Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other cus... See more
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Review summary
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Mary Queen was the most helpful agent I have had ever, she asked what was the issue I had her check my case out me on hold and like magic my issue was resolved. Please recognize her for her customer... See more
Company replied
Been experiencing an issue with accessing funds. Spoke with agent Levi Smith who has gone above and beyond trying to assist my issue. He has spoken to supervisors and tech team for the past 3 days. Is... See more
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Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... See more
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Company details
Written by the company
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contact info
Stevens Creek Boulevard 4880, 95129, San Jose, United States
- www.payactiv.com
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fist of all I want to Thank Rose the…
Fist of all I want to Thank Rose the Customer service lady she was so nice the service she provided and the quickness of getting my funds onto my card ..I was to Thank Paycore for having such great service
January 8, 2026
Unprompted review
Reply from Payactiv Inc.
Hi Christopher, thank you for your feedback. Our team is always working hard to continuously improve our product for a better experience. Have a blessed day ahead.
My rep was very patient with me about
My rep was very patient with me about
December 30, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Lawanda, thanks for taking the time to rate us. It really helps us to keep going and delivering the best. Have a blessed day.
Not the company itself but the woman…
Not the company itself but the woman who dealt with my dispute was amazing at what she does, kind and gets her job done efficiently
December 27, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Christopher, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
I will not be using this app anymore…
I will not be using this app anymore constant issues with updating hrs and being told its on escalation, only gets fixed after u cant access anymore its pretty pethetic actually when u need to use the app its unavailable to do so when needed
December 22, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Dina, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
Emory L
Emory L. Made my day and assisted me the best way possible very good customer support they should be awarded .When I previously chatted with support I was so unhappy now that interaction with Emory has made me think fondly of payactiv support.
December 16, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Ian, it is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Waller Lee was very helpful in…
Waller Lee was very helpful in assisting me with my issue.
December 15, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Elvia, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Very helpful
Very helpful! Took no time at all to resolve my issues.
December 5, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Heather, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Rose is the best!
Rose helped me out and made everything much better i appreciate the assistance a lot, definitely better service than other people ive spoken too!
December 5, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Jesus, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Waller Lee helped resolved my issue…
Waller Lee helped resolved my issue after everyone kept pushing it off saying they can’t do anything but He actually helped me and i’m so glad that i kept calling and ended up with him as my last helper! Calvin and Arthur B was not very helpful and kept pushing my issue to someone else . Unprofessional!! however Waller Lee is very professional and helpful, ask for him!
December 1, 2025
Unprompted review
Reply from Payactiv Inc.
Hi, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
After speaking with several agents Zach…
After speaking with several agents Zach Larson was able to solve my difficult situation he went above and beyond
November 28, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Melissa, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
They lied about terms of a promotion to…
They lied about terms of a promotion to get me to refer coworkers. I was told I would get a bonus once the coworker created an account. Two coworkers created accounts and I received a message each time saying Congrats, claim your $50 reward now, but received nothing. When I messaged them they said their policy states that I'll receive the bonus after the coworker makes a transaction, and that that is a policy for all rewards, but according to their terms that is also a lie. One employee told me to use the current conversation as the new standard, which I'm pretty sure isn't even legal. It's deceptive practice, and likely illegal.
November 22, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Anthony, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Zack Larson is the best
He made everything easy sn wonder customer service very nice.
November 21, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Nina, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Wonderful lady and very professional…
Wonderful lady and very professional and helpful. Thank you so much. You are wonderful at your job. Hope everyone has good experience like I did. Problem solved thanks to her. Have a wonderful day ☺️
November 20, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Alvin, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Brent T was more than awesome!
Brent T was more than awesome, 5 star service all the way!
November 19, 2025
Unprompted review
Reply from Payactiv Inc.
Hi there, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Mrs. I don't play
Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other customer service was not as helpful as they were to me. I was rudely interrupted and spoke over while trying to describe my situation which caused great aggravation. They need to be more attentive to your customers needs and listen to them! Hat's off to Valerie and Greg! Great job getting the situation handled. Thank you. You 2 were awesome handling my problem within an hour of speaking with you. Valerie needs a raise and a new title! Manager trainee!!! Thank you so much 😊
November 11, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Raquel, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Daniela Ariel was wonderful
Daniela Ariel was wonderful! She took care of my needs immediately.
November 17, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Shane, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Daniela Ariel
Daniela Ariel , Your Excellent Customer Service Professional was just that ,
PROFESSIONAL !!! 👍👍👍
My Difficulties in understanding a “Pending Transaction” that I cancelled the same day I made the misunderstood purchase amount ..
… as it remained “pending” on my Card Ap a week later … Daniela is Efficient , Understanding , a Great Listener and has an Excellent Ability in Clearly Communicating …
I gave Daniela 20 STARS and mentioned that “ She Could Go Home Early” !!! 20 Stars are Sustained , but I’m certain she was required to continue her Excellent Work thru Assisting other Customers thru Her Kind Communication Skills …
Sincerely … Donald Saucier , a Very Satisfied Card Customer !!!
November 11, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Donald, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Zach Larson was VERY helpful
Zach Larson was VERY helpful! Much appreciated!
November 8, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Bobby, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Fredrick Chester was amazing...After…
Fredrick Chester was amazing...After multiple times of trying to access my account, he was able to slow down and walk me thru what needed to be done... Nobody else could or able to help. One person sent my claim to IT . Wasn't an IT problem it was taking the time to help.
November 7, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Adrienne, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T has made life easy thanks man!
November 7, 2025
Unprompted review
Reply from Payactiv Inc.
Hi Celly, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
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