We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
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Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
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I had a great experience by using payment assist. The process was quick and easy. No complicated form and approval was really quick. No waiting about and then trying to contact garage. Payment assist... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Pay assist was a great option for me as…
Pay assist was a great option for me as the bill was alot higher than I had budgeted for. This option was easy to set up and the payments were within my budget. Thank you for allowing me to use this option and getting my car back on the road and me indepent again. Would totally recommend this option for repairs that you didn't know were coming
September 15, 2026
Unprompted review
Reply from Payment Assist
Hi Keona,
Unexpected repair bills can be difficult to manage, especially when they turn out to be much higher than you had budgeted for.
We're delighted that Payment Assist helped make the cost manageable and, most importantly, meant you could get your car back on the road and regain your independence.
Thank you for recommending us and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Paul,
We're delighted you had such an excellent experience with Payment Assist.
Thank you for your kind words, we really appreciate them.
Best wishes,
Payment Assist
was made very simple and easy and 0% to.
September 12, 2026
Unprompted review
Reply from Payment Assist
Hi there,
Keeping things simple while giving customers the option to spread the cost interest-free is a big part of what Payment Assist is all about.
We're glad you found the whole process so straightforward.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Oladimeji,
We're delighted to hear you received great service from Payment Assist.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Gulzar,
Thank you for your positive feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
Fast
Fast, efficient and extremely easy to negotiate. The experience was extremely good and caused no problems or holdups along the way.
September 14, 2026
Unprompted review
Reply from Payment Assist
Hi Chris,
A smooth experience from start to finish is exactly what we want for our customers.
We're delighted you found Payment Assist fast, efficient and easy to use, with no problems or delays along the way.
Thank you for taking the time to share such positive feedback.
Best wishes,
Payment Assist
Was really helpful and polite and if I…
Was really helpful and polite and if I was to sure what something was or about they explained it perfect to me and I understood perfectly and I would use them again in the future.
September 15, 2026
Unprompted review
Reply from Payment Assist
Hi Tara,
We're delighted that our team took the time to explain everything clearly and made sure you were comfortable with the information provided.
Thank you for your kind words, and it's great to hear you'd use Payment Assist again in the future.
Best wishes,
Payment Assist
Excellent company
Excellent company 2nd time I have used them payment was easy everything was smooth with the minimum of time I highly recommend them
September 15, 2026
Unprompted review
Reply from Payment Assist
Hi Norman,
Choosing to use Payment Assist for a second time is fantastic feedback in itself.
We're pleased everything went smoothly and that making your payment was quick and easy with minimal fuss.
Thank you for your continued support and recommendation, we really appreciate it.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi James,
We're pleased you've found Payment Assist easy to use and, most importantly, a service you can rely on.
Thank you for taking the time to share your experience with us.
Best wishes,
Payment Assist
I’ve used Payment Assist several times…
I’ve used Payment Assist several times over the years for tyres, absolutely brilliant, easy to use and hassle free. Highly recommend if you can’t afford to buy tyres in one go.
September 15, 2026
Unprompted review
Reply from Payment Assist
Hi Richard,
Hearing from customers who have used Payment Assist several times over the years is always incredibly rewarding.
We're delighted the service has made replacing your tyres more manageable and that you've consistently found the process easy and hassle-free.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Thanks so much for the flexible payment…
Thanks so much for the flexible payment offer, wouldn’t have been able to have my windscreen fix if not for the offer. It was really quick and fast.
September 13, 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're really pleased the flexible payment option meant you could get your windscreen fixed and that everything was arranged so quickly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent service and no hassle so easy…
Excellent service and no hassle so easy to do
September 14, 2026
Unprompted review
Reply from Payment Assist
Hi Darren,
Hassle free and easy is exactly how we want the Payment Assist experience to be. We're delighted that everything went smoothly for you and that you received excellent service.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Very convenient and easy to apply
September 12, 2026
Unprompted review
Reply from Payment Assist
Hi Jo,
We're pleased you found Payment Assist convenient and the application process so easy to complete.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist is an Excellent company…
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are so friendly and helpful, if there where more ratings stars i would always give maximum, I just cant fault them.
