Paydrive AB Reviews 

I'm extremely happy with Paydrive! Because I don't drive much and am a safe driver, they've given me free miles, which has made a massive difference. My insurance price has gone down by 50% compared to what I used to pay. Excellent service—I highly recommend them to everyone!

I drive less miles a year. Most of the traditional companies charge for minimum of 1000 miles. So, I end up paying for lot more miles than I drive.
I found PayDrive as better option for my situation where I pay for miles I drive. With PayDrive, I save between 20% to 30% a month.

I like the idea of paydrive and have been a satisfied customer over 8 years at least. However, since early 2025 u started changing the algorithmum for "safe driving" and I went from the safest driver to paying double as most dangerous driver and now I just received new sms that I got free miles because I am a safe driver....

Even though I try very hard to keep the speed limit and maintain a safe distance to others, I get a high monthly bill occasionally. I’m wondering if the sensor looks at the gps speed limits or the limits reported by my car’s cameras. They don’t match at times.

Warnings every month because I drive over 50km/h driveing to work at 4.00 in the morning… I pay double amount every month..and thay said that I not use break and acceleration properly…By the way , I am professional driver.
Not worthy unless you drive 40 km/h..

They charge you a penalty fee when you are not using the car, even when you are on vacation. Very problematic and rude customer service.

Good system, and nice App

Nothing has worked as it should. The in-car devices that are supposed to track driving don’t function properly, which triggers daily error messages and constant warnings about potential fee increases. Despite multiple attempts to get support, the issues were never resolved.

Customer service is extremely slow to respond, and when they finally do, there's no real intention to fix the problems. When I cancelled the insurance, it took ages to receive the return envelope for the device – but just a few days later, I was charged a penalty fee for allegedly not returning it in time.

Overall, this has been one of the most frustrating customer experiences I've ever had. I strongly advise others to stay away.

The worst insurance company in the world. They removed all the negative feedback. I saw the feedback last week and how many stars they had, only 2 stars and a lot of negative feedback. I have never seen such personal service and payment method as this worst company such like Paydrive". It could be they who gave the stars themselves. I don't think they will get 3 stars from the customer. I have never seen such a bad company in my life. I have so many TikTok friends and they will promote this worst company.

When canceling the insurance, you have to return their box for data sharing, which makes sense. But in my case, they said they would send an envelope to be used for the return, an envelope I never received; instead, I received an invoice for 1,595 SEK.

My impression of the company is that they come up with additional fees for a lot of stuff and would rather invoice you than talk to you. I'm staying away from them and recommend everyone else do the same.

I did get a fine for setting the device up late

No clear explanation of why and where I drove riskily, and charged me about 1000 SEK for the problem the algorithm detects, without further explanation.

Not sure if there is an easy way other than phone call to report incident and provide the required information for someone like me who can not speak Swedish while the employee at your end can't speak English.
Spent more than ten minutes, with the help of others, finally the counterpart understand what my plate number is.

Very good and cheap. I always drive safe and get free milage. Great product.

Worst customer service ever. Every time I went on vacation and had my car parked in the garage, they were sending me warnings on my “dangerous” driving style! Difficult to get hold of their customer service. Very irresponsible. Also when I had gathered points they refused to deduct that from my next bill. Not recommended at all.

Solution works just fine and customer support is good.

Very cheap. Around half the price of competitors for my kind of car.

This comes with some caveats - they record everything you do with a mandatory ODBC-box, that you aren't really allowed to remove (you can, but it will have some penalties etc.).

They classify your driving from Dangerous to Super Safe.

They aren't transparent with how they decide upon this classification or the impact one classification or another has on any insurance matter. I have read the fine print.

I have gone from Super Safe to Dangerous in a matter of a day, with no change in driving behavior. And back. Good luck getting a good respons from support on what triggers this. I suspect they have a bug that where I go down a parking a garage spiral, this triggers the change to Dangerous. It's the only thing that have differed for me when classification has changed from Super Safe to Dangerous.

Overall - cheap, quite good respons from customer service, other than the above.

Bed experience

Hello,
I've some issues with returning the car box device to Paydrive but after a follow-up call to Paydrive customer service (Dimitri) it is sorted.
Dimitri was patiently listened to my queries and went extra mile to check some stuff with other teams in Paydrive and helped me.
Thank you very much.