Payoneer 

Payment 50000

Its the worst, run away these people block you account for no reason and dont have customer services

It's been 24 days since this process began, and 4 days since I submitted my official, government-approved bank documents.

I've noticed a clear delaying tactic. Firstly, you stated in the document that the period should not exceed 6 months, but then you reduced it to 3 months; this did not escape my notice. This discrepancy, combined with the fact that my identity and address have already been verified, confirms that this delay is deliberate and unprofessional. Judging by the reviews on Trustpilot, you are not a trustworthy company or team. Four of your representatives kept me waiting, prolonging the process by saying it would be approved today or tomorrow. Then, live support was blocked and still hasn't returned. This means you are trying to restrict and mislead me. And lies... I don't trust any of you.

I know very well you won't resolve this today; you're dragging it out for weeks. I will not only continue my case with the Consumer Rights Association (BBB), but I will also file a formal complaint with the Consumer Financial Protection Bureau (CFPB) (I'm not kidding). I have already archived all the conflicting emails and documents as legal evidence to support my claims of consumer mistreatment and deceptive communication.

You ignored my complaints on social media, on Trustpilot, and via email, but you only started checking my messages after a complaint came through BBB.

Your live support is still blocked :)

Terrible experience with this company. Our company had to sign up to use Payoneer to sell our products on Best Buy. We signed up for the account in late November. We were unable to complete onboarding with Best Buy because there was a KYC error with our Payoneer account.

I went back and forth with their customer service for 3 months. I would reply within 24 to their tickets, it took them sometimes more than 7 days to reply to me. Several times, the person answering the ticket from Payoneer changed and the new person would start the process over. After 3 months, we decided to forget it and closed our company account.

We have since had 3 other sites we want to sell on tell us they use Payoneer. So we decided to give Payoneer another shot. I opened a ticket with Payoneer asking to re-open our account. I was told that once an account is closed, it cannot be re-opened and that I needed to create a new account for our company using a different email. So I did that. I went through the process of creating a brand new account, got through all the steps, submitted the account for verification. I was emailed and told that Payoneer was unable to approve our account because we already have an account. So they told us we couldn't re-open our account and create a new one, but when we did that they told us that we couldn't create a new account because we already have one.

In summary, this company is terrible at anything regarding customer service. Their customer service takes you around in loops, constantly failing to address the issue or fix anything.

I have told all 3 companies we're in talks with doing business with that we will not do business with them if they make us use Payoneer and that they should find another service. I will continue to do this because Payoneer is absolutely terrible.

Absolute disgrace and embaressement at customer “care”. Could bot solve a small problem in 2 weeks. Getting in contact by phone is almost impossible, they keep hanging up

This is very disturbing. They closed my account without telling me the reason and hold me funds. After 3 months they email me to withdraw my funds so they can delete my account but the hell with them, my card has been blocked and funds are totally frozen. I can't spent them anywhere ot withdraw them. Such cheap tactics by payoneer to steal people money. Cheap stealers, thieves. Shame on you and your so called service.

There is no customer support. They disabled and made asking for help difficult for everybody. It's been 4 years and my problem hasnt been solved!

Customer ID: 47799817 Be extremely careful trusting any information provided by Payoneer's official support channels. I was recently charged a $29.95 annual fee. Before this, I checked their official live chat system, which explicitly stated the fee waiver threshold was $2,000 USD. I easily met this threshold.

When I was charged anyway and complained, customer support actually admitted to me in writing that their automated system was outdated, broken, and gave me incorrect information.

You would think a global financial company would take responsibility for their own broken system giving customers false financial information. Instead, they refused to refund the $29.95 fee. They expect the customer to bear the financial penalty for their failure to maintain their own platform.

It is not about the 30 bucks; it is about the deceptive business practice. If a financial institution's official systems cannot be trusted to give accurate information regarding your money, you should not trust them with your money. I will be moving to a different payment processor.

Dear Payoneer,

I hope you are doing well.

I am writing regarding my recently rejected business account verification. I completely understand the importance of maintaining strict verification and compliance standards, and I sincerely apologize for the mistake made during my document submission.

While uploading my bank statement, I accidentally submitted a version that had been processed through a PDF management tool instead of the original file downloaded directly from my bank. I now realize this may have caused the document to be flagged during verification. I want to sincerely clarify that I