Payactiv Inc. Reviews 

Had an issue with my account not linking correctly. About 30 minutes and 2 transfers later the problem was wholly resolved and the enrollment team member, Kaila Hazlynn, answered several questions i had succinctly and clearly

I was told it takes 24-48 hours to unlock an account that I have been using since 2025, they locked my account saying I wasn’t who I was because my name was messing an a Apostrophe literally my name was spelled the same everything was the same and if that was a big deal nobody contacted me last year about it , my job update my name Wednesday right my account is still locked and they keep saying 24-48 hours it’s Sunday literally what company locks an account over a apostrophe and still has the account lock remind you I contacted this company September 5th and not only do they not care I still haven’t heard anything back! If I could give a 0 I will I have been very frustrated and tired of reaching out to customers service

Emory L was the biggest help and fixed my account when its been down for a month and consistently being told there was nothing they could do. So amazing!! Thank you!!!

This app is an absolute joke.
The customer service staff never resolves an issue in a timely manor, and the app always malfunctions! They need to train people to resolve solutions especially ones that have been occurring for years. All you hear is your case has been escalated and not one time is it resolved when you need it to be!

Customer service is a joke! Always the same problem with them not updating our hours and when you ask them about it , because it happened to everyone at our company, you get a generic automated response every damn time!! You got the hours and it's your mess up so fix it and don't be lazy. Isn't that your job?

All you do is give people the runaround, I called in three times now and you keep telling me wait a maximum of 24 hours 8:30 a.m. yesterday morning until 8:30 a.m. this morning is 24 hours it doesn't matter what time zone you're in that is still 24 hours. Then you keep telling me some BS about time zones and waiting until the end of the day, that's not 24 hours. You are pathetic and I hope that people read this and stop using your services because you really are pathetic all you do is make up excuse after excuse not to tell people what's going on when it's clearly your app is always malfunctioning.

You have to call in to update your information, and when you ask to do so they make it incredibly difficult and send you on wild goose chases until you are Litterally screaming at the rep (who will talk over you, and condescending to you like you're an idiot) that no the information they are giving you is incorrect and you need the correct one.

Then the app will not let you in with a correct password and new phone number once it's switched over for months.

And then they introduced ID verification and selfies because you're not trustworthy, and make you send in a selfie every 48 hours.

Except for their system is shitty and cheap for a company that demands to be trusted with your money and that will glitch our and noteg you in

If I could give no stars I would! This company is HORRIBLE!!! The service offered is never correct or available. I’ve spent 2 days on the phone with customer service 2 separate times and nothing they said that was going to be fixed was fixed! Today I finally get a text saying my funds have been updated to be locked out of my account. Then told that I should be able to log in later today or tomorrow! This company is a joke and should be shut down immediately. My job may as well not even offer the service if we have to deal with this. Total waste of time!!!! Not pleased at all!

Horrible, unprofessional, 50-50 chance your funds will be available

Emory L was very positive to communicate with ! i've had a couple rude agents the last couple days but Emory L was amazing thank you so much

Whyyyyyyyyyyyyyyy! What is going on. 😳 They messed up my accesible pay AGAIN! This is like I cant count how many times I've had to reach out to them because of this problem. I get the run around every time. EVERY time hey want me to send my paystub to their email but I have done this NUMEROUS TIMES in the past couple months. They should have it on file! This should NOT be continuing to happen all the time. I should not have to be on the chat with someone every week because my payrate has been reset in there system. 😒 Especially if I have sent my payrate paystub on NUMEROUS OCCASIONS!!!!! WHAT IS THE PROBLEM

She was very patient and clear on what needed to be done. She went above and beyond the call of duty. She deserves a raise. One of the best customer service reps I've ever had. And I work at a call center too so I know good service and she should be recognized. Much appreciated, she made my day so much better.

The account gets locked. Had to wait 48 hours to get it fixed just for it to lock again less than 24 hours later and tech support can’t figure it out and now it’s not a 48 hour max it’s when ever they can figure out what’s wrong and fix it. Being out of work and coming back I need to pull from my upcoming check to stay afloat and I can’t because of it continuing to glitch out on their end. 0/10 I deff will not recommend this app/service to anyone. Find another app like it so you don’t waste your time.

If I could give a negative ten stars, I would. The amounts accessed were taken out of my pay checks. I then have a deduction of $2009.00 from mymost current check. I contacted the customer service and sent in the requested pay stubs showing the amounts had been deducted. I then receive an email saying I still owe $299.00. I send in more information confirming all the deductions once again. I receive another email saying I now owe 550.03. Do not use this service. They steal your hard earned money.

As of yesterday, I am having the 550.03 decucted from my pay check when I was told no more would be taken and this is while Payactiv is reviewing my complaint.

Samuel is one of the only ones to help with my issue. He fixed the issue quickly and made sure I could get in my account! Super helpful!!

I spoke with Mary Queen today and she was very informative. She answerd all my questions and is very professional. Thamk you Mary ! Thank ypu payactive !

Levi was very curteous and resolved my issue RIGHT away!

Brent T helped me fast and efficient, plus he was very kind in this matter

Samuel was the best helped me with everything and didn’t make it seem like he didn’t want to talk and just get it over with

Ryan Kane was very kind, very understanding, very caring. I’m very happy he helped me out