We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
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My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy
Easy , quick and no fuss to arrange .
Very handy when times are hard , a great help , thankyou 😊
September 29, 2026
Unprompted review
Reply from Payment Assist
Hi Nick,
We're delighted you found everything quick, easy and hassle-free to arrange.
Having the option to spread the cost can be a great help when finances are stretched, so we're pleased that Payment Assist made things a little easier for you.
Thank you for your kind feedback.
Best wishes,
Payment Assist
My car went in for service and mot
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues of filling in application i got the loan and my car is now on the mend.
Thank you so much payment assist .
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Geoffrey,
Finding out your car needs a new subframe after a service and MOT can be an unexpected and costly surprise, so we're delighted Payment Assist was able to help.
It's great to hear the application was straightforward and that your car is now back on the road without the full repair bill having to be paid upfront.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Kennedy,
We're pleased you found the service quick and easy to use.
Thank you for your feedback; we really appreciate it.
Best wishes,
Payment Assist
Easy and convenient
Convenient, interest free, easy to set up, payment reminders, and ability to change payment date. My payments are complete and im very happy.
September 30, 2026
Unprompted review
Reply from Payment Assist
Hi Elieen,
We're delighted you've now completed your payments and had such a positive experience with Payment Assist.
It's great to hear you found the service convenient and easy to set up, with the payment reminders and flexibility to change your payment date proving helpful along the way.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Really good service very quick and…
Really good service very quick and hassle free would definitely recommend
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Aysha,
Quick and hassle-free is exactly the kind of experience we want our customers to have, so we're delighted that the service worked so well for you.
Thank you for recommending Payment Assist and for taking the time to leave a review.
Best wishes,
Payment Assist
Easy of service and quick
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Nelson,
We're pleased you found the service quick and easy from start to finish.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Van repairs
I answered a few questions and found the process fairly easy and I was financed for van repairs
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Carl,
We're pleased you found the process easy to complete and that Payment Assist helped you get the repairs your van needed.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Best service
Very convenient, we need such services in this straining economy. Someone-times we need urgent services and payment plans are very helpful.
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi there,
Having the option to spread the cost can be a real help when an urgent expense comes along unexpectedly.
We're pleased you found Payment Assist convenient and that the payment plan made things more manageable for you.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
I've used payment assist a few times.
I've used payment assist a few times.
The service is great and straight forward.
If you've got cost that's a bit much in one go but repairs needing then this is the best way to go.
Your payments are made more affordable over a few months payments which is great.
Highly recommend great service to use.
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Jermaine,
It's great to hear you've used Payment Assist a few times and have consistently found the service straightforward and helpful.
Spreading the cost over manageable payments can make essential repairs much easier to deal with when paying everything at once isn't ideal.
Thank you for your continued support and for recommending us.
Best wishes,
Payment Assist
Very helpful
Very helpful way to spread the costs of a vehicle repair when things come unexpectedly 🙈. Very easy to use and straight forward
September 27, 2026
Unprompted review
Reply from Payment Assist
Hi Danny,
Unexpected vehicle repairs can come at the worst possible time, so we're pleased that Payment Assist helped make the cost easier to manage.
It's great to hear you found the process simple and straightforward.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Joseph,
We're pleased you had a positive experience and received such a quick response from Payment Assist.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Facing a huge bill
Facing a huge bill for servicing a car these days is fairly daunting and if it wasn't for Payment Assist I wouldn't have been able to keep my car on the road, quick and painless application.
A godsend thank you.🙏🏼
June 15, 2026
Unprompted review
Reply from Payment Assist
Hi Daniel,
Being able to keep your car on the road when faced with a large service bill can make all the difference, so we're delighted that Payment Assist was there when you needed it.
It's great to hear the application was quick and helped take some of the pressure off.
Thank you for such kind feedback.
