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Payne Glasses LLC Reviews 2,281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the sturdiness of frames and the accuracy of prescriptions, even for complex lenses. Many appreciate the wide selection of styles and lens options, making it easy to find fashionable and functional glasses at affordable prices. The ordering process is frequently described as straightforward and user-friendly, with many highlighting the speed of delivery and the overall value for money. However, some people were dissatisfied with certain aspects of the user experience, mentioning difficulties with website navigation, pop-up interruptions, or issues with creating and logging into accounts. A few reviewers also reported problems with the durability of their glasses, such as frames cracking or scratching easily, and some experienced issues with order tracking or unexpected charges.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the quality and value of the... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found it very easy and quick,... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the amazing and very... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are consistently satisfied with the high... See more

User experience

Clients share positive opinions on user experience, with many praising the easy-to-use platform and ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first pur... See more

Company replied

Rated 5 out of 5 stars

I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like y... See more

Company replied

Rated 5 out of 5 stars

Great ordering system except for pop up interruptions, a lot of them that I didn’t initiate from the AI helper. Great price, hope they are good glasses. Lots of choices for different styles, work, sp... See more

Company replied

Rated 5 out of 5 stars

Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glass... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Optical Products Manufacturer
  4. Optical Wholesaler
  5. Optician
  6. Sunglasses Store

Written by the company

Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.

Our Services

Written by the company

Prescription Eyeglasses & Sunglasses
Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
Custom Lenses & Coatings
The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
Optician Support & Position-of-Wear Care
Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.

Warranty & Returns

Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.

Every order includes our Standard Warranty, designed to support a confident eyewear purchase decision.
If something isn’t working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. Optional protection plans are available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.

Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing deals, great quality

Ordering glasses thru payne has been a great experience. The process is easy, they have multiple pay platforms such as amazonpay, Google pay and PayPal which for the forst order made me feel more comfortable as ive never ordered online glasses and was a bit unsure how it would go...
They have amazing prices for great quality items. I got 8 pair for just over $80! Amd they are just as great quality as my single $100 pair from the eye dr. I love the great deals so I can mix it up more and express myself! Also, they are from the US and I got mine in less than a week, packaged very nicely paying attention to detail.
Oh and i see just as well with these as i do my pair from the eye dr, ive tried a couple other online places now and the lenses arent correct from either place (thankfully i didnt order much from them as Payne has a wayyy better selection IMO), but Payne nailed it! Couldn't be happier!!

April 2, 2026
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Reply from Payne Glasses LLC

Getting clear, accurate vision with a smooth first experience—and coming away with that level of value and flexibility—that says a lot. Thank you for taking the time to write this.

Rated 5 out of 5 stars

The quality is great

The quality is great . The fit is good . The prices are very good .

April 9, 2026
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Reply from Payne Glasses LLC

Quality, fit, and pricing all landing the way they should—that balance matters. Thanks for this.

Rated 5 out of 5 stars

I love ordering from this website

I love ordering from this website, it’s become my go-to for prescription glasses. The quality honestly surprised me the first time I ordered, the frames feel sturdy and well-made, not flimsy like you might expect at this price point. The lenses are always accurate to my prescription.

Another thing I really appreciate is the variety of styles. They have so many cute and trendy options that it’s hard to pick just one, which is why I usually end up buying two pairs each time I order. It’s nice being able to switch up my look without spending a ton.

April 9, 2026
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Reply from Payne Glasses LLC

Coming back as your go-to and consistently getting accurate lenses with quality that holds up—that kind of reliability and value matters. Thank you for your continued support.

Rated 5 out of 5 stars

Great customer Service!!!!

I have been ordering my glasses through them for years! Always great quality and customer service. Matthew went above and beyond to get my glasses right this last order, even though it was me that made the mistake.

March 17, 2026
Unprompted review
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Reply from Payne Glasses LLC

Years of ordering and having things made right, even when adjustments are needed—that’s what strong support and follow-through look like. We’ll make sure Matthew sees this. Thanks for sticking with us.

Rated 5 out of 5 stars

Easy to order

Easy to order, the only hard part was picking out which frame. So many to choose from.

April 8, 2026
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Reply from Payne Glasses LLC

Smooth ordering with plenty of options to explore—that combination works. Thanks for this.

Rated 3 out of 5 stars

I’ll try again last pair I got the…

I’ll try again last pair I got the screw strip out.

April 8, 2026
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Reply from Payne Glasses LLC

That’s frustrating — especially with a stripped screw. Our team will be reaching out to take a look and get this taken care of, including warranty coverage where applicable. Please keep an eye out for their message.

