Payactiv Inc. Reviews 

I made a withdrawal from my paycheck to a debit card.
They charge 3.49 for the deposit to come immediately or if you don’t need it right away it’s free. I needed it so I paid the 3.49. The deposit didn’t hit till the next day and I’m jumping through hoops to get the 3.49 fee reversed.
I told them at this point it’s more about the principle than the fee. The support person told me it was PROCESSED as an immediate withdrawal hence the fee. I let them know the money DID NOT HIT MY ACCOUNT till day 2!
WHY AM I HAVING TO FIGHT FOR 3.49???

Emory L was sincere and kind! My case was handled with sensitivity and compassion.

Great customer support

After getting hung up on Amber Brooks took my next call and was absolutely amazing. She not only made the process easy to understand but she was effective in helping resolve my issue. She was thorough. She paid attention to what I was telling her, and she promptly, she was able to promptly identify a resolution. I'm absolutely pleased with her customer service. I really thank her for her. Thoroughness, and the ability to connect with customers correctly, and I would highly advise to please look into the disconnected state that the previous agent left me in. If it was not for Amber Brooks, I probably would not continue using this service. And I would be informing people, to do the same.

My account was compromised for the second time on January 11, 2026, and I still hadn’t received help with the first incident. I would really like to see Payactiv improve its fraud support and communication with customers. When unauthorized activity happens, customers need timely help and clear answers. I’m still waiting for my money to be returned and for this issue to be properly resolved.

I had fraud activity on my account over a month ago. I made a call and a report was generated by Payactiv. I was told that the fraud department will get in touch with me within 48 hours and they will email me some paperwork that needs to be filled out and return. Since then I have called them nine times and notify them that I have not received the paperwork. At this point, I am going to let that $220 go and not use this company ever again.

Emory L. Provided great service and was very helpful. It was greatly appreciated. ✊🏾💯

Mary Queen was the most helpful agent I have had ever, she asked what was the issue I had her check my case out me on hold and like magic my issue was resolved. Please recognize her for her customer service she knows what she’s doing and does it well!

I was dealing with this issue for over a week no one could help me everyone gave me the same run around and sent me to emails after emails horrible service unlike Mary queen.

Brent T has been so amazingly helpful! He is kind and respectful as well!

Emory l was very professional and helpful

These stars go out to Brent T wonderful help!!! I had a hassle of a time updating my phone number and my guy came thru and delivered on wat was a 11 hr hassle got it done in a single system check and click.THANKS BRENT!!!

Ive been told for 3 days my hours are "updating and it will just be 24 hours" thats bullshit its been 3 days and I cant get to my money and customer service doesnt give a shit. Worst app I've ever used

Good perks however their ability to resolve any issue is very very long. There’s no matter of urgency and no matter how much you follow up the issue will still go unresolved.

Emory was amazing! I appreciate the attentive service provided today and the patience that was given. I am so happy with the service I received today.

My account for accessing wages has also been deactivated. Sent them pay stub; work schedules; emails with Human Resources and Payroll department and our Administrator. Still the same run around and the same responses. Nothing resolved. Glad to read I am not the only one experiencing this. Poor business. I will let my Administrator know about these reviews as well. Maybe look for other options for employees.

Brent was very helpful with my process he was quick also love the experience!!

Samuel Williams was SUPER kind, and SUPER helpful ! He handled my problem quickly.
Super happy client ! 10/10

Very poor customer service!! I was a rehire and made a new account with Payactiv. I was not able to access my earned wages. I’ve called, emailed, and chatted with customer support daily trying to get someone to fix my account. I’ve been told the same generic reply from everyone that my ticket is being escalated and to not worry. And I was hung up on twice and several times they just closed my chat out after their reply. Yesterday I reach out and they tell me my old account has been restored and to login and update my id verification and phone number then i was cut off the chat immediately. I still was not able to login to this old account because I don’t remember my password. Then I spent hours trying to contact them again to tell them I can’t login. They told me to close the app and reopen it and I’d verification would pop up then I was closed out of chat again. That didn’t work so I reached out again just to be told there is a problem with the app and it is aware of it and to just wait until it’s fixed again. Total lie!!! I don’t think half the people working customer service even know what they are talking about. Very rude and unprofessional. My ticket number is 28358409. Eight days now I’ve been lied to and given the run around about my account. I still can’t access my earned wages. I can’t login. And I still don’t have any kind of answers from Payactiv. Edit 09/16/2026- payactiv emailed me requesting email employer and employee ID after I made this review. I sent them the requested information for the probably 20th time. The emailed me back saying the same exact thing they have been saying- there is a problem with their app and they are working to fix it and my issues is being escalated. Yet still nothing has changed. I can’t access my earned wages and no one says anything to my replies exactly a promoted script response that includes everyone is having issues. I am not concerned with anyone else and I highly doubt their situation is the same as mine. FIX MY ACCOUNT!!!!! Edit 10/12/26- I’m still not able to access my earned wages! It’s been a month and this issue is still not fixed! Someone from your company did call and leave me a voicemail-I returned their call asking for them specifically and left messages each time and you said he would call me back. No one has reached out to me via phone or email at all!! I still call or message daily just to be told different lies from your incompetent customer service reps. They told me that I can’t access my account because I’m not listed as an active employee in their system and I need to contact my HR. That was the first time I heard that lie- I contacted HR who told me they contacted Payactiv themselves and made sure everything was fine with my account. Then Payactiv tells me the same damn thing after I talk to HR. I tell them my HR called them and verified everything then the customer rep goes back to telling me the same shit about updating my phone number in my account that I can’t access because I don’t have that number or know the password!! Your website says to email your information and last pay stub to support and they will update your phone number! I’ve done all that and then some and you still won’t update it!! Now it’s a know issue again for a lot of accounts per your rep—more bullshit!!! Is their truly not a competent enough employee at this company who could find the time over the course of a month to fix this???

This company has stolen almost 1,000 dollars from me, from August 28th they been taking money from an account I didn't create and they are still taking money from my paycheck after I called them to make it clear that I didn't create an account with them they said they were going to investigate but have not done so, and when I called their fraud department to report my stolen money they proceed to tell me that the account was reopened by the other person who made the account and would not tell me what were the "proper documents" shown even after finding out the information between me and this other person didn't match, they kept transferring me back and fourth until the line hung up because there were no representatives to answer my questions and when I emailed them they never got anything resolved, instead they told me to call their customer service, its impossible to even get someone in the first place, this company is unprofessional, untrustworthy, and I am surprised they are still in business, this issue is still ongoing and has not been resolved
On top of that if I email them they don't get anything done, I finally got into contact with the fraud department and the so called investigator Sylvia was in charge of my case and told me they would have my case solved as soon as possible, its been more than a week and I haven't been updated about the status of my case. I tried calling their fraud department and they just keep putting me on hold. I plan to take legal action if this issue doesn't get resolved.