Paydrive AB Reviews 

At the time of signup , I thought that Paydrive was smart and that it would be cost efficient.

Initially the rates and premium were low and there was no notice period so I was excited to try this. I was driving in the city and so I ended up paying around 8-900 sek a month in comparison to 1500 sek from other companies.

At the time of sign up I had understood that this would probably cost more in summers because of long trips but less otherwise so I was mostly interested to see the yearly payment.

However , before summers they revised their rates and I had some long trips. And I ended up paying 2500 to 2700 sek for several month because of the long trips and higher rates.

After summers I wanted to try it more to see if the rates normal but it turned out to be expensive.

No you don’t pay by the Mil there is a fixed cost that will incur and that fixed cost increased from appx 700 to 900 sek.

For my car At the current rate if i drive 2000 mil I will pay 22k+ yearly , whereas from other companies I’m getting 18k.

When I cancelled my subscription I had to wait for 3 months which was against my original contract. I wanted to see the expiry date and I could not .

The customer service experience was really bad.

One day I kept calling and they kept cutting the call saying that we can’t take the call today.

There was no email to send any queries .

I called another day I still couldn’t get In touch.

I loved the driving journal because it helped me organize my trips.

But overall because of the price structure , price volatility and the risk that they might increase it again + not being able to reach them does not constitute a competitive offer and I had to switch.

Simple to use (once set up), great customer support and the system encourages safe driving, helps to reduce unnecessary driving and helps to cut harmful emissions.

As I only really drive short distances, this serves me well , also a plus you know exactly where your car is, through their app system. I am a happy customer.

Good concept. But customer service almost impossible to reach.
Lack of responsiveness and communication.
Still waiting after more than a week for an extension cable necessary to plug the box in my car.

The service is getting too expensive if I drive a lot.

Worst car insurance company..

When you signup, the fixed premium and per km premium is very cheap ..and then they revise contract every three month (and you aren't warned) ..

And if you are checking your revised contract regularly and happened to call them .. you will not reach support quickly .... If you could reach them .. .. they will indicate "your driving style"(to be checked in Telia Sense app) as the reason for this high increase in premium ..

Over the 12 month, they increased both of the above cost to almost 3 times.

Such companies shouldn't exist..

Very good service. And it makes me drive more safely.

Its impossible to call you, and you dont respond to emails. In fact, i have ended up my contract few months ago, and you still send me this survey! Strange

Support never responds to emails. Very bad support received and I have cancelled my insurance because of that!

bad campany
No one answer I send a lot of email and I call a lot of times.
After 3 months to can contact and already I contacted half and I saw it hell and my deal 600kr my invoice came 1700 and already I not use my car only one day of week and few hours.

I'm not one of your clients anymore and you continue to bother me.

Good service. Customer service hours during summer needs improvement.

Nice, company I love Paydrive

I was sold on the idea that I pay what I use, but their starting price is already 60% higher than other insurances like TryggHansa after three months; they also charge per km driven on top of that.

When the marketing person sold me the insurance, they told me I could cancel any time, and the starting price is small, so if I don't drive that much (which is the case for me), it will be cheaper than other insurances. It was not the case, it cost me double per month than other insurances, and they added a 3-month cancelation notice which defeated the purpose of what this insurance was standing for.

Avoid Paydrive at all cost. As many others, my driving style change from “super save” to “dangerous” without a real reason, my monthly cost doubled all of the sudden for the period June, July and August and at the same time Paydrive introduced a 3 months notice period for cancelling the contract. This is obviously not a coincidence but a clear strategy from the company. I tried to cancel the contract on the app but never got a confirmation. I finally managed to get a hold of someone from the customer service (this was not an easy task) and I got a confirmation of cancellation via SMS from a private mobile number. Also Paydrive started to have issues charging my credit card automatically. Once again I had to put a lot of time and efforts to get a hold of customer service in order to paid the bill and even though my credit card was charged with the fee, I still get emails reminding me to pay. A total scam and a completely messed up company.

This company is an absolute scam! They make you sign a contract with a much lower rate and then without any announcement or notification they sneak in an updated policy with far higher rates! And if at all you happen to find the new policy and call them to cancel they never pick up. My contract clearly says no binding or notice period yet they charged me for 3 months! Stay away from this company! Going to raise a legal compliant against them

Signed with Paydrive. The hardware that I received was defective. Was getting errors and coudln't connect. Resulted in not being able to use the car as the insurance isn't valid if it's not connected. Tried calling multiple times, all it said was the lines are busy and that I should try to call again on another work day. They are very difficult to reach and it takes them multiple days to reply to the sms support.

Resulted in cancelling the insurance before even trying it out properly.

The idea behind it is great, it's just extremely poorly executed. I urge everyone to stay away at all.

This company is not serious, they do not have ANY customer Service, It is now one week I am waiting for them to cancel my insurance since end of June and I have got no response and confirmation on my request.
They perhaps have only sales and nothing else! Do not get tricked by their good offerings since they would be a pain in the *** later when you need to contact them for any reason!

I´m a customer at Paydrive and lately I got a message they have important information about my current insurance and I should call them. When I called I realized it was a tricky marketing activity to sell their insurance for my second car.