I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
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Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Love this company
Love this company. Have always had great products in the past. Hope that they are still as good as the we’re.
April 27, 2026
Reply from Payne Glasses LLC
Coming back after past pairs and expecting that same result—that kind of consistency matters. Appreciate it.
I love how there’s so many styles and…
I love how there’s so many styles and colors to choose from. It was easy to try them on and get an idea of how they would look on me. The AI assistant was able to answer the questions I had and was a very big help. The only problem I had was narrowing it down to one pair of glasses order!
April 26, 2026
Reply from Payne Glasses LLC
Having that range to explore and getting clear guidance along the way makes the process smoother—and landing on the right pair is what matters. That’s when you know it clicked.
Outstanding customer service!
The glasses frames are good. Their customer service is fantastic! Very helpful and accommodating. This is the only place I shop for frames now.
April 23, 2026
Reply from Payne Glasses LLC
Having that level of support and becoming your go-to spot—that’s exactly what we aim for. Really appreciate you sharing this.
It is so easy to order
It is so easy to order! I'm a senior citizen and had no problem!
April 23, 2026
Reply from Payne Glasses LLC
An easy, straightforward process for everyone—that’s exactly what we aim for. Glad it was smooth from start to finish.
Bump of lens confusion
I hit a bump in the road and used the bot & it was direct & said I can not answer but can connect you with customer support and it did. I had excellent help explaining and actually changed my lens order and it saved me $$$ in the end. So grateful!!
April 23, 2026
Reply from Payne Glasses LLC
Getting clear guidance when it matters and ending up with the right solution—that’s what good support should do. Appreciate you sharing this.
We bought about 5 pairs of glasses so far…
We bought about 5 pairs of glasses from Payne. They are so awesome! We get them in a decent amount of time and they are always perfect! I can't thank them enough for providing reasonable prices. I had to call customer service for a sizing issue and was helped right away. The ordering process is so easy to use. Thank you! I definitely recommend Payne for your prescriptions and other types of glasses.
April 23, 2026
Reply from Payne Glasses LLC
Coming back for multiple pairs and getting the same smooth experience each time—from support to delivery—really says it all. Appreciate you sharing this.
Very good glasses
The eyeglasses came earlier than they said it would and they fit just right. I thought the frame would be not so good but they are sturdy and well worth the price. Thanks again Payne glasses
April 17, 2026
Unprompted review
Reply from Payne Glasses LLC
Arriving ahead of schedule and fitting just right—especially when expectations are exceeded—that’s great to see. Thanks for sharing this.
I like everything about your company
I like everything about your company. The website is easy to use, everything is done in a timely fashion. I couldn’t be more pleased.
April 14, 2026
Reply from Payne Glasses LLC
When everything comes together smoothly—from site to delivery—that’s the experience we aim for. Glad to hear it.
Great people
They are very professional the price for glasses is amazing I have used them in the past 5 stars
April 23, 2026
Reply from Payne Glasses LLC
Coming back and seeing the same level of professionalism and value each time—that’s what matters. Thanks for this.
Reply from Payne Glasses LLC
A strong selection paired with great pricing makes it easy to find the right pair. Good to hear it landed well.
Reply from Payne Glasses LLC
Getting the right match quickly makes all the difference—glad it came together smoothly. Thank you for this.
Always great service
Always great service, great frames, always ACCURATE. Doesn't get any better than that. My wife and I both get our glasses from Payne.
Last year my optometrist made an error on my prescription. My optometrist acknowledged the mistake and Payne remade another pair with the correct prescription without cost to me.
April 22, 2026
Reply from Payne Glasses LLC
Consistent accuracy and standing behind the outcome when it matters—that’s exactly how it should be. Thanks for sticking with us.
Reply from Payne Glasses LLC
Easy ordering paired with strong pricing makes the whole experience come together nicely. Glad to hear it.
Great customer service
April 22, 2026
Reply from Payne Glasses LLC
Responsive, helpful support is what keeps things running smoothly—that’s great to hear. Appreciate it.
Order is accurate and arrived quickly
Order is accurate and arrived quickly, carefully packaged . My only comment is my frame was made smaller and tighter than it ever has been in the past, I've been wearing the same style for years. This was like the 5th pair I've ordered of the exact same style. I have a big head and a chubby face, please dont make the frames smaller than the total width
April 2, 2026
Reply from Payne Glasses LLC
Glad to hear everything arrived quickly and as expected—we appreciate the feedback on the fit.
Frame sizing remains consistent for each style, so what you’re noticing is likely related to the initial fit and feel. Lenses can influence how a frame sits, and new frames may feel slightly tighter at first before naturally relaxing with wear.
We’ll follow up directly to help fine-tune the fit if needed. Thanks for sharing.
Reply from Payne Glasses LLC
Getting both price and quality right makes all the difference. Good to hear it landed well.
The glasses are great quality, customer service is outstanding
The glasses are great quality, but the customer service is exceptional. When things weren’t quite right, they made it easy for me to get it corrected. Chantale is a true star and I am so appreciative for all she did.
April 16, 2026
Unprompted review
Reply from Payne Glasses LLC
Taking the time to get it right and seeing it come together—that’s exactly the kind of support we aim for. This means a lot, thank you.
Perfect glasses!
I just have to say that finding the perfect pair of glasses has never been easier! I loved my multi focal glasses so much that I just ordered a pair of polarized glasses too. Thank you for the super fast shipping and making ordering a perfect fitting pair of glasses so easy! I spent less on 2 pair of prescription glasses than I would normally spend 1 pair. I will be spreading my happiness with others.
April 21, 2026
Reply from Payne Glasses LLC
When everything clicks and you come back for more, that’s the best outcome we can hope for. Really glad to hear this.
Reply from Payne Glasses LLC
Straightforward pricing paired with an easy, intuitive experience makes the whole process smoother from start to finish. Glad to hear it.
I have used $39dollar glasses for many…
I have used $39dollar glasses for many years and was always satisfied. I hadn't gotten new glasses for over 6 years and had to renew my driver's license and got an eye exam etc. Time to get new glasses. I first went to $39dollar glasses and was turned off to the lack of selection and high prices. I looked at many other new online glasses sites and got bombarded with $ offers and promo codes and out of stock emails etc.
Payne was a little different. They had great selection, service and price. I love my new glasses which are progressive lens and everything looks and feels great. 👍 I highly recommend Payne Glasses
April 20, 2026
Unprompted review
Reply from Payne Glasses LLC
Making the switch and ending up with the right lenses and overall experience—that’s exactly what we aim for. Thanks for sharing this.
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