I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more
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Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more
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Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more
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Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage.
Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for your follow-up and…
Thank you for your follow-up and service. Matthew did an excellent job correcting the issues with glasses.
April 13, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting things corrected and following through—that kind of support makes all the difference. Thank you for calling this out.
This is my 3rd pair of glasses with…
This is my 3rd pair of glasses with Payne. The quality is wonderful and the delivery time is really fast! Low price, quality glasses and frames, what more do you need! Don’t hesitate, stop over paying for frames and lenses.
April 20, 2026
Reply from Payne Glasses LLC
Coming back for a third pair and seeing the same quality and speed each time—that consistency is what matters. Appreciate it.
I ordered my first glasses on line and…
I ordered my first glasses on line and they got it right. I got in touch with them easily and they helped me as well. Thank you! Want to order another pair from them.
November 2, 2025
Reply from Payne Glasses LLC
First pair going smoothly and already planning the next—that’s exactly the experience we aim for. Thanks for this.
Perfect Pair of Glasses!
Ordered glasses they came Quickly. Customer service is very attentive with questions. Arrived perfect! I have been ordering from them alot and will continue. Thank you!!
April 7, 2026
Reply from Payne Glasses LLC
Coming back again and getting the same quality and support each time—that kind of consistency matters. Appreciate it.
I love Payne glasses they're extremely…
I love Payne glasses they're extremely easy to order!! They have awesome styles this is my third or fourth pair from them and I plan on using them for all my glasses needs in the future!! Great company free shipping on orders over $89 and the lenses are easy to order and upload your prescription!!!💜🤓
April 16, 2026
Reply from Payne Glasses LLC
Coming back for multiple pairs and planning to stick with us—that consistency means everything. Appreciate the support.
Easy order process and detailed…
Easy order process and detailed explanations on products, plus easy payment via Amazon
April 16, 2026
Reply from Payne Glasses LLC
Clear guidance and an easy ordering flow make the whole process smooth—that’s exactly what we aim for. Thanks for this.
My glasses came quickly and are…
My glasses came quickly and are perfect! They are the right size, they fit perfectly, and the progressive lenses allow me to see both close up and at a distance, in addition to mid-range. I couldn't be happier!
April 12, 2026
Unprompted review
Reply from Payne Glasses LLC
Great to hear everything is dialed in—from fit to full-range vision, that’s exactly how progressives should perform. Appreciate this.
Reply from Payne Glasses LLC
Strong value without overpaying—that’s what makes it easy to come back. Thanks for this.
Order 101461103 my card was charged on…
Order 101461103 my card was charged on April 6 n it’s not pending went thought n visa has a rule 7.6.1: which you can not charge my card until items have shipped which they have not so I guest I will be reporting this to visa. Sorry I ever bought from you
April 6, 2026
Reply from Payne Glasses LLC
We value you as a customer and are sorry this experience did not meet expectations. As requested, all pending orders have been canceled, and a full refund has been submitted for processing, including the pair that was being remade. No further action is needed on your end. If you’d like to talk further, we’re here and happy to help. We appreciate the opportunity to learn from your experience.
Reply from Payne Glasses LLC
A smooth, repeatable process is exactly what makes ordering glasses online work. Appreciate it.
Great customer service
Chantale was wonderful to work with as she knew exactly how to make the perfect lenses. She made the process very easy and trouble free. I certainly recommend this company.
April 12, 2026
Unprompted review
Reply from Payne Glasses LLC
Dialing in the right lenses and keeping the process seamless—that’s exactly what our opticians are here for. We appreciate this.
Always a pleasurable and easy process…
Always a pleasurable and easy process to purchase glasses with Payne.
April 13, 2026
Reply from Payne Glasses LLC
Easy to move through every time—that kind of consistency matters when ordering glasses online. Appreciate it.
Great quality glasses for decent prices…
Great quality glasses for decent prices with super easy ordering! and online customer service was quick and helpful!
April 13, 2026
Reply from Payne Glasses LLC
Strong quality with an easy ordering flow and responsive support—that’s exactly how the experience should come together. Thank you for this.
The choices from Payne Glasses are colorful & fun!
I love to order from Payne Glasses! It’s so much cheaper for me not to use my insurance at an eye specialist’s office, but instead order from Payne where I can get more pairs of progressive glasses for the same amount I would’ve spent in the office with my insurance. And the fun colors I can get from Payne are so much better than the available colors in an office. Make sure & have all of the size dimensions for your face, and then you are good to go shopping. I check the website regularly to see what new colors & frames they have. So far, I have ordered 10 pairs of frames from Payne and still want to get more fun colors for my collection. Payne Glasses is awesome!
April 12, 2025
Reply from Payne Glasses LLC
Building out a collection like that — with fun colors and real value — and coming back again and again, that says a lot. Thank you for writing this.
Reply from Payne Glasses LLC
A smooth site with great pricing and plenty of styles to choose from — that says a lot. Thank you — we appreciate it.
I ordered my glasses about 2 weeks ago…
I ordered my glasses about 2 weeks ago and I loved the Try on feature. I had a little difficulty ordering because I guess I'm just getting older in age, but the online help and personal support helped me pick a pair of glasses I thought would look good on me. I love these glasses from the get-go I was able to just put them on as if I had had them for years. I absolutely love this site and will order from it again.
April 11, 2026
Unprompted review
Reply from Payne Glasses LLC
Getting the right guidance and ending up with a pair that feels natural right away — that’s a great outcome. We appreciate you taking the time to write this.
love the glasses I have so I wanted to…
love the glasses I have so I wanted to buy new ones under my new prescription . the site said buy 2 get 3rd 60% off with no code. so I bought 3 and no 60% the 3rd one . Also when I put in the glasses it would not let me go to checkout until i put each pair in a different name
April 10, 2026
Reply from Payne Glasses LLC
Sorry to hear the promotion didn’t apply as expected and the checkout process was difficult. That’s not the experience we want. Our team will be reaching out to make sure any eligible discount is honored and everything is sorted. Thank you for writing this.
Shoped around- this site had a better…
Shoped around- this site had a better inventory and tools to make process faster and easier
April 10, 2026
Reply from Payne Glasses LLC
After comparing options and finding a smoother, faster process with the right tools and selection—that kind of difference stands out. Appreciate it.
Amazing deals, great quality
Ordering glasses thru payne has been a great experience. The process is easy, they have multiple pay platforms such as amazonpay, Google pay and PayPal which for the forst order made me feel more comfortable as ive never ordered online glasses and was a bit unsure how it would go...
They have amazing prices for great quality items. I got 8 pair for just over $80! Amd they are just as great quality as my single $100 pair from the eye dr. I love the great deals so I can mix it up more and express myself! Also, they are from the US and I got mine in less than a week, packaged very nicely paying attention to detail.
Oh and i see just as well with these as i do my pair from the eye dr, ive tried a couple other online places now and the lenses arent correct from either place (thankfully i didnt order much from them as Payne has a wayyy better selection IMO), but Payne nailed it! Couldn't be happier!!
April 2, 2026
Reply from Payne Glasses LLC
Getting clear, accurate vision with a smooth first experience—and coming away with that level of value and flexibility—that says a lot. Thank you for taking the time to write this.
The quality is great
The quality is great . The fit is good . The prices are very good .
April 9, 2026
Reply from Payne Glasses LLC
Quality, fit, and pricing all landing the way they should—that balance matters. Thanks for this.
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