Paymentwall Reviews 263

You've done excellent work. Great support and service. For one week i was barely able to get an email from warmane, but you paid me so much attention with a good attitude in it. I'm really satisfied, even tho I don't understand what the problem was, or why my donation failed. But don't worry. I'm here to say thanks. You paid me much more attention than warmane.

Thank you very much, I'm very satisfied with your service. Your team tried to help me in every way and were always attentive. Now I will just wait for the amount to reversed in the account. Thanks again

Thank you very much for your quick and effective help. I have my rubies. I am impressed with such quick and efficient help, especially since it happens late in the evening on the weekend.

I have successfully got your refund of 340.00 CNY on my card. Thank you customer service team very well for your great effort and ownership. As the saying "Actions speak louder than words", your actions let me experience the idea of "Customer First". To be honest, I have never heard of Paymentwall before but now I have a clear idea that Paymentwall is the best payment team in the global. Wish you and Paymentwall continuous success in the future.

First time I used this today and hit the need for verification. The verification team replied promptly and clearly, also patiently answering my questions, and it was a good support experience. Used this with Citi/Mastercard and the previous transaction was refunded within a few hours. For the verification process, it only took a few emails back and forth. Then, I was able to repurchase my order soon after. Give the verification team a raise!

Great support - very friendly- Top Service 👍👌

Too difficult to get things sorted, there needs to be a better way.

I had an issue with Elyon online. Unfortunately, there was glitch in the system and my purchase double charged. Kakao games prompted me to contact my bank. I did and i filed double charge. My account from kakao got flagged for fraud and have to deal with paymentwall. They told me to email said company. paymentwall told me that there are 2 things i can do: cancel the dispute or wait for the dispute to finish. I decided to cancel the dispute. I asked paymentwall what to do next. They provided me with very minimal assistance and very vague statement such as "we need proof of the cancellation" but not necessarily provide you with proper info. I have provided letters signed by paypal and my credit card company that the dispute was cancelled. Paymentwall keep prompting me to cancel the dispute and ignoring everything i sent them. I have called my CC and paypal 4 times verifying with proper documentation sent to them. Paymentwall cannot even verify if the dispute is cancelled with paypal or my CC. They will just keep spinning you over and over again. btw, this event happened a month ago and still ongoing without progress. Now, 2 of my friends are having issues with paymentwall

Withdrawing from a balance without the product. The support is very bad. I do not advise dealing with these liars

bugged & annoying fraud detection (i can rely on my credit card provider btw); terrible and slow support. Worst experience ever.

Highly unsatisfied! Feel upset! Account creation and approve took more than two months with numerous paperwork demands and multiple delays from Support's responses for days.
After all, a Project which was finally tuned to live was banned without any clear explanations while it even did not start to work.
Shame, gays!

The customer support is very poor. After a lot of back and forth and a full application and integration with extremely long wait - my account was rejected. Could have save everyone time to know what is accepted to not accepted at the early stage.
Not trustable company.

I do not recommend them. The validation process is very long, they take time to respond, they request a lot of personal information. After a long wait they tell me that the project is not valid and they ban my account completely. After that I requested that they delete my account from paymentwall, but they flatly refused. They banned my account and kept all my personal information. That should be a crime. Do not trust this platform. Nobody knows what they do with users' personal information.

i make a purchase at U4GM using paymentwall, order went through but U4GM said they dont received any order.....i contact paymentwall support via email told them about the problem. they reply to me and settle my problem, well not instantly..but still is acceptable because they keeping me updates about my case...and the issue settle after one day.
tyvm..

had an issue in BDO
Paymentwall charged me but never sent the payment to BDO, BDO told me its paymentwall issue and didn't do anything to assist me,
after waiting 22hrs after being charged all i got told was
"Greetings Adventurer,

My name is GM Muraka and I will happily be of your assistance today!

Our GM team at Pearl Abyss is always happy to provide you with an excellent customer service within our community.

I can see that you are contacting us today, as you purchased Acoins that did not arrive. We know how important your payment inquiries are so we are happy to help wherever we can!

I have looked into this for you and can see that your purchase was still pending on our system. Unfortunately, as that is the case, you will need to reach out to PaymentWall directly for a refund, as we can't issue it on our side.

Please be so kind and send a new email to support at terminal3.com in which you describe your issue and possibly attach your receipt alongside it so that PaymentWall can help you directly.

We established this partnership with PaymentWall to improve our overall level of service that we can provide to you and help to simplify your payment process.

Thank you for your understanding and should you have any in-game problems, I'll be more than happy to help you with this.

Kind regards,
GM Muraka
The Black Desert Support Team"

still havent heard anything from Paymentwall, like always, im letting paypal deal with the issue as Paymentwall are known for not assisting in anything when it comes to issue within the system they use.

This review is under no circumstance an exaggeration. I never, ever encountered such a bad payment provider. Don't get me wrong, they are great at taking money from your customers, but that's it. You won't get paid, at least not when you expect to. It took months, MONTHS to setup my officially world-wide recognised project. Once I started taking payments, MONTHS passed and I never received them. Excuses after excuses, like "your bank was not verified", "we need to verify some documents", and so on. Even though everything PASSED THEIR CHECKS, it's been months and I haven't received anything. I intentionally disabled mobile payments (because from a payment of 10 EUR they shown me 2) and other bonanzas so they cannot tell me it takes "30-90" days to process, thus I was taking only credit/debit card payments which takes 3-5 days maximum to clear. Still, nothing received. Now I am struggling to get my funds paid out to my PayPal (which should take literally 2 minutes). Interestingly a payment of almost 200$ made yesterday which is beyond their "100$ threshold" is scheduled to be sent out in OCTOBER. Not to mention the fee was 24$ for the transaction.
Absolutely unacceptable, I hope I get my money.
Avoid if you know what's good for you.

dont trust this site at all, i paid for WEN TV and Android Tv box app 10 days ago and these guys keep promising that a third party will set this up, but it never happens, i dont know if its all a scam?? i am an old guy and i feel very let down with it all, please dont trust them

Definitely scam . Do not ever try this site

Terrible support.. been trying to get the project online for more than a month.
Useless waste of time.