I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Written by the company

Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.

15241, Pittsburgh, United States

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordering glasses thru payne has been a great experience. The process is easy, they have multiple pay platforms such as amazonpay, Google pay and PayPal which for the forst order made me feel more comfortable as ive never ordered online glasses and was a bit unsure how it would go...
They have amazing prices for great quality items. I got 8 pair for just over $80! Amd they are just as great quality as my single $100 pair from the eye dr. I love the great deals so I can mix it up more and express myself! Also, they are from the US and I got mine in less than a week, packaged very nicely paying attention to detail.
Oh and i see just as well with these as i do my pair from the eye dr, ive tried a couple other online places now and the lenses arent correct from either place (thankfully i didnt order much from them as Payne has a wayyy better selection IMO), but Payne nailed it! Couldn't be happier!!

Reply from Payne Glasses LLC
The quality is great . The fit is good . The prices are very good .

Reply from Payne Glasses LLC
I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like you might expect at this price point. The lenses are always accurate to my prescription.
Another thing I really appreciate is the variety of styles. They have so many cute and trendy options that it’s hard to pick just one, which is why I usually end up buying two pairs each time I order. It’s nice being able to switch up my look without spending a ton.

Reply from Payne Glasses LLC
I have been ordering my glasses through them for years! Always great quality and customer service. Matthew went above and beyond to get my glasses right this last order, even though it was me that made the mistake.

Reply from Payne Glasses LLC
Easy to order, the only hard part was picking out which frame. So many to choose from.

Reply from Payne Glasses LLC
Easy to place the order and different choices to choose from

Reply from Payne Glasses LLC

Reply from Payne Glasses LLC
I'm so pleased with my glasses and the amazing customer service. My original prescription wasn't correct so my representative asked for a photo with tools they sent to measure. After an adjustment they are perfect .. I will add I visited my eye doctor 2 times and the original was still incorrect, so that says a lot for the competency of Payne. It's was 1 time and perfect. If you can't see, what can you do? I love this company ..going forward will order here and not with the doctors office. Thank you again!!

Reply from Payne Glasses LLC
I love the glasses are strong beautiful the frames are strong and I buy every year like 3 glasses I recommend for you.

Reply from Payne Glasses LLC
Great eyewear Excellent customer service. Justin was such a great representative of your company. Thank you 😊

Reply from Payne Glasses LLC
Getting the prescription put in and answering all of the questions was very finicky, fussy, and complicated. I have uploaded the prescription so why the hell can't you just do it?

Reply from Payne Glasses LLC
Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glasses I finally got them!!! Thank you they are perfect!!!!

Reply from Payne Glasses LLC
Love the frames, the easiness to order, the quick shipping, and the price was fantastically reasonable.

Reply from Payne Glasses LLC

Reply from Payne Glasses LLC

Reply from Payne Glasses LLC
On a whim I decided to click a social media add for Payne Glasses and I am so glad I did! I found my dream pair in my favorite colors. The ordering process was so quick and easy. My glasses were delivered in less than a week and I absolutely love them! They fit great and the prescription is perfect! I thought these were going to be my spare pair but now these are my new favorites!! Highly recommend!!!

Reply from Payne Glasses LLC
Never received my order, and the tracking information is very unclear and difficult to navigate. Sometimes it reads “in lab” for my order, following day will note “shipped.” Regardless, they should have arrived 5 days ago.

Reply from Payne Glasses LLC
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.