We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
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Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very professional company
shopping with this company. The service was extremely professional, friendly, and customer-focused from start to finish. What I appreciated most was the patience and understanding shown throughout the process. I was given plenty of time to get my money together without ever feeling rushed or pressured into making a decision. This made the whole experience feel comfortable, relaxed, and stress-free.
The level of customer service was excellent, and it was clear that they genuinely valued my business and wanted to make sure I was happy with my purchase. Communication was great, and everything was handled in a professional and respectful manner.
I would definitely recommend this company to anyone looking for a reliable and professional service. I am very pleased with my experience and will certainly be shopping with you again in the future. Thank you for the fantastic customer service!
October 24, 2025
Unprompted review
Reply from Payment Assist
Hi there,
Thank you for such detailed and thoughtful feedback.
We're delighted you felt supported throughout the process and that everything was handled with patience, professionalism and without any pressure.
Providing clear communication and giving customers the time they need is really important to us, so it's wonderful to know this made your experience comfortable and stress-free.
Thank you for your recommendation, and we look forward to helping you again in the future.
Best wishes,
Payment Assist
Very disappointed with Payment Assist…
Very disappointed with Payment Assist and EMaC warranty service.
I took out an EMaC warranty in January 2024 and unfortunately had an issue with my Kia Niro. I followed the warranty process and was referred to a garage for diagnosis. I also paid £96 for the diagnostic investigation.
Despite following the process, EMaC ultimately refused to authorise the repairs. I was then referred to another transmission specialist, who advised that they would not strip down the gearbox or clutch because there was a risk that EMaC could refuse the claim, leaving me potentially responsible for a very expensive repair.
This has left me in a very frustrating position after paying for a warranty that I expected would provide assistance when a significant mechanical problem occurred.
Because of my experience, I have decided to cancel the warranty and my Direct Debit. I have also requested reimbursement of the £96 diagnostic cost, but this has been refused.
Overall, I feel the service has not provided the level of support or reassurance I expected from a vehicle warranty. I would strongly recommend that customers carefully check exactly what is and isn't covered before taking out this type of warranty.
Very disappointed with the experience and customer service.
September 24, 2026
Unprompted review
Reply from Payment Assist
Hi Mo
Thank you for taking the time to share your experience.
We are sorry to hear about the difficulties you have experienced with your vehicle and the EMaC warranty claim. We appreciate how frustrating this situation must have been.
However, we would like to clarify that the issues outlined in your review relate to the warranty product and claims process provided by EMaC, rather than the services provided by Payment Assist. Payment Assist has no involvement in the assessment, authorisation or rejection of EMaC warranty claims, nor do we have any control over the terms, coverage or decisions made by the warranty provider.
As such, the experience described in this review does not reflect the service you have received from Payment Assist. We would therefore kindly ask that you consider moving your review to the business where your feedback can be directed to the company responsible for the warranty and claims process.
Kind regards
Payment Assist.
Payment assist
I have just completed my final payment to payment assist for my car repair. This is a great way to spread your car repair bill and I wholeheartedly recommend it. It has served me well now for various repairs over the last few years
September 24, 2026
Unprompted review
Reply from Payment Assist
Hi Steve,
It's fantastic to hear that Payment Assist has served you well for several repairs over the years and helped make those costs easier to manage.
Thank you for your continued support and for recommending us to others.
Best wishes,
Payment Assist
Very quick and easy process that helps…
Very quick and easy process that helps with the shock of a big repair bill. The service from Protyre was first class.
September 23, 2026
Unprompted review
Reply from Payment Assist
Hi Dave,
A big repair bill can come as quite a shock, so we're pleased that Payment Assist helped make the cost easier to manage.
It's also great to hear you received first-class service from Protyre and found the whole process quick and easy.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Payment assist was easy to follow the…
Payment assist was easy to follow the process. I was not able to pay a large purchase but using this system i was able to spread the cost which was good. the online application took a matter of minute and was dealith quickly and no fuss. would use again and recommend it.
September 23, 2026
Unprompted review
Reply from Payment Assist
Hi John,
We're delighted that Payment Assist gave you the flexibility to make a larger purchase more manageable by spreading the cost.
It's great to hear the online application only took a few minutes and everything was dealt with quickly and without any fuss.
Thank you for recommending us, and we're pleased you'd use Payment Assist again.
Best wishes,
Payment Assist
Great way to help pay for unexpected…
Great way to help pay for unexpected bills , zero interest , been such a great help for me
September 24, 2026
Unprompted review
Reply from Payment Assist
Hi Susan,
Unexpected bills can put real pressure on your finances, so we're delighted that Payment Assist has helped make things more manageable for you.
We're pleased you've found the option to spread the cost at zero interest so helpful.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Ian,
We're pleased you found the service hassle-free and had such a positive experience with Payment Assist.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Personally used payment assist twice…
Personally used payment assist twice now and each time was via National Tyres/Halfords to buy new tyres.
