We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
Company replied
Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent experience with their…
Excellent experience with their service. Quick and easy.
October 3, 2026
Unprompted review
Reply from Payment Assist
Hi Zubair,
We're delighted you had such an excellent experience and found the service quick and easy from start to finish.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Very friendly and helpful staff when…
Very friendly and helpful staff when completing the various forms. Easy with guidance and pleased with the outcome.
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi David,
We're delighted that our team was friendly and helpful, providing the guidance you needed to make completing the forms straightforward.
It's great to hear you were pleased with the outcome and had such a positive experience.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
0% interest generated great interest
I was going to pay cash which would have left me short over the next month so when offered 0% over 4 months why not, only do this if you can afford the subsequent payments,it doesn’t remove the payment it delays it,the process was extremely easy and stress free and enabled me to get a very good offer, a useful tool but please remember you have to pay the money back
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi John,
We're pleased the interest-free payment option gave you some extra breathing room and allowed you to take advantage of a good offer.
It's great to hear you found the whole process easy and stress-free. Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Very easy does it all for you a check…
Very easy does it all for you a check out without filling in loads of forms just basic info. Do a quick soft check nothing invasive or damaging on your credit score. You can still get this if your just building your credit score, so helpful at spreading the cost on car parts and repairs.
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi Caroline,
We're pleased you found the checkout process so simple, with only a few basic details needed to get everything arranged.
It's great to hear that Payment Assist has given you a helpful way to spread the cost of car parts and repairs without a lengthy application process.
Thank you for taking the time to share such detailed feedback.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Alan,
Superb service is exactly the feedback we love to receive!
Thank you for your kind words and for taking the time to leave a review.
Best wishes,
Payment Assist
All excellent just when I needed it
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi Andrew,
We're delighted that Payment Assist was there just when you needed it and that you had such an excellent experience.
Thank you for taking the time to leave your feedback.
Best wishes,
Payment Assist
Absolute easy and quick application,I…
Absolute easy and quick application,I was done in no time and payment went directly to the vendor…thank u
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi Fahd,
We're delighted that the application was so quick and easy, with everything completed in no time and the payment sent directly to the vendor.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Everything went through without any…
Everything went through without any issues. Very quick & easy to navigate.
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi there,
We're pleased that everything went through smoothly and without any issues, and that you found the process quick and easy to navigate.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Outstanding company
Outstanding company. Very useful when an emergency arises on you're car. Very thorough and don't judge you whatever you're circumstances. Will help if they can and they have ALWAYS ASSISTED ME
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi Liz,
Knowing you've been able to rely on Payment Assist whenever an unexpected car expense has come along means a great deal to us.
We're especially pleased you've always felt supported and treated with understanding, whatever your circumstances.
Thank you for your continued trust and for such fantastic feedback.
Best wishes,
Payment Assist
Outstanding! So easy to use.
Outstanding! Such a quick, streamlined service. I was even able to complete it all on my phone, without any difficulty, whilst walking back from my lunch break.
Will definitely use again.
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi Johnny,
We're delighted you found the whole process so quick and streamlined, especially being able to complete everything easily from your phone while on the go.
Thank you for the outstanding feedback, and we're pleased you'd choose Payment Assist again.
Best wishes,
Payment Assist
pay assist is a great help to low paid…
pay assist is a great help to low paid workers like me so it's a great service Thank-you
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi Gary,
We're really pleased that Payment Assist has helped make things more manageable for you and provided some extra flexibility when you've needed it.
Thank you for your kind words about the service and for taking the time to leave a review.
Best wishes,
Payment Assist
Takes the stress out of an unexpected…
Takes the stress out of an unexpected cost. Easy to set up, friendly team and no messing around. Wouldn't hesitate to use again.
October 2, 2026
Unprompted review
Reply from Payment Assist
Hi,
We’re really pleased to hear Payment Assist helped take some of the stress out of an unexpected cost.
Making the process quick, straightforward and supported by a friendly team is exactly the experience we want to provide.
It’s great to know you’d be happy to use us again. Thanks for sharing your feedback.