Rated 5 out of 5 stars

I'm so pleased with my glasses and the…

I'm so pleased with my glasses and the amazing customer service. My original prescription wasn't correct so my representative asked for a photo with tools they sent to measure. After an adjustment they are perfect .. I will add I visited my eye doctor 2 times and the original was still incorrect, so that says a lot for the competency of Payne. It's was 1 time and perfect. If you can't see, what can you do? I love this company ..going forward will order here and not with the doctors office. Thank you again!!

April 8, 2026
Unprompted review
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Reply from Payne Glasses LLC

Getting from an off prescription to clear, comfortable vision after dialing things in—that level of precision and follow-through matters. Thank you for taking the time to write this.

Rated 5 out of 5 stars

I love the glasses are strong beautiful…

I love the glasses are strong beautiful the frames are strong and I buy every year like 3 glasses I recommend for you.

April 7, 2026
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Reply from Payne Glasses LLC

Strong, reliable frames and coming back for multiple pairs each year — that’s a great track record. Thank you — we appreciate it.

Rated 5 out of 5 stars

Great eyewear Excellent customer…

Great eyewear Excellent customer service. Justin was such a great representative of your company. Thank you 😊

March 30, 2026
Unprompted review
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Reply from Payne Glasses LLC

Great to hear everything came together — both the eyewear and the support along the way. We’ll make sure Justin sees this. Thank you for writing this.

Rated 5 out of 5 stars

Easy to order

Easy to order, great selection and prices.

April 7, 2026
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Reply from Payne Glasses LLC

A smooth ordering process with plenty of options and pricing that makes sense — that says a lot. Thank you — we appreciate it.

Rated 2 out of 5 stars

Why can't you put in the prescription

Getting the prescription put in and answering all of the questions was very finicky, fussy, and complicated. I have uploaded the prescription so why the hell can't you just do it?

April 7, 2026
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Reply from Payne Glasses LLC

That’s frustrating — especially after uploading your prescription and still having to go through all the steps. Those details help ensure everything is set up correctly, but it should feel more straightforward. If you’d like, we can walk you through it and make it easier. Thank you for writing this.

Rated 5 out of 5 stars

Amazing thank you so so so much!

Amazing thank you so so so much!! I love this company I will definitely be ordering again after being denied from other websites because my prescription was too high and I wanted my heart shaped glasses I finally got them!!! Thank you they are perfect!!!!

April 6, 2026
Unprompted review
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Reply from Payne Glasses LLC

Going from being turned away elsewhere to finally getting the pair you wanted — that’s a meaningful shift. We really appreciate this.

Rated 5 out of 5 stars

Love the frames

Love the frames, the easiness to order, the quick shipping, and the price was fantastically reasonable.

January 8, 2026
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Reply from Payne Glasses LLC

Loving the frames with an easy process, quick turnaround, and pricing that makes sense — that’s a strong combination. Thanks for this.

Rated 5 out of 5 stars

Price

Price, ease of use of the website, turn around time. All great stuff!!!

April 4, 2026
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Reply from Payne Glasses LLC

Great style with a smooth process and fast delivery — especially at that price — that says a lot. Thanks for this.

Rated 5 out of 5 stars

Good quality

Good quality, and i loved my glasses and also very good price

April 6, 2026
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Reply from Payne Glasses LLC

Quality and pricing both landing right — that’s a great outcome. Thank you for writing this.

Rated 5 out of 5 stars

On a whim I decided to click a social…

On a whim I decided to click a social media add for Payne Glasses and I am so glad I did! I found my dream pair in my favorite colors. The ordering process was so quick and easy. My glasses were delivered in less than a week and I absolutely love them! They fit great and the prescription is perfect! I thought these were going to be my spare pair but now these are my new favorites!! Highly recommend!!!

April 3, 2026
Unprompted review
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Reply from Payne Glasses LLC

Going from a first click to finding a pair that becomes your favorite — with everything coming together from fit to prescription — that says a lot. Thank you — we appreciate it.

Rated 1 out of 5 stars

Never received my order

Never received my order, and the tracking information is very unclear and difficult to navigate. Sometimes it reads “in lab” for my order, following day will note “shipped.” Regardless, they should have arrived 5 days ago.

March 23, 2026
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Reply from Payne Glasses LLC

That’s frustrating — especially when tracking isn’t clear and the order doesn’t arrive when expected. Status updates like “in lab” can be confusing, and we’re working to make that clearer. Our team is already looking into your order and will make sure it gets to you as quickly as possible. Thank you for bringing this to our attention.

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