We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
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My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Straightforward
Straightforward, easy to use and navigate; and rapid.
September 21, 2026
Unprompted review
Reply from Payment Assist
Hi Mike,
We're pleased you found Payment Assist straightforward and easy to navigate, and that everything was completed quickly.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
I am absolutely buzzing with how…
I am absolutely buzzing with how incredible Payment Assist has been! They completely saved my skin when I was caught in a massive financial bind with my BMW X-Drive.
I had already budgeted and saved up for a costly transfer case replacement. However, while preparing the car, I discovered one damaged tyre. Because it's an X-Drive, you can't just replace one, I suddenly found out I had to buy four brand new tyres to protect the drivetrain. I was completely caught out and stressed about how I'd cover the extra cost alongside the transfer case repair.
Enter Payment Assist. Their application and approval process was incredibly simple, fast, and stress-free. Thanks to them, I got all four tyres sorted without breaking the bank, and they’ve even arranged for them to be fitted right at my home this Thursday afternoon so I don't have to miss extra work.
I cannot thank this company enough. Truly a lifesaver for motorists when unexpected costs hit. 10/10 stars!
September 20, 2026
Unprompted review
Reply from Payment Assist
Hi Dave,
Unexpected costs can quickly add up, especially when you've already budgeted for a major repair, so we're delighted that Payment Assist was there when you needed some extra flexibility.
It's fantastic to hear you found the application and approval process simple, quick and stress-free, allowing you to get all four tyres sorted without putting extra pressure on your finances.
Thank you for the incredible 10/10 feedback and for taking the time to share your experience.
Best wishes,
Payment Assist
Excellent service
Excellent service, ease of completing form very good
September 20, 2026
Unprompted review
Reply from Payment Assist
Hi Cliff,
We're delighted that you received excellent service and found the form so easy to complete.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Easier that I was expecting ( straight…
Easier that I was expecting ( straight forward hassle free )
September 19, 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're pleased you found Payment Assist straightforward and completely hassle-free to use.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Tina,
We're delighted you received such excellent service from Payment Assist.
Thank you for taking the time to leave us your feedback; we really appreciate it.
Best wishes,
Payment Assist
Easy and quick process
Easy and quick process. Amazing experience
September 19, 2026
Unprompted review
Reply from Payment Assist
Hi Olu,
We're delighted that everything was arranged quickly and that you found the whole Payment Assist process so easy from start to finish.
Thank you for describing your experience as amazing; we really appreciate the feedback.
Best wishes,
Payment Assist
I had a great experience by using…
I had a great experience by using payment assist. The process was quick and easy. No complicated form and approval was really quick. No waiting about and then trying to contact garage. Payment assist passed all the details to garage.
I have used payment assist many times and will continue to do so as service is excellent.
September 19, 2026
Unprompted review
Reply from Payment Assist
Hi Stephen,
Hearing from customers who come back to us time and time again is always incredibly rewarding.
We're delighted you've consistently found the process quick and easy, from the simple application and fast approval through to us passing the details directly to the garage.
Thank you for your continued support.
Best wishes,
Payment Assist
Great and easy to use
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Charlie,
We're glad you had a great experience with Payment Assist and found the service easy to use.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Payment assist is an excellent way
Payment assist is an excellent way, which helped my payment secure and safe.
September 19, 2026
Unprompted review
Reply from Payment Assist
Hi Rogelio,
Feeling confident that your payments are being handled safely and securely is incredibly important.
We're delighted that Payment Assist gave you that reassurance and that you've had such a positive experience with the service.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Set up was quick
Set up was quick. Straight forward easy
All in place in 25 minutes with payment made to garage
Great
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Stewart,
It's great to hear you found everything straightforward and easy from start to finish.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Great easy to use system and does a…
Great easy to use system and does a great job
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Andy,
We're delighted you found the Payment Assist system simple and easy to use, and that it worked so well for you.
Thank you for the great feedback and for taking the time to leave a review.
Best wishes,
Payment Assist
I have used pay assist several time's
I have used pay assist several time's. The application process is not complicated and once completed you get an instant decision. Highly recommend.
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Keith,
There's no better endorsement than coming back and using Payment Assist several times.
We're pleased you've consistently found the application straightforward, with a quick decision once everything is completed.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Really easy to navigate and use
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Christopher,
We're pleased you found the whole experience straightforward.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Quick, easy, smooth
Quick, smooth and easy service, very convenient helping to reduce stress when unexpected costs drop like an expensive car repair. Thank you very much!
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi there,
Unexpected repair bills can be stressful, so we're delighted that Payment Assist helped take some of that pressure away when you needed it.
It's great to hear you found the whole service quick, smooth and convenient.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Payment assist came my way just in…
Payment assist came my way just in time!! and the payment process was seamless👌🏽. Thank you😁
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Sophia,
It's fantastic to hear the payment process was seamless and everything worked smoothly for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I have used this company many times and…
I have used this company many times and I can't say how brilliant they are very easy to set up and would highly recommend them 5*
September 18, 2026
Unprompted review
Reply from Payment Assist
Hi Rosemarie,
Hearing from customers who return to Payment Assist time and time again is always incredibly rewarding.
We're delighted you've consistently found the service easy to set up and that you'd happily recommend us to others.
Thank you for your continued support and for the fantastic five-star feedback.
Best wishes,
Payment Assist
quick and easy
September 17, 2026
Unprompted review
Reply from Payment Assist
Hi Janette,
We're pleased you found Payment Assist quick and easy to use.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Used this company via National Tyres…
Used this company via National Tyres and so easy to do
September 16, 2026
Unprompted review
Reply from Payment Assist
Hi John,
Making it easy to spread the cost when you need work on your car is exactly what the service is there for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Found them a great company a minor…
Found them a great company a minor problem with date of payments but phoned up and they sorted out in a couple of minutes I'd recomm
end this company I will certainly being using them again
June 24, 2026
Unprompted review
Reply from Payment Assist
Hi Stephen,
We're pleased our team was able to sort out your payment date within just a couple of minutes.
Thank you for recommending Payment Assist, and we look forward to helping you again in the future.
Best wishes,
Payment Assist
Great way to pay for car repairs
Payment plan was easy to set up and very user friendly A great easy way to spread the cost of vehicle repairs
June 18, 2026
Unprompted review
Reply from Payment Assist
Hi there,
Being able to spread the cost of vehicle repairs can make an unexpected bill much easier to manage.
We're pleased you found the payment plan simple to set up and the whole process user-friendly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
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