Best wishes,
Payment Assist
Their IT is shambolic
Worked ok until my card expired and needed updating to the new one.
They sent mails from a no reply address (all their mail do this, not helpful) with a link to (supposedly) fix it.
ERROR 404 Every time.
Sent mails to their ''Contact us..'' Nothing.
Wasted lots of time finding a work around.
Turns out this was my last payment so never have to deal with this outfit again.
September 28, 2026
Unprompted review
Reply from Payment Assist
Hi Simon,
Thank you for taking the time to leave your feedback. We’re sorry to hear you experienced issues when trying to update your card details.
For security reasons, the links we send to update card details are only valid for 24 hours. If a link is accessed after this period, it will no longer work and may display an error. We did resend the link on multiple occasions to assist with updating your details.
As confirmed in our most recent email, your plan is now complete and no further payments are due.
We’re sorry for the frustration this caused and appreciate your feedback.
Best wishes
Payment Assist
Reply from Payment Assist
Hi Kandiah,
It’s lovely to hear you received friendly service from our team. Providing helpful, approachable support is something we’re very proud of.
We really appreciate you taking the time to leave a review.
Best wishes,
Payment Assist
My experience with payment assist
My experience with payment assist, has been very good, everything went through very quickly. It only took 24 hours if that.
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi Kathleen,
It’s great to hear you had such a positive experience and that everything was arranged so quickly. We’re proud to make the process as smooth and straightforward as possible, especially when customers need support without unnecessary delays.
Many thanks for sharing your feedback.
Best wishes,
Payment Assist
The process was absolutely fine but at…
The process was absolutely fine but at the end the order wasn't processed so no service or MOT booking made and I'm just left with a credit agreement where I'm paying for nothing. I haven't got the time to chase it up so will hope it remedies itself.
September 30, 2026
Unprompted review
Reply from Payment Assist
Hi JMC,
Thank you for taking the time to leave a review.
We have requested some further information from you so we can locate your account and establish whether there is an agreement with Payment Assist.
If an agreement is in place but the merchant did not complete the work, we would need confirmation from the merchant that the booking/order has been cancelled before we can take the appropriate action.
Best wishes
The Payment Assist Team
I needed 4 new tyres for my car and…
I needed 4 new tyres for my car and payment assist are amazing, approval straight away, 12 monthly payments, great interest rate, what's not to like
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi Alex,
We’re delighted to hear Payment Assist helped make the cost of four new tyres more manageable and that your approval came through so quickly.
Giving customers a simple way to spread larger motoring costs over affordable monthly payments is exactly what we’re here for.
We really appreciate you sharing your experience.
Best wishes,
Payment Assist
Easy to apply for
Easy to apply for, we had to pay out money we had not budgeted for, this help us spread the payments.
June 29, 2026
Unprompted review
Reply from Payment Assist
Hi Mr Cuff,
We’re pleased Payment Assist was able to help when an unexpected cost came along.
Spreading unplanned expenses into manageable payments can make a real difference, and we’re proud to make the application process as simple and straightforward as possible.
Thanks for taking the time to share your experience.
Best wishes,
Payment Assist
I needed new tyres and after going…
I needed new tyres and after going online I was offered payment assist.
This gave the options of payment plans
To which was a very good deal for me as a pensioner to pay over time at no extra cost excellent service and easy to do .
September 30, 2026
Unprompted review
Reply from Payment Assist
Hi Paul,
Being able to spread the cost of new tyres over time can make a big difference, so we're delighted that the payment plan suited your circumstances and came at no extra cost.
It's also great to hear you found everything easy to arrange and received excellent service.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
This is one of the best organisations I…
This is one of the best organisations I have worked with. I have used them many times over the years and they do indeed assist. I’m sure I will work with them again and I thank them for their services.
October 1, 2026
Unprompted review
Reply from Payment Assist
Hi Penelope,
We're delighted that Payment Assist has been there to help on many occasions and that you've consistently had such a positive experience.
Thank you for your kind words, and we look forward to being there for you again whenever you need us.
Best wishes,
Payment Assist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.