One of the best services for global payments, easy to withdraw money and connect with clients worldwide.
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See what reviewers are saying
It was decent service, I use Payoneer for few years and it would be 5/5 but they recently locked my account because they need to verify me. I sent required photos, documents and my I am still not veri... See more
I'm forced to use Payoneer as my only option and this charges me $15 minimum. For you might seem little, for someone making 200 dollars a weeks or even 300 is a lot. I am on denial that while most... See more
I have encountered multiple technical issues across both the mobile and desktop versions of the application, causing significant disruption and unnecessary waste of my entire day to only register. Fur... See more
Company details
Written by the company
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Contact info
United States
- www.payoneer.com
Breach of guidelines
run, run, and RUUUN
run, run, run and run… it has now been over a year that I have been unable to access my Payoneer account. Every time I contact support, I get a vague response, and then nothing—they disappear and remain completely silent on the issue. This situation has become unacceptable. I now have no choice but to consider taking this matter to the relevant authorities and pursuing legal action to recover my account and my money.
Reference number : 251117-009921
May 6, 2026
Unprompted review
Reply from Payoneer
Hi Sar,
We’re truly sorry to hear about the difficulties you’ve been experiencing and understand how frustrating this must be. We want to help resolve this as quickly as possible.
Could you please update your review with your ticket number from your request at paynr.co/ask? This will allow us to locate your case and provide the necessary assistance.
Thank you for your cooperation.
Eduardo, from the Payoneer Team
my "Business Details Questionnaire"
my "Business Details Questionnaire"
has been under review since 02/19/2026. All other docs are approved.
Customer ID: 102291027
Can you please expedite? Thanks!
February 19, 2026
Unprompted review
Reply from Payoneer
Hi Muhammad, thanks for reaching out.
In many cases, the Business Details Questionnaire is not reviewed by default. However, if you’d like assistance confirming that everything is approved correctly, please contact us through one of our official support channels at paynr.co/ask and we’ll be happy to help.
Thank you for your comprehension and collaboration
Eduardo, from the Payoneer team
Reply from Payoneer
Hello,
Thank you for the positive review!
Best,
Paula from the Payoneer team
To be honest with you,I am just seeing…
To be honest with you,I am just seeing this for the first time and I got interested after going through your messages and also seeing great testimonies of so many beneficiaries.
Man,this is really great and I really want to be part of beneficiary of this great and wonderful work.thank you.
May 6, 2026
Unprompted review
Mmm this company help you with loan and…
Mmm this company help you with loan and pay back and also Payoneer
November 29, 2025
Unprompted review
PREDATORY FEES AND RACIST COMPANY
If you live in africa, it doesnt matter if the bank account you're sending money to is ireland to ireland, they will charge %4. that is the most racist, predatory practice i have ever seen. Want to withdraw EURO to NAIRA? well get ready to lose 20% + fees. these guys are professionals at stealing, i would rather die a painful and merciless death than use them ever again.
May 5, 2026
Unprompted review
Reply from Payoneer
Dear Emmanuel,
Thank you very much for sharing your review. We understand that you are not satisfied with the fees applied to your payments, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page at the bottom left corner of your main page.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
If I could I'd rate it below 0
If I could, I would have rated it -10... The wors Support They have... Garbage Product Management... They used to have Live Agents, which had bridged the Gap for the Support, but Now they have Stupid Chat Agents, which don't even resolve anything.
I'd recommend everyone to stay away from their Services. I am stuck with 10k Stuck in the account, and their Garbage and Stupid Support Services don't even do anything.
I'd recommend Wise in its place. One of the Best experiences I have had so far is with Wise.
May 5, 2026
Unprompted review
Reply from Payoneer
Dear Syed,
Thank you for taking the time to share your review.
We are sorry to hear that you are experiencing difficulties with the platform. Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service.
In order to help, we need some information. Please include your reference number and a brief description of the issue in your review and we will gladly look into this for you.
Our commitment to improving your experience with us is so important and we continue to work to improve this.
Best,
Anastasia from the Payoneer team
They charge an annual fee of around…
They charge an annual fee of around $29+, plus $3 per transaction which is honestly ridiculous. It’s a terrible system. I’ve decided to stop using Payoneer and won’t be using it anymore. If there were a zero-star rating option, I would give them that without hesitation.
(Reply- I consider your company one of the worst online banking services in the world. The reason is that you keep changing your fees and policies whenever you want. For example, some time ago freelancers did not have to pay an annual fee if they made transactions up to $2,000, but now you have increased that limit from $2,000 to $6,000. On top of that, you charge $3 for every transaction. How funny.
It seems like you think you are an even bigger company than PayPal. Payoneer is such a useless company. I am boycotting it and will also share this issue with other people.)
