Paydens Pharmacies Reviews 

So I had a terrible experience today on the phone with the female manager at the Broadway, Broadstairs Pharmacy. During which I was called a liar as an item from my prescription was missing on collection, as apparently the missing item was seperated and left in a carrier bag, she became very aggressive shouting at me when l stated that l wanted the item replaced as l had paid for it, her response at being challenged as to where my item was, was to shout at me using sarcasm and downright rudeness. I was then told to come and collect my dressings from the pharmacy as l had missed my slot for collection, l stated to the manager that l have arthritis and was on chemotherapy and that there was thick ice on the ground and that l felt it was to hazardous to which she shouted that's just what you did to my driver yesterday, put his life at risk demanding your medications. In actual fact what did happen on the previous day when l received a call asking me to collect 8 large boxes of very heavy dressings was that the shop assistant who l spoke with l explained that l could not get to the pharmacy as the weather conditions were to horrendous so she said that the delivery driver would drop them round later that day, l stated that l feared for his safety as the paths at our home and roads were thick with ice, she replied that's ok he'll be fine. I have now called my doctors and reported the loss of medication and changed my pharmacy to Piermont's where l hope not to be abused and hurt is such an appalling manner. I had not been able to collect my dressings due to my very sick heavily pregnant daughter needing me to stay with her and care for, something that the staff were aware of and also in agreement that on my return home l would phone and have them delivered.

Incompetent and unprofessional. Have had nothing but problems here 100% would never recommend. After switching it became very apparent how low they are thought of by the local GP surgeries and other pharmacists.

TENTERDEN Branch Are taking bookings for flu jabs they don’t have. Waited five weeks to be told today it’s cancelled for next Thursday! No new appointment offered. Really couldn’t care less that I’ve waited this long..
Very poor service

I went to the Chatham branch on Monday and I’m honestly lost for words at how dirty and disgusting it was. This would be bad enough in normal circumstances but at a time like this where we should be concerned about cleanliness and hygiene it’s really quite unacceptable. I couldn’t tell if it was walking into a pharmacy or a pig sty with all the mess about. The staff were rude and unhelpful. I’ll stick with Boots from now on and stay clear of this mess.

I cannot believe that the bad reviews are the same company as my local Paydens in Basingstoke. My wife and myself have been using this branch for several years. Our experience has been nothing but superb. Having tried to arrange a flu jab with my GP surgery I rang Paydens which is next door. The GPs surgery kept me holding on the phone for ages. There were repeated messages telling me to use their website. My promptly answered call to Paydens left me with a few covid questions and I was asked to come in the next morning. The manager Lisa did the jab with very little waiting (or pain). First class service all round.

I purchased a tube of Daktarin cream from the Broadwater branch only to find when I got home it only had an 8 month shelf life where as normally it is up to 2 years. I returned this and was told quite abrubtly that they don't accept and refund returned medicines. I then complained to their head office and eventually received a reply after sending 2 emails and a letter that medicines "are not ordinary articles of commerce and we are not able to provide refunds once they have left the premises". Therefore does this mean that if this product only had a week to use by they would still not refund. I was also told in branch that I should check the use by date before I left the premises. My answer to that is that Paydens staff should correctly rotate their stock which obviously didn't happen in this case. So be warned and check what you buy before you leave any of Paydens pharmacies but better still avoid them altogether and use another pharmacy as I will be doing.

CALLED IN TO FILL MY REPEAT PRESCRIPTION .THE LADY BEHIND THE WAS UNNECESSARILY RUDE.

ALL I WANTED TO DO WAS FILL MY REPEAT PRESCRIPTION .

DUE TO HER MASSIVE WORK LOAD ,I WAS TALLED TO SEND AN E-MAIL AS SHE WAS TO BUSY TO DEAL WITH REPEAT PRESCRIPTION.



Mr Danny Morris.

