Paymentwall Reviews 263

Fraud system.
terrible, beyond terribe. I do not know where to start to explain! scamming their own customers, refusing to answer your support requests! yes correct! they do not answer. they only answer to some questions they want and it feels safe to answer.
*Please read this part twice*:
YOU have NO control over your account!! YOU can NOT DELETE your account!
there is a rule on any platform/website which USERS have full control to stop their connections to their host!
but, you have account in paymentwall? bank ATM card? they will charge you with products and services you do not want and you can not stop it:)

Now how about this:
I made a "TEST" purchase with paymentwall on my store. I repeat. ( I made a TESTTTTT purchase) on my store and it went through!
Guess where? order submitted but money never reflected on my account balance!!!!!!!
I just refund and reversed it through my Bank.
That is GOD damn ridiculous!!!!

Please, do not fall for their fake positive reviews (although there are some, but all are fake! and made by themselves)

PLEASE, run away from this fraud & scam system.

THE MOST TERRIBLE system I have ever seen!!! PLEASE READ before considering this company as your payment gateway!!

I can clearly imagine that bunch of unprofessional useless baby boomers sitting and drinking morning coffee and IGNORING ALL customer's errands!!!!

WE WERE about to launch our store in a specific date!
AND I PLEASED THESE PEOPLE TO RUN my documents and activate my account.
IT IS THE THIRD WEEK PAST OF MY EXPIRED DEADLINE and they DO NOT ANSWER!!!
They answer once in a week!
Anyway, I activate the gate on my ecommerce and guess what happened!!!????

ON A TEST MODE TRANSACTION WENT THROUGH AND NEVER SHOWED UP ON MY DASHBOARD!!!!
Imagine MONEY in their account and showing you nothing happened!!!

I refund, cancelled and reversed the transaction but I'm telling you....
NEVER, NEVER EVER TRUST THIS HORRIBLE BRAND!!!!
DO NOT FALL IN THEIR LIES SUCH AS WHO ARE THEIR CUSTOMERS!!!!

Just go for other companies!

UPDATE*:
NEVER OPEN ANY ACCOUNT THERE!
ACCOUNT DELETION is not under YOUR CONTROL!!!!
MEANING: You have no control on charges on your account!
They will charge you as much as they want, and all you can do is sit and watch your money is going away!

JUST DO NOT SUBMIT ANYTHING on their website!!!

Terrible all around to deal with and very unfriendly with responses that do not resolve anything

Extremely safe, secure and trusted.
The communication, disputes and support is outstanding.

I had a transaction issue and the kind of support received was very nice

In the world of current digital consumption ANY online marketplace should be doing all they can to make their customers shopping experience as smooth as possible, from a customer finding a product to the final order fulfillment/delivery. As such every time a customer has to stop or jump through any additional steps to purchase anything is a point of time where a customer may decide "I don't actually need this" or "This is too much work"

This is where, and why, Paymentwall (And their subsidiary Terminal 3) is a terrible platform for a payment processing service. To block customers and then ask for personal identification documents before the payment can proceed is basically asking for said customers to take their business elsewhere, which only hurts the companies that try and use this service.

Worse still it does this on-top of already used and trusted secure payment services like Paypal and major bank that already do 2 step verification to confirm that the customer is the one making the purchase.

My experience was running into this was when I was attempting to purchase in-game currency for an online game (Black Desert Online), of which the game's cashflow RELIES on the purchase of in-game currency. Thus I am curious how much money Pearl Abyss' has lost due after starting to use this service.

I try to open professionnal account since two month. I never never saw a company to prevent to received money from their customer. They asking for million of document. I lost a lot of money. I so desappointed. If you can don’t choose this company.

They required a lot of documents to register as a merchant. Not only id but unnecessary stuff like report from the bank, an example of electricity bill, etc. Also, they required to sign a tax document and make test integration in the site. It took almost 2 weeks for us to slowly fulfill their requirements. After that, we received a month of silence. They responded only once with a template message on my question about progress.
As I see according to other comments they just collect people's documents and use them for who knows what way.

Paymentwall costumer service are very helpful
Thank you for your perfect support,they offering amazing costumer service and they solve any problems if found with fast replying
and i'll deal with you more and more to grow my business.
Thank you

They want a copy of my ID for a $10 payment! I didn't even know this company until I had to use it for a small payment. I find it suspicious that they want to collect such data from everyone. High risk of identity theft.

A vendor that used Payment Wall did not fulfill its promises. Payment Wall responded quickly and friendly and contacted the company of which I bought a service. Payment Wall came up with a satisfying solution. I can recommend this payment provider as a satisfied customer.

Indian tech support scammers

Great support from the Verification Team! They helped me a lot and I got what I wanted.

I had a problem with doing online payments for a few days and finally find their email address as no one seemed to be able to help. Within a short while i got a reply from paymentwall and they kept replying to every email until my problem were solved within hours. They were patient and friendly and assisted me to finally be able do do a payment. Thanks guys you are amazing!!!!!!

Customer Service got back to me within a few hours really helpful and resolved my issue. keep up the good job I guess ^-^

Great experience with paymentwall, the costumer support are reliable and really did their job and their costuemr support is great as well. Looking forward on using their service in the future

after my card was declined due to suspected fraudulent activity, they were quick to assist me with the verification process and i was able to make my payment within the day! Thank you :)

Great service, got my refund back within a weeks time.

Good company, using it for months now. The only two bad things about it are
1) the big commission
2) the delay for payout

but the service it self and customer service are very good.

After I applied for a refund, the refund did not arrive. Moreover, I was blocked from purchase because fraudulent action. I have communicated with the customer service for many times and sent the required documents to them in DIFFERENT WAYS for MANY TIMES. But they just simply pretend that they can't open the documents and unblock me. I'm really fed up with these scammers and have now decided to tell my experience.