I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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It was easy to do order my glasses no…
It was easy to do order my glasses no problems at all this is my second time ordering glasses..
March 13, 2026
Reply from Payne Glasses LLC
A second order just as easy as the first — that’s what matters.
Don't go anywhere else!!!
The selection of frames is impressive. This was my second time ordering glasses from Payne. I am very pleased with the quality of the glasses and the prescription was perfect. I will be using them again.
March 4, 2026
Reply from Payne Glasses LLC
Coming back for a second pair and everything just working as it should — that says it all. We’re proud to be your go-to.
Buying from Payne again!!!
This must be the 10th or 11th pair of glasses I’ve ordered from paying. I love the style that cost the quality and every time I wear my glasses I get compliments. Do you need a commission salesperson in Michigan? Laugh out loud
March 12, 2026
Reply from Payne Glasses LLC
10 or 11 pairs in and still getting compliments — that says everything. We might have to take you up on that Michigan sales rep offer 😉
Justin is a gem
Justin is a gem! He helped me decide on my frames with a great comparison of both. He walked me through the order process and gave me insight on which lenses, etc. would be best. I’m excited to receive them! Ty Justin
March 12, 2026
Reply from Payne Glasses LLC
Being guided through the choices and getting real insight on what works best — that’s exactly the support we aim for. We’ll be sure Justin sees this.
The ease of it and the fact that it is…
The ease of it and the fact that it is in the united states!!
March 12, 2026
Reply from Payne Glasses LLC
Easy from start to finish, with a U.S.-based team behind it — that’s what matters.
Trying something new!!!
I saw your add on fb and you had some really nice frames. I just got new glasses but I don't love them. So, I decided to give you guys a try. Your system is use friendly. I can't wait to see my new glasses. 2 pairs.
March 12, 2026
Reply from Payne Glasses LLC
Taking the leap to try something new and finding it easy from the start — that’s exactly how it should feel. Hope the new pairs are everything you’re looking for.
Excellent quality and service!!!
March 8, 2026
Reply from Payne Glasses LLC
When quality and service both show up — that’s what matters.
Reply from Payne Glasses LLC
Quick, easy, and affordable — all working the way it should.
Trouble staying signed in
Trouble staying signed in. Keeps making me sign back in and then won’t accept my sign in causing me to do the forgot password several times. UGH!
March 9, 2026
Reply from Payne Glasses LLC
That’s frustrating — especially having to reset multiple times. Glad your order still went through, but we know that’s not how it should feel. If it happens again, we’ll make sure it’s handled quickly.
Wonderful experience in every way.
Jacob answered my telephone call and he was amazing. Since I have never had bifocals before his help was invaluable. He was patient, encouraging, professional, and helpful. He is a shining example of what customer service should be. I have had Payne glasses before and really liked them, especially the prices. This time was no different and Jacob made this experience no stress and successful. Just can't wait to get my new glasses. Thank you for all your help.
March 10, 2026
Reply from Payne Glasses LLC
Getting the right guidance for something new and having it all come together smoothly — that’s what great service looks like. We’ll make sure Jacob sees this.
Reply from Payne Glasses LLC
Easy ordering with lenses that land right — that’s the goal.
The ordering process was easy
The ordering process was easy. My glasses arrived sooner than expected. The glasses looked exactly like I expected. Good quality.
February 22, 2026
Reply from Payne Glasses LLC
Easy to order, arrived sooner than expected, and exactly as pictured — everything lined up.
2 boys and me
Have two boys under ten in glasses, we go through a lot of them. Payne Glasses is great with free frames and points to help me keep glasses on my boys. And I’m still able to get great designs for myself.
March 7, 2026
Reply from Payne Glasses LLC
Keeping up with growing kids while still finding styles you love — that’s exactly what this should make possible. We’re proud to be your go-to.
JUUUUUUST RIGHT ✅️
So many frame options, ease of inputting prescription, an enjoyable experience with picking out a pair that's JUUUUST RIGHT ✅️ for me. I've ordered from payne glasses many times and love every single pair!!! I've even referred my brother and he's an avid fan as well
March 8, 2026
Reply from Payne Glasses LLC
Finding that “just right” pair with plenty of choice and an easy process — that’s exactly where this should land. And bringing your brother along says everything.
Great quality for the price
March 6, 2026
Reply from Payne Glasses LLC
Quality and pricing that line up — simple as that.
I put in my old address and forgot to…
I put in my old address and forgot to change it to my new one and your customer service people were more than awesome getting it changed for me. I really really appreciate it. Thank you so much. And I can’t wait to get my new glasses. I ordered a lot of glasses from here and I love them.
March 6, 2026
Reply from Payne Glasses LLC
Catching it and getting everything back on track quickly — that’s what good support looks like. Great to have you back.
Far Exceeded My Expectations
I'm a new everyday glasses wearer and I previously tried to order my prescription glasses from another well-adverstised and popular online retailer. I was very disappointed when, after waiting weeks for them to arrive, the glasses didn't fit and were very uncomfortable. They cost me over $300. Obviously, I sent them back. So, I was a little hesitant to give Payne Glases LLC a try after that first awful experience, but Payne Glasses FAR EXCEEDED my expectations! The prescription glasses I ordered were right around $100. They arrived at my door FIVE DAYS LATER! The fit was perfect and the progressive lenses were better aligned than the more expensive glasses I started with from my eye doctor! Obviously, I'll be ordering more glasses from Payne Glasses!
March 7, 2026
Unprompted review
Reply from Payne Glasses LLC
After a disappointing start elsewhere, having everything come together — fit, timing, and lens performance — that’s the difference. We’re proud to be your go-to.
Payne is Amazing
I recently bought a pair of single vision sun glasses and a pair of Progressives for everyday from Payne. Both are perfect! A local shop got my progressives wrong yet Payne got them right using my measurements. I will never use another service. I tried Zenni; they were ok but Payne is the clear choice for me. Also, the glasses arrived earlier than I expected them. Payne exceeded my expectations.
February 26, 2026
Unprompted review
Reply from Payne Glasses LLC
When progressives are done right and everything else lines up — from fit to delivery — that’s the difference.
Best Price for great glasses
Best Price for great glasses!
Easy to order and have enjoyed about 10 pairs of glasses and sunglasses!
March 4, 2026
Reply from Payne Glasses LLC
10 pairs in with quality and pricing that keep showing up — that says it all. Great to have you back.
Have purchase my glasses from here for…
Have purchase my glasses from here for the last 4-5 years and have been extremely happy with the choices, speed and costs.
March 5, 2026
Reply from Payne Glasses LLC
4–5 years of consistency across choice, speed, and cost — that’s exactly what it should deliver. That kind of loyalty says everything.
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