Thankyou so much to paydens pharmacy in broadstairs they have been very kind and helpful today , they sorted my problem out quickly and efficiently and the person on the phone had a very patient pleasant manner

Usually my experience with Paydens is quite good (the Parkwood, Gillingham branch.) This was my first time using the app to request more medication from my GP surgery direct through Fenns pharmacy via the app. I placed the order on 24th March and it still hasn't gone past the 'placed order' stage. I've had to go to my GP and put myself at risk (Coronavirus era!) and go to other pharmacies and buy weaker alternatives to my much needed strong painkillers and anti - inflammatories to tie me over until my doctor gets my prescription ready. I didn't think using the app would take 10 days to make it past the first stage of ordering medications. Disgraceful.

Two weeks ago, I went into the Chatham branch and put in a request for my repeat prescription. I was told it would be ready in 3 to 5 working days. I went back exactly one week later and was told it had been requested but they hadn’t received anything from the surgery. A couple of days later I checked with the surgery and was told it had never been requested. Mistakes can be made but the way they are then dealt with says a lot. The staff at Paydens Chatham are RUDE and INEFFICIENT. The shop itself is DIRTY and UNTIDY and has been like that each time I have been in, once a month for the past three months, so that cannot be blamed on Covid19.
I will certainly never use their services again and would never recommend them to anyone else.

I am so impressed (ongoingly) with this team at Steyning, all the girls and the pharmacists (chaps and girls), during this extremely pressurised and stressful time and can’t praise them enough for their stoic keep calm, paint the smile on, cheerful, nothing will faze us in the face Of covid(ity)19 manner! I meant to write this review last week when I last went in to collect 3 sets of elderly relatives meds (we are talking a lot of medication for seriously sick people) it is always packed up ready on the shelf to go and in my haste to care for my relatives I forgot to scribe a 5 (10 if they had it on here) star review?
However, this mustn’t be overlooked. We all praise the nhs and the drs and nurses but how about the pharmacies, particularLy this one. They are open long hours, work all hours and yet this lot (steyning paydens) never cease to amaze. I happened to witness a particularly difficult customer who was dealt with such kindness and a calming manner by two of the staff. He was put instantly at ease and his anxious manner abated. It’s people like this that keep the cogs turning, and show there is still patience and kindness in such a hectic world.
Having used (in my time) quite a few chemists I have to say I rate this one number 1, some of the other pharmacies should be ashamed of themselves for the way they speak to sick customers, looking down their noses at them and even ignoring them, going slowly about other chores in order to avoid serving them at the til (perhaps if they hate being around illness they shouldn’t be in that line of work!) They should take a leaf out of Paydens customer services!
I hope this in turn doesn’t put an extra strain on this team because the hordes will no doubt flood this sleepy town of steyning sourcing this (My) chemist out.
Thanks team for doing such a wonderful job, we don’t say it enough but a huge great THANKYOU to all of you

Paydens chemist in Broadstairs. Absolutely awful place. Staff are rude and unhelpful.
Hard to put into words my experience of this place but I will not be going back.

I had part of a prescription filled and was given an owing slip for the other part to be collected any time from "noon the following day".
I was assured I could collect any time from the following noon up until 28 days.
I returned after a week and was informed that due to a supply issue they didn't have what I needed. I asked if It was possible to source it from another local pharmacy. I was informed that it wasn't possible.
I rang Boots and asked if it was possible, they said it was and also had the medication I needed.
Due to foolishly having parted with my prescription at Paydens, I couldn't go to Boots instead and Paydens were unwilling to make a request. I was told "sorry, there's nothing I can do".
Getting another prescription wasn't going to happen instantly so going without was the only eventuality.
It appears that an owing slip is how they secure your custom but the slip is genuinely worthless.
I'm seeking advice from the General Pharmaceutical Council.

