I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Glasses at Great Price
Simple shopping experience, great quality glasses. Can't beat the prices
March 20, 2026
Reply from Payne Glasses LLC
Simple experience and strong value — it’s great to hear that came through.
Thanks for taking the time to share this.
Its all new for me
Its all new for me. First time with glasses so I hope I ordered right.
March 21, 2026
Reply from Payne Glasses LLC
Making the shift from in-store to online can feel like a big step — you’re not alone in that.
Our team is here to guide you along the way, so you’re never left figuring it out on your own.
We appreciate you giving Payne a try.
Best fit 💪 glasses in the industry…
Best fit 💪 glasses in the industry definitely recommend Top notch glasses 💯💯💯
March 17, 2026
Reply from Payne Glasses LLC
Best fit is what it’s all about — love hearing they’re working so well for you.
Thanks for the recommendation.
Payne glasses are amazing!
Payne glasses are amazing! I purchased my first pair from Walgreens for $320. Same glasses were $450 at Sams. Payne glasses charged me $96!! Payne glasses were much better quality than Sams and Walgreens. Payne lenses provided a much clearer and sharper image. Payne glasses were also MUCH lighter and better quality. Payne glasses also arrived in less than 2 weeks. I will return to Payne glasses for another pair!
March 5, 2026
Reply from Payne Glasses LLC
It’s great to hear the clarity, comfort, and overall quality stood out — especially compared to your previous experiences.
Offering that level of quality at a more accessible price is exactly what we focus on.
We appreciate you choosing Payne and look forward to serving you again.
The website was clunky
The website was clunky, and it was impossible to delete things out of my cart that had been previously attempted to be purchased that were currently unavailable. You forced me to use Amazon pay, but Amazon pay wouldn’t authorize the transaction.
March 21, 2026
Reply from Payne Glasses LLC
Hi,
Sorry for the frustration here — especially around the cart and checkout experience. That’s not how ordering should feel.
If an item that was previously added to your cart goes out of stock, it will need to be removed before you can continue — we’re actively improving the experience to make that clearer and easier to navigate.
At checkout, Amazon Pay is just one of several available options — we also accept all major credit cards directly. If you ever run into questions while shopping, our team is always available to help guide you and hear your feedback as we continue improving the experience.
We can also confirm that your order was successfully placed, and we look forward to you receiving your new pairs — our team is always standing by to assist.
I originally ordered glasses with the…
I originally ordered glasses with the incorrect pupillary distance. I emailed about returning them and getting a replacement. Your customer service department was fast, friendly and precise.
March 21, 2026
Reply from Payne Glasses LLC
Thanks for sharing this — we’re glad our team was able to help get everything corrected quickly and accurately.
That kind of support is exactly what we look to provide when something needs adjusting.
Can't wait to look cute in my new PEC's
The website was easy to find items. and the option to shop for glasses that supported my progressive prescription was a plus!! There are tons of great looking glasses to choose from.
March 20, 2026
Reply from Payne Glasses LLC
Love hearing this — glad you found styles you’re excited about and options that work well with your progressive prescription.
We appreciate you taking the time to share this.
Personalized help
My initial order from Payne Glasses wasn't quite right, and I sent them an e-mail listing the problems. Chantale, a senior optician at Payne, wrote me back right away - she was wonderful at understanding the problem, giving clear instructions and recommendations, and they re-made the glasses which are working great. I was impressed with the personal involvement and help - this is a great company!
March 3, 2026
Unprompted review
Reply from Payne Glasses LLC
It’s great to hear everything came together in the end.
We’re glad our optician team was able to step in, work through the details with you, and get you to the right outcome. That level of personalized support is something we care deeply about.
We appreciate your trust.
Love them fast shipping too
March 9, 2026
Reply from Payne Glasses LLC
Fast shipping makes a difference — great to hear they arrived quickly.
Reply from Payne Glasses LLC
Easy to use and plenty of options — exactly how it should feel.
We appreciate you choosing Payne.
Dependable
Past and present purchases from Payne, Fast delivery, quality product, right price
March 10, 2026
Reply from Payne Glasses LLC
Consistency, speed, and value — that’s what matters.