Best wishes,
Payment Assist
Very disappointed
Very disappointed with how Payment Assist handled my complaint regarding Hippo Motor Group and a ceramic coating I paid for.
I disputed whether the ceramic coating included in my vehicle package had actually been applied by Hippo.
Payment Assist’s own final response confirms that they asked Hippo for further evidence, including application records, preparation records, photographs and technician details. Hippo apparently confirmed that no further evidence was available beyond the digital certificate.
Despite this, Payment Assist decided that the certificate and Hippo’s confirmation were sufficient to accept that the coating had been applied.
I provided photographic evidence showing a clear difference in the coating/finish across the vehicle. There is also important context that Payment Assist acknowledge they considered: two panels on one side of the vehicle had been damaged, subsequently resprayed and then ceramic coated. This gives me a clear real-world comparison of the vehicle after ceramic coating.
My issue is not that I expect Payment Assist to automatically take the customer’s side. I expect them to properly assess the evidence from both parties.
What is particularly frustrating is that Hippo apparently cannot provide application records, preparation records, photographs or even technician details to demonstrate that the original dealership-applied coating was actually carried out. Yet Payment Assist accepted the merchant’s confirmation and certificate as sufficient.
Payment Assist then stated that I had not provided evidence demonstrating that the coating was not applied.
That feels like an extremely difficult standard for a customer to meet when the question is whether a service was actually carried out by the dealership in the first place.
I have supplied photographic evidence and explained the circumstances. Payment Assist’s own final response confirms that Hippo could not provide further evidence beyond its certificate.
I am extremely disappointed with how this complaint was handled and feel that the evidence I provided was not given the same weight as the merchant’s assertion.
This is based on my own experience and the contents of Payment Assist’s final response dated 17 September 2026.
September 17, 2026
Unprompted review
Reply from Payment Assist
Hi Mark,
Thank you for sharing your concerns. We’re sorry that you remain dissatisfied with the outcome of your complaint.
Your concerns were fully investigated and considered as part of our complaints process, and a final response was issued on 17 September 2026 setting out our findings and conclusion.
As outlined in our final response, if you remain dissatisfied with the outcome, you may have the right to refer your complaint to the Financial Ombudsman Service, subject to their eligibility and time limits.
Best wishes
Payment Assist
Reply from Payment Assist
Hi Allan,
We're pleased you found everything simple and most importantly, that Payment Assist was able to help when you needed it.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Philip,
Excellent and easy is exactly what we like to hear!
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Straight forward service very helpful…
Straight forward service very helpful too
September 26, 2026
Unprompted review
Reply from Payment Assist
Hi George,
We're pleased you found our service straightforward, and the team were helpful throughout the process.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Always used this service
Always used this service, no hassle easy payments, affordable, quick and easy
September 17, 2026
Unprompted review
Reply from Payment Assist
Hi John,
It's fantastic to hear you've continued to choose Payment Assist and have consistently found the service quick, easy and hassle-free.
Thank you for your continued support and for taking the time to leave a review.
Best wishes,
Payment Assist
Great!!!!
Great!!!!!
Love the email reminders, much appreciate the entire service which keeps me and my family on the road, thank you
September 26, 2026
Unprompted review
Reply from Payment Assist
Hi Amanda,
Keeping you and your family on the road is what matters most, so we're delighted that Payment Assist has been such a help.
Thank you for the fantastic feedback and for appreciating the service.
Best wishes,
Payment Assist
Excellent service and easy to navigate…
Excellent service and easy to navigate around
September 24, 2026
Unprompted review
Reply from Payment Assist
Hi Jason,
We're delighted you received excellent service and found everything easy to navigate.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
I found the assistant very helpful and…
I found the assistant very helpful and the process wasn't stressful. It was quick and straight forward.
September 24, 2026
Unprompted review
Reply from Payment Assist
Hi Ndubuisi,
We're delighted you found our team helpful and that the whole process was quick, straightforward and stress-free.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
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