April 29, 2026
Unprompted review
Reply from Payoneer
Dear Sahel,
Thank you for sharing your review. We understand that you are not satisfied with the fees applied to your account, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. By logging into your Payoneer Account and navigating to the "Pricing & Fees" page, located at the bottom left corner of your main page, you can easily access this information.
If you need clarifications regarding your account, please kindly update your review with the reference number of your request. This will help us check this matter and see what can be done to improve your experience with us.
We appreciate your cooperation and understanding.
Best,
Laura, from the Payoneer team
I have been a loyal payoneer customer…
I have been a loyal payoneer customer for years. When my mastercard was stolen in UK( Some friendly soul found my wallet and returned it with the master card) it was obvious that I could not reactivate my mastercard because I do not have the original telephonenumber or E- mail left when I did the registration for the first time.
I cannot be the first one but I have tried to at least get my money or hopefully reactivate my account again( or in worst case create a new account) but no. I get the same robot reminding answer from support, please do the following.........
I have requested to speak wit a supervisor but they do not understand englis or it is a robot answering with only a human name. Nothing helps. It is 10 months ago I lost my wallet!
This is not bad service anymore. Everybody knows the right word.
Heikki Nousiainen
May 5, 2026
Unprompted review
Reply from Payoneer
Dear Heikki,
Thank you very much for taking the time to leave a review. We are so sorry to hear that your card was stolen. We would love to revise your case.
We at Payoneer are constantly working to improve our customer support. Please kindly provide us your reference number. This will help us check why this happened and see what can be done to fix this for you.
Thank you for your cooperation and understanding!
Best,
Anastasia from the Payoneer team
Retrait de mon argent sur le compte bloqué depuis 1 an
Bonjour,
Je suis le client ID: 85934976. Depuis un an que payoneer a bloqué mon compte sans aucune notification. J'essaie de les contacter sans suite. Mon argent est bloqué sur le compte et je veux juste le récupérer. J'ai envoyé plusieurs requêtes et courriels sans suite.
J'ai votre courriel qui me donne la même information depuis 01 an. Voici le message
Dear,
Hope this message find you well.
Thank you for contacting Payoneer Customer Care. My name is Brenda, and I’m happy to assist you today. I truly appreciate your patience and continued communication.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. As part of our ongoing compliance efforts, we’ve identified certain activities on your account that do not align with our Terms and Conditions.
However, we want to make sure you are fully informed about our services. Reviewing the T&C and Prohibited transactions will let you know which line of business we do not accept. We hope this helps you understand us better.
As a regulated financial services business, we are required to stop offering our services in these circumstances. Your account has been closed and the funds on your account have been frozen. We advise that you do not send any additional payments to your account, as they will be declined.
If you have any question or need assistance, don't hesitate to contact us again.
Have a wonderful day,
Payoneer Team
Ce message n'est pas une réponse à ma question depuis 1 an.
JE VEUX SAVOIR QUAND JE PEUX RETIRER MES SOUS RESTANTS SUR LE COMPTE???
Merci de votre réponse.
May 7, 2025
Unprompted review
Reply from Payoneer
Dear customer,
Thank you for sharing your review. We are sorry to hear your funds have been frozen.
We have sent you an email regarding your matter. Please feel free to respond to it if you need further assistance. We are always there to help.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Anastasia from the Payoneer team
The commissions are ridiculous
The commissions are ridiculous. 38$ on a 988$ transaction. It's like I am working for Payoneer. I hope crypto becomes more accessible and services like this become history. Avoid at all costs.
May 4, 2026
Unprompted review
Reply from Payoneer
Dear Alex,
Thank you very much for sharing your review. We understand that you are not satisfied with the fees applied to your payments, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page at the bottom left corner of your main page.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
This has been one of the worst platform…
This has been one of the worst platform experiences I’ve had in my career. The support team does not respond to emails, and there is no proper assistance to resolve issues. The platform also has multiple glitches, making the overall experience very poor.
May 3, 2026
Unprompted review
Reply from Payoneer
Dear Vishal,
Thank you for taking the time to share your review.
We are sorry to hear that you are experiencing difficulties with the platform. Customer satisfaction is crucial to us, so your feedback helps us to refine and improve our service.
In order to help, we need some information. Please include your reference number and a brief description of the issue in your review and we will gladly look into this for you.
Our commitment to improving your experience with us is so important and we continue to work to improve this.
Best,
Anastasia from the Payoneer team
102383577
3 months waiting for a basic address verification. I've submitted an official bank statement 5 times and even a utility bill, but still nothing. Every support response is copy pasted garbage. This is unacceptable @Payoneer and I will be escalating publicly until it’s resolved.