We appreciate your continued support.
These are better made than the $200+…
These are better made than the $200+ glasses sold by famous brand-name clowns. Where else can you get the pure color frames?
The website for ordering them is a little difficult to use to find these frames. I used the email ad from St. Patricks' to get this color.
March 18, 2026
Reply from Payne Glasses LLC
Strong quality and unique styles at a more accessible price — that’s what we focus on.
Finding specific colors should be easier, and we’re continuing to improve how those options are surfaced across the site.
In the meantime, if you spot a frame you like in one of our ads, the frame name shown there can be searched on our site to help you find it quickly.
We appreciate you choosing Payne.
I have been purchasing glasses for a…
I have been purchasing glasses for a few years now. I have been pleased with every order.
March 16, 2026
Reply from Payne Glasses LLC
Consistent experience over the years — that’s what matters.
We appreciate your continued support.
Great glasses - you won't be sorry - excellent quality and customer service!
I have ordered from this company for many years and have always been pleased` with the quality and the craftmanship of their glasses. I wear progressive lenses and have found the Payne Glasses progressives to be very high quality.
When my frameless glasses with progressive lenses broke after 6 weeks I should have reached out directly to Payne Glasses. Instead I gave them a bad review. To their credit, after my review they reached out to me. Payne Glasses is making me a new pair of glasses.
March 16, 2026
Reply from Payne Glasses LLC
We’re really sorry to hear that your glasses broke after just 6 weeks—that’s definitely not the experience we want for our customers. We understand how frustrating that must be.
We’re glad we were able to get this taken care of for you, and a replacement pair is already in progress. We truly appreciate your patience while we work on getting your new glasses to you as quickly as possible.
If you have any questions in the meantime, please don’t hesitate to reach out—we’re always happy to help.
We Keep Coming Back
I have purchase a good number of eyeglass over the years from Payne for myself as well as my husband. We just keep coming back because of the excellent service and ease of shopping.
March 15, 2026
Reply from Payne Glasses LLC
Coming back over the years — that says everything. Consistent service and an easy experience should hold up every time. We appreciate your continued support.
Love the last two pairs I got
Love the last two pairs I got, good quality. Have stepped on both and they’re still going. Plus I love the selections
March 15, 2026
Reply from Payne Glasses LLC
Holding up even after being stepped on — that’s exactly how it should be. Quality that lasts, with plenty of choice.
For the past 4-5 years I’ve been a…
For the past 4-5 years I’ve been a customer of Payne glasses and I can’t be more pleased with the quality and consistency of their glasses. Their customer service is amazing and they are always willing to help. On my last order after my glasses arrived the frame I had purchased was to big and didn’t look right on my face. I called them and the service representative told me not to worry, to choose another frame same price or if I choose a higher price, just pay the difference. Send me a return for the glasses I had just received, they took my new order and was told to let them know the return date of the glasses I was returning so they can start working on my new ones!!! My new glasses were done and received within a few days! I have been recommending them to family and friends, since day one, because I love the selection of frames, their prices and their customer service has no parallel!!! Sorry for the long winded response 🤣
March 15, 2026
Reply from Payne Glasses LLC
4–5 years of consistent quality and support — and getting it right when something didn’t feel right — that’s exactly how it should be. It means a lot to have you with us over the years.
Reply from Payne Glasses LLC
A third set and still your best — that says everything.
The best eye glass purchase experience…
The best eye glass purchase experience ever! So many choices, affordable prices and now i don't have to sacrifice style due to prices! I have been ordering for years and will continue to order!
March 7, 2026
Reply from Payne Glasses LLC
Years of ordering and still the best experience — with style, choice, and pricing that don’t require tradeoffs — that’s the standard. We’re glad to have you with us.
I love the selection in frames and the…
I love the selection in frames and the fit has been great. And you can’t beat the price on progressive and transitional lenses!
March 14, 2026
Reply from Payne Glasses LLC
Finding the right fit with plenty of choice — and progressives that don’t come with the usual price barrier — that’s exactly how it should be. It’s great to have you back with us.
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