Thankyou Payment Assist.
September 12, 2026
Unprompted review
Reply from Payment Assist
Hi David,
We're delighted that you've always received the help you needed and that our customer support team has been friendly and helpful whenever you've contacted us.
Thank you for your continued support and such kind words.
Best wishes,
Payment Assist
It was a relief though that I have been…
It was a relief though that I have been accepted to have this kind of payment facility for my car service. Thank you
September 12, 2026
Unprompted review
Reply from Payment Assist
Hi Cindy,
We're glad Payment Assist gave you some peace of mind when it came to covering the cost of your car service.
Having the option to spread the cost can make an essential bill much easier to manage when you need it.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Great options to help you pay for work…
Great options to help you pay for work on your car .
Fast to reply and have it sorted for you to get the car into the garage 😀
September 11, 2026
Unprompted review
Reply from Payment Assist
Hi Darran,
Getting your car into the garage and the work sorted without unnecessary delays can make a real difference.
We're pleased that Payment Assist gave you helpful options to manage the cost and that everything was arranged quickly for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Absolutely brilliant service so quick…
Absolutely brilliant service so quick and easy would highly recommend
September 11, 2026
Unprompted review
Reply from Payment Assist
Hi Adam,
We're delighted you found Payment Assist so quick and easy to use and that everything went smoothly for you.
Thank you for recommending us to others; we really appreciate it.
Best wishes,
Payment Assist
Very pleased with payment assist…
Very pleased with payment assist everything done quickly without any fuss
Financal help when needed to spread the cost of a unexpected bill
September 10, 2026
Unprompted review
Reply from Payment Assist
Hi there,
Unexpected bills can come at the worst possible time, so having the flexibility to spread the cost can make things much easier.
We're really pleased that Payment Assist was there when you needed some extra financial flexibility and that everything was arranged quickly and without any fuss.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
There were two anomalies in completing…
There were two anomalies in completing the form.
1) identifying my finances, I included a decimal point and the form would not accept that and caused complete confusion and required a 1/2 hour wait on a phone call to the help desk for such a simple issue.
2) Equally when asked to sign at the end, I went through all sorts of mechanisms of trying to record my signature by taking a photo and uploading that, only to find a few pages later that there is a mechanism to do ones own signature. Why couldn't this be identified at the point of invitation to sign?
With both these points it would have saved me a lot of time, a phone call and trouble, to have put simple instructions on the appropriate page.
September 10, 2026
Unprompted review
Reply from Payment Assist
Hi Jo,
Thank you for taking the time to share your feedback. We’re sorry to hear that you experienced difficulties during the application process and appreciate you highlighting these points.
We understand how frustrating it must have been to spend additional time resolving the issue with entering your financial information and to have difficulty finding the appropriate way to complete your signature. We’ll make sure your feedback is shared with the relevant team, as clearer guidance at these stages could help make the process more straightforward for customers in future.
We’re pleased that you were able to complete your application, and we appreciate your feedback as we continue to improve the customer journey.
Best wishes
Payment Assist
10 SECONDS to take it out of my bank
It's great! Until you need a refund! The garage I took my car to couldn't fix it for me so they requested a refund. It said it would be done in 3-5 working days. 5 working days later I had to phone to find out the status of my refund only to be told they hadn't received it. The person on the line said she would check and it had come in but they had been too busy to get to sorting it and blamed my bank for the delay. Now I have to wait at least another 10 working days for this to be sorted! It's annoying because of the fact that it takes about 10 SECONDS for them to take the money from my bank account but all this time for them to PUT IT BACK IN!
September 11, 2026
Unprompted review
Reply from Payment Assist
Hi Lynda,
Thank you for taking the time to leave your review. We’re sorry to hear about your experience and understand how frustrating it can be to wait for a refund.
We can confirm that your cancellation request was received and has been actioned today, with the refund now processed from our side. Once a refund has been processed by us, the time it takes for the funds to reach your account is determined by your bank and is outside of our control.
We appreciate your patience while the refund makes its way back to your account and apologise for the frustration this has caused.
Best wishes
Payment Assist
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