Had a choice of options and offers 0% interest on certain options when filling out application form.
Of course if you choose longer repayment choice you’ll pay interest but it’s clearly shown.
First deposit is immediate and when due dates are close, within a week, you receive a text/email reminding of plan to have direct debit taken from your account.
I can only post what I have experienced and I can say overall I’m completely satisfied with Payment Assist and will use them again in near future.
September 23, 2026
Unprompted review
Reply from Payment Assist
Hi Gary,
It's great to hear you've chosen Payment Assist twice and have been completely satisfied with the service on both occasions.
We're pleased you've found the different payment options clearly explained and that the reminders ahead of your payments have been helpful too.
Thank you for sharing such detailed feedback.
Best wishes,
Payment Assist
Fantastic experience
Fantastic experience!
Staff signposted me to Payment Assist, in a helpful & non judgmental manner.
Completing the process was easy and fast outcome.
Highly recommended and certainly takes the stress out of a surprise garage bill.
Mega thanks!
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Victoria,
An unexpected garage bill can be stressful, so we're delighted that Payment Assist helped make the situation a little bit easier.
It's great to hear you were introduced to the service in such a helpful way and found the process quick and straightforward.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I have had two experiences through pay…
I have had two experiences through pay assist, and i have to say im very happy with their service the set up is fairly quick and easy and payment is done straight away, have had slight issues with finance, payment moved/plan set in place stress free a lil question why but still payments are made, ok i had a 40 minute wait to settle today but hey im settled, hopefully putting some good credit back on file.
September 23, 2026
Unprompted review
Reply from Payment Assist
Hi Sean,
Thank you for choosing Payment Assist again. We're glad you found the setup quick and easy, and that when you needed flexibility with your payments, our team could put a plan in place without added stress.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
easy to sign up for and no interest
easy to sign up for and no interest - lifesaver.
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Zohaer,
We're pleased you found Payment Assist so easy to set up and that being able to spread the cost interest-free made such a difference.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Couldn't have been more painless!
We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the difference by being able to pay the bill over a period of time. Would use again, and highly recommend.
September 3, 2026
Unprompted review
Reply from Payment Assist
Hi Helen,
We're delighted that Payment Assist made such a difference when you needed to replace your windscreen, allowing you to spread the cost rather than having to pay the full bill at once.
It's great to hear everything was hassle-free, with a quick approval and a payment plan that worked well for you.
Thank you for recommending us, and we're pleased you'd choose Payment Assist again.
Best wishes,
Payment Assist
Overall a great service for car customers
Payment Assist is a great way to pay for garage repairs as you can pay by instalments, so you can get great mechanical support for your vehicle for a reasonable monthly repayment plan.
September 21, 2026
Unprompted review
Reply from Payment Assist
Hi Mike,
Being able to get the repairs your vehicle needs without having to cover the full cost upfront can make a real difference.
We're pleased that Payment Assist gave you a manageable way to spread the cost through monthly repayments.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
The simplicity of the information …
The simplicity of the information required is excellent. It is a great way to afford the perfect service for your vehicle without additional charges. I say bravo to Payment Assist & a big thank you.
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Beverley,
We're pleased you found the process so simple and straightforward.
It's great to hear that Payment Assist gave you a convenient way to manage the cost of your vehicle service without additional charges.
Thank you for the fantastic feedback.
Best wishes,
Payment Assist
Super easy to do
Super easy to fill in and check out no complicated questions
Filled in approved and checked out in around 5 - 10 minutes will definitely do it again
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Sarah,
We're delighted you found the whole process so simple, with no complicated questions and everything completed and approved within just a few minutes.
It's great to hear you'd happily use Payment Assist again. Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
My experience with payment assistance…
My experience with payment assistance was great 👍🏽. Jahid one of the staff and the other kind lady ( sorry I forgot her name) were great. They explained everything in detail. They were clear and polite. They are really professional s. Thank you so much 🙏🏽 for your service.
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi there,
It's wonderful to hear you found the team polite, professional and helpful throughout your experience.
Thank you for your kind words; we'll be sure to pass them on.
Best wishes,
Payment Assist
Friendly and perfect customer care
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Chido,
Friendly and attentive customer care can make all the difference, so we're delighted you had such a positive experience with our team.
Thank you for your kind words and for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Mason,
We're delighted you received such excellent service and a fast response when you needed it.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
The best and easy way to use
The best and easy way to use. I like this system.
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Maninder,
Simple and easy to use is exactly the experience we want our customers to have, so we're delighted that Payment Assist worked so well for you.
Thank you for your positive feedback.
Best wishes,
Payment Assist
Sam the lady i talked to was very…
Sam the lady i talked to was very helpful and explicit and made it all very easy
September 22, 2026
Unprompted review
Reply from Payment Assist
Hi Pamela,
We're delighted to hear Sam was so helpful and took the time to explain everything clearly, making the whole process easy for you.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
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