PayBright Reviews 9,052

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

PayBright has been an awesome partner to work with. Working with Lois, Miranda, Jesse, Nick, Steve, & Josh on the partner support side of the business has been an absolute pleasure. They are respo... See more

Rated 5 out of 5 stars

At a time when I couldn't afford to put out all the money for a decent tablet for my son , PayBright was great help for me .. I fully recommend this service , but as everything don't get in over your... See more

Rated 4 out of 5 stars

First pre-auth was refused. Contacted client service they told me to try again on a different device and a private web session. It worked. My transaction at Lasik MD went smoothly. Very satisfied wit... See more

Rated 3 out of 5 stars

The response time was good however the problem I had using my CC wasn't fixed. I kept getting a message that my CC wasn't a Canadian CC even tho it was. I had to use a different source to make paymen... See more

Company replied

Company details

  1. Shopping & Fashion

Written by the company

PayBright is Canada’s leading installment payments platform, providing shoppers with buy now, pay later solutions at your favourite retailers online + in-store.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would PayBright 5 stars

I would PayBright 5 stars, all 3 big purchases I made, PayBright made it possible and also made the whole process smooth, hassle free.

However, with the new take over, we no longer have 0% option for apple products, that’s disappointing. I hope you can bring back that option.

Thanks!

July 20, 2023
Rated 5 out of 5 stars

I am new customer

I am new customer. The process to set up my account was seamless. I look forward to us doing more business together in the future.

July 19, 2023
Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience. I bought an iphone directly from the Apple store and figured I would pay monthly with Pay Bright. BIG MISTAKE.

My credit card expired on file about 4 months in, I attempted to login and update the card, but the card or purchase was not showing on my account. I contacted Pay Bright and they said I'll have to call them as they couldn't verify my account.

I was out of these country and couldn't call, I also didn't want to waste my time with this useless company anymore. Long story short I got mail from the credit buruea of Canada threatening me if I didn't pay this scammy company up front. So I had to dish out the remainder of the money or I wouldn't been in big trouble.

Moral of the story, horrible company, completely uselss support staff. Will never use them ever again. Stay far away.

June 18, 2023
Unprompted review
PayBright logo

Reply from PayBright

Hi Richard. We're sorry to hear about your experience. If you're still in need of assistance, please don't hesitate to reach out to our Resolutions Team at customercare@affirm.com. Our team will be happy to assist you further.

Rated 1 out of 5 stars

Terrible terrible customer service

Terrible terrible customer service, terrible availability, intransparent and impolite company

July 12, 2023
Unprompted review
PayBright logo

Reply from PayBright

Hi there! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us directly through the following link:
https://help.paybright.com/hc/en-us/requests/new -JS, Customer Care

Rated 1 out of 5 stars

I bought a mattress over 10 yrs ago

I bought a mattress over 10 yrs ago. Made payments and they over charge 1 month and they paid me back. Went to do another purchase today and they stayed I have an account balance not paid and in collections. Tried to straighten things out on the phone and just got me more passed off. Some one using my phone number for credit and they wouldn't even look at that. This is the worst company to deal with. My suggestion is not to use this company for anything as it'll bite you in the ass.

July 10, 2023
Unprompted review
PayBright logo

Reply from PayBright

Hi there! We are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us directly through the following link:
https://help.paybright.com/hc/en-us/requests/new -JS, Customer Care

Rated 5 out of 5 stars

Great experience

Great experience. Transaction was smooth and I felt very comfortable. It's a great way to own things that you might have a hard time paying in one in stance especially if you have kids.

July 1, 2023
Rated 5 out of 5 stars

Very simple !

With paybright no probleme an 10 minutes my mountain bike on giant store is buying with no trouble very simple and very nice !

June 30, 2023
Rated 1 out of 5 stars
PayBright logo

Reply from PayBright

Hello! Affirm is a smarter way to pay over time. Shop and pay at your own pace with no hidden fees, so you can get the things you love without breaking your budget. For more information, check out: https://www.affirm.com/en-ca/how-it-works.

Rated 1 out of 5 stars

Very poor system and service from most…

Very poor system and service from most representative. I had (thought) paid my account in full in February 2022 and only received an email in January 2023 saying I still had an outstanding balance. I've been trying to resolve this since May and I never spoke to the same representative so had to repeat my situation every time. I had the balance put on a 15 months payment (which I didn't ask for the amount that was due). Today wanted to pay the account to get this done with, but I'm being charge with interest on the balance. If they you would've contacted me in 2022 I would've pay it off, but a year later so that you can charge me with the interest? Today I want to pay in full and I'm beeing told by the representative and the system that it want allow me to add extra payement because it is programmed to make a payment already...what type of system does not allow for full or extra payment even if another one is programmed?! Now I'm told to call back on Monday to pay and close the account...and that I will be charged interest for those extra days. NEVER doing business with Paybright again. Also lack of service and French, the system is poorly translated

June 30, 2023
Unprompted review
PayBright logo

Reply from PayBright

We're sorry to hear that! We'd love to take a closer look at what happened here and further assist. Please reach out to our team at customercare@affirm.com. From there, a member of our team will be happy to get you taken care of.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look