March 17, 2026
Unprompted review
Reply from Payoneer
Dear Kristina,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Very Bad Experience with Payoneer – Warning to Users: Sudden Account Restriction and Months-Long Fund Hold.
On March 28, my Payoneer account balance was suddenly disabled without any prior warning, notification, or explanation. This immediately disrupted my business operations, as I rely on Payoneer for receiving international payments.
For over a month (March 28 to May 5), I did not receive any clear communication from Payoneer explaining the issue. Every time I contacted support, I was told that my case was under review and being handled with “high priority.” However, despite these repeated assurances, there was no visible progress, no clear timeline, and no meaningful update during this entire period.
I continued to follow up regularly, hoping for a resolution, but the responses remained the same—only generic messages about ongoing review. After more than 40 days of waiting, I was finally informed that my account had been permanently closed.
Even more concerning, I was notified that my remaining funds would be frozen until August 4, 2026, meaning I have to wait several more months just to access my own money.
While I understand that compliance and security checks are necessary, the lack of transparency, sudden restriction without notice, and prolonged delay without clear communication have had a serious negative impact on my business.
For Payoneer users: Please stay alert when relying on this platform for your business payments. It is important to keep alternative payment options ready and avoid depending entirely on a single service, as situations like this can occur without prior notice.
Customer ID: 38259858
I hope Payoneer improves its communication, transparency, and handling of such critical cases in the future.
May 4, 2026
Unprompted review
Reply from Payoneer
Dear Rishad,
Thank you for your review. We regret to hear that your account has been closed and apologize for the inconveniences this has caused.
Please be advised that Payoneer operates in compliance with the international financial business regulations and under no circumstances would we close a customer's account without a valid reason.
At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services.
We understand that your account closure might have caused difficulties, however this decision can't be reversed. Please note that our Customer Service team is not always able to provide additional details on account cancellations. This may be due to legal, administrative or regulatory restrictions. In this case, Customer Service will indicate that the account was closed for "undisclosed reasons".
We hope for your kind understanding.
Best,
Anastasia from the Payoneer team
Outstanding experience I love this…
Outstanding experience I love this company.easy to send and receive payment..
April 18, 2026
Unprompted review
Reply from Payoneer
Dear Tay,
Thank you very much for sharing your review. We are happy to hear that you are content with Payoneer's services. We also understand that you are not satisfied with the fees applied to your payments, and we regret to hear it.
It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it as simple as possible for you, we've put together all the possible fees on one dedicated page in your online account. Please log in to your Payoneer Account and navigate to the "Pricing & Fees" page at the bottom left corner of your main page.
We believe that right now we are offering competitive prices for the services that we provide. At the same time, we are doing our best to find ways to lower them in the future. Please rest assured we will continue doing so in the best interest of our customers from different countries.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center. We are always happy to help.
Best,
Anastasia from the Payoneer team
Payoneer have withheld my money
Payoneer have withheld my money for coming up to two weeks now, after promising "12-24hrs" on two occasions. I've been lied to relentlessly by incapable support staff. At one point a member of staff denied my money even existed. As I enter week two of them holding 1,000 of my hard earned money from me, I'm beginning to find the situation borderline fraudulent. At the very least, the operations are an absolute mess and the staff are rude and incapable. Two failed promises, one denial that my money even exists. I feel lost, I can't afford my rent, and I can't make them care enough to help me.
May 4, 2026
Unprompted review
They closed my account without any prior warning
My experience with Payoneer has been extremely frustrating and unacceptable.
They closed my account without any prior warning — no emails, no notifications, no explanation. Just blocked it and that’s it. This is completely unprofessional behavior for a financial company that people rely on for their business.
How can anyone seriously work with a service like this if there is no stability or transparency? At any moment, your account can be shut down without warning, leaving you with no access and no answers.
I run a fully legal business and always provide all required documentation. Yet Payoneer is the only platform that treats clients this way — blocking accounts without even attempting to communicate or clarify anything beforehand. This raises serious concerns about their reliability and internal processes.
This kind of treatment destroys trust. The only reason I am still forced to deal with Payoneer is because some of my clients insist on using it for payments. Otherwise, I would avoid this service completely.
If you are considering using Payoneer, be aware: your account could be closed at any time, without warning or explanation.
May 4, 2026
Unprompted review
Reply from Payoneer
Dear Ilona,
Thank you for sharing your review. We are sorry to hear that your account has been closed.
We have sent you an email regarding your matter, please feel free to respond to it if you need further assistance. We are always there to help.
We appreciate your feedback and sincerely apologize for the inconvenience!
Best,
Anastasia from the Payoneer team
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