PayByPhone Reviews 

Was stung by parking charges on 24th February. Parked at a site at 4am to go to work paid for all day parking £10.40 to be told it expired in 30mins so had to pay another £7.40 to extend for the actual full day. Used chat bot which passed me to email and still had no response on getting a refund for the first charge.

Ealing council have recently introduced "You must now register even if parking free for 30 mins" outside our local shops.

But PayByPhone App only allows you to select 1 hour and charges ~£2 ......... There is no minutes option!

Went through chat bot and emailed them (ref: 1307445) - nearly a week now - no response.

Sounds like PayByPhone have found a loophole to charge ~£2 for something that should be free!

I know people who have paid in fear of getting a ticket even though they're popping into the shop for a couple of minutes.

May be an honest mistake by PayByPhone, but not having an online resolution for this - and the bot not being aware of this scenario - I'm not convinced it's not intentional!

Not responding to emails about it ...... I'll let you make your own mind up!

I use this app regularly. I've learnt that the app often needs clearing of cache on Android phones to work properly. Otherwise you get stuck on the start up screen and doesn't progress. I assume many people fail to know this and to not pay on time because of this poor app. Has been like this on multiple phones over the years and there is very little incentive to fix something that earns the council more money in fines.

Terrible terrible crappy app. Tried to use it in London. What a farce. It took me about 15mins to get it to work. Absolute nightmare. They deserve to lose the business of London boroughs where one is forced to attempt to use it or risk a ticket/clamp. Shockingly bad.

Extremely poor service. Tried to use the mobile app to park in an area with good network coverage and the app couldn't connect to the payment service, presumably because the payment service was down.

Recently, PaybyPhone has changed the mobile app and now it doesn't remember the payment page when the bank asks for verification and starts the pay for parking process all over again.

Extremely frustrating!

what an absolute joke of an app, you put a new car on the app for parking for when using anpr in a london underground station car park ...why else would i put the car's number plate in so that i can go on the app and pay and waste more time .
No you have to opt in to anpr ffs ended up with two fines because of this and just no joy with the appeal , robbing ****s the lot of them

Daylight robbery, wanted to park for 15 minutes but charges by the hour (Nearly £5) They Charge using emission figures instead of a fixed rate. Unbelievable!

Absolute ripoff. Convenience charge and SMS charge. Laughable.

Unbelievable LACK OF SERVICE - locked out of account ( says suspended) with no means of knowing WHY? The chatbot is USELESS - goes around in circles then finally says someone will email me instantly from customer service but only once you have inputed your entire life story - then NO EMAIL ARRIVES... I have a disabled permit as I can't walk easily but in certain boroughs (ie Chelsea) unless I find a designated disabled bay I have to pay to park on the street, SO how can I pay anywhere if the app won't let me into my account and I can't even delete it, as you have to be in your account to do that!! OMGOODNESS please can someone sort this nonsense out. WE need a real person on the end of a phone line - not useless AI - I have deleted app / reinstalled and still I'm logged out.

UPDATE - I have tried your suggestion already but your 'bot' simply doesn't work and is not fit for purpose. As other have said, you suggest to reach out via 'private request' but haven't provided a link anywhere/have not emailed me so how can we contact you directly? This company doesn't care and is simply just making out they are bothered when they are not.

This company is so poor. I have provided evidence to this company that their mobile app is double charging and despite numerous attempts in chasing them, it has taken them 3 weeks to finally come back and confirm that they don't provide refunds!. They advertise online that complaints need to be raised via their 'bot' and will be responded to in 2 days however it is impossible to raise a complaint via their 'bot' and you end up going round in circles. Complaints raised through email support fall on deaf ears (how convenient). They are far too slow at responding to emails, don't read what you are saying and clearly are not bothered about committing fraud.

Leeds NHS car park. Machines failed to accept any credit cards THIS IS BY DESIGN - fining people makes more money than car park fees. Website is 20Mb of junk to cause mobile problems. Numerous hurdles to prevent paying. Terrible company.

Parked in Rose street Inverness and all off the machines were out of order so was forced to use the app. Only wanted 30 mins which was 50p but the app charges you £1.10, 50p for the actual parking then another 40p admin then another 20p for sms updates! Total con, if you can’t maintain your machines and provide working equipment so that your customers can pay fairly for the services you offer then you shouldn’t be in business! Scam artists!!

I input 1 hour on the app. The app stated i would have longer for the same price. I was charged double.
I explained this to the agent. The agent replied I'd requested over 2 hours.
I explained again I had input only 1 hour. The agent said I had input more.
I stated again I had requested / input only 1 hour. I was charged £3.40. Via the machine it would have been £1.70.
Pay by phone cannot be trusted. DON'T USE IT.

Update 15 Dec: Pay by Phone have replied to my review saying they have sent me a private message for further details to look into it again...
- they had 3 opportunities to look into it, why would I explain the issue a 4th time?

Beyond 1 star, absolute rubbish. Enter the car park code - not found. Enter the location on the map - found but wont take you to the pay section. All this only if you are lucky enough to get a signal. RingGo is fantastic in comparison.

What on earth has happened with this App!!! It used to be very straightforward. Now it's a nightmare no wi fi keep being asked to change password so basically its now unusable....I,m going to delete the app and go back to card/cash payments

The experience just gets worse every time I log into the web portal to download my receipts. Some recent update must have messed up my log in credentials, for a start. Once you've successfully jumped through that dog show hoop you find that you still have to click on each receipt, then click EXPORT. Except now receipts can no longer be exported to a downloads folder but instead you have to set up a destination like, for eg, Notes. Woof woof, good boy! Seems the company is deliberately adding friction to the process in order to promote its "business" solution (which presumably my employer needs to pay for). Just another parasitic subscription ploy for another awful UI, an expensive rentier model in an increasingly unforgiving world.

Overall good but unnecessary SMS fees.

I don't see why we are charged additional SMS reminder. It's something that can be easily added into the app with push notifications. Otherwise an option would be great where we can opt out of the SMS.

St Peters retail park Mansfield.
App not working, no Wi-Fi signal so what’s the point in having it. Several attempts at machine kept cancelling payment then after 4th try said out of order. Tried ringing- no answer. Next machine the 1 button not working. Finally after queuing managed to pay. Many disgruntled customers. Had problems elsewhere. App not fit for purpose. Need to get your act together

This is a joke. I get 2 fines because of the app. Rubbish

Hi,
I mistakenly entered a saved plate for parking yesterday instead of the vehicle I was in.

The location was Cardiff central train station (801561)
The registration I entered was WF69KFO but the vehicle I actually parked was a red Tiguan, registration CV12HBC.

The online forms don't have a suitable option for dealing with this and they do not provide an email address for customer support. Making an error like this is stressful enough without the parking company seeming intentionally difficult to deal with.

I would appreciate it if a member of the team could email me to assist with this