(New Eltham branch - R W Stevens). After I had FINISHED my previous medication, I opened the box which SHOULD HAVE contained 3 packs of 28 (84 days) next medication. Discovered I had only been given 28 days. Went into the branch (with the medication) and asked to speak to the Pharmacist. VERY rude and hostile. Initially STRONGLY denied they had EVER dispensed the medication because there was NO dispensing label on the box (only because they had failed to attach a dispensing label on the box). When I challenged this WITH PROOF that they had INDEED dispensed THIS medication (along with 4 other items on the SAME prescription on the SAME date), the Pharmacist was AGAIN rude and dismissive and said there was NOTHING they could do, and it was MY fault for not discovering this/speaking to them about this earlier. When I AGAIN challenged this, stating (a) that it was THEIR LEGAL responsibility to attach a dispensing label to the box containing the medication; and failure to do so was THEIR Negligence; and (b) as the box clearly stated "3 x 28" and they KNEW they had dispensed 28 tablets only, it was also THEIR negligence for not providing me with a WRITTEN NOTE stating they were unable to dispense the prescription in full and providing me with WRITTEN CONFIRMATION of the items of medication they could not supply to me at that time, and which were therefore 'owed' to me by them, and which I could (attempt to) collect from them at a later date/EVENTUALLY, as long as I could provide written evidence showing that they owed me that medication. The response of the Pharmacist was to RELUCTANTLY (and VERY rudely) give me 28 tablets and when I stated that there were still 28 tablets outstanding, and asked for something in writing NOW confirming that they STILL owed me 28 TABLETS of medication, she ABSOLUTELY refused to provide this, even though I explained that they SHOULD provide this. What a TRULY DISGUSTING way for ANY Pharmacy to treat ANY customer, ESPECIALLY given that MOST of their customers are those who have ENTRUSTED that particular Pharmacy with their Prescriptions, MANY of whom are vulnerable and/or elderly patients/customers whose medication HAS BEEN PRESCRIBED BY THEIR GP FOR A VERY, VERY IMPORTANT REASON

this is the 2nd time I used there service! Mr 0'lenaba is rude and refused to serve me until I removed the fold away bike removed from an empty shop! and refused medication! I have been so polite and not aggressive there is no notice of no bikes and I can understand if it was busy but empty! It's not the first time i have very poor customer service of MrO'lenaba. I forgot to pick up a and it was not packed but left on the counter! The assistant forgot to pack it! My god his attitude to the staff is rude and he spent more time looking at the CCTV that after. he asked for the receipt of the goods!
I do really think he should be sacked! I will never come to that shop again and all my flight crew never do too < As professional I do think he need training on custmer service

Local branch (north Tonbridge) is poor: some of the counter staff give really poor customer service (and just seem plain miserable); openly discuss medication in front of other customers - on occassions calling out from some distance; frequently run out of basic prescription meds (poor stock control). Decided couldn't hack it any more and changed to another chemist, which is far less convenient but level of service is so much better.

Sorry but this is a not good review due to the fact that in the 21st Century Scottish money is still being REFUSED in English shops and this one being a Pharmacy with a POST OFFICE in the same Building.
The assistant refused point blank to take my Scottish £20 note, But went to the Post office part got an English £20 note and the person in the Post office never batted an eye lid just changed it.
It beggars belief one part of the store can take it but not the other in the same store.
Sorry I don't accept the standard reply WE CANT TELL IF IT IS A FORGERY well take a look at the money and learn put in the equipment to check the notes even a Forgery PEN would be helpful rather than EMBARRASE the Customer in front of other Customers.
And to boot the STAFF member when I said come on its LEGAL TENDER your having a LAFF said out loud DONT TALK TO ME LIKE THAT, Well I am SCOTTISH and PROUD of it.
Sorry PAYDENS but come on this rubbish about FORGERY is wearing thin. I am going to be coming down to your Store again soon in Chatterton Road Bromley and will be checking to see if your staff have better manners towards Scottish MONEY S. Mc