibility to paid someone on time, which put me in a delicate situation. Hope that next time will be ok.
November 23, 2021
The verification process is cruel
The verification process is cruel, all those documents..Glad that I overcome this and now I can make my transfers.
November 19, 2021
I like their opportunities
I like their opportunities, but for me the verification process for the approval was quite a journey, I'm glad is over.
November 12, 2021
Not very easy to reach out the customer…
Not very easy to reach out the customer support, glad that I got my answers though.
November 11, 2021
The customer officer was not very kind…
The customer officer was not very kind and considerate, but at least my problem is solved.
November 10, 2021
Replaced Western Union with Paxum bank
Replaced Western Union with Paxum bank, but some commissions are kinda big...
November 10, 2021
Can't say they have exceptional…
Can't say they have exceptional employees, but in some situations you have to request their help.
November 9, 2021
I waited a long time for someone from…
I waited a long time for someone from customer office to pick up the phone, maybe a bigger team is needed.
November 8, 2021
I waited too long for the arrival of my…
I waited too long for the arrival of my card, hope that rest of stuff will go smoothly.
November 5, 2021
Helpful system
Helpful system, but I think that some of the fees are similar with the ones from a traditional bank.
November 5, 2021
Some of the transactional fees are not…
Some of the transactional fees are not that cheap which makes me charge my clients extra to make up for it.
November 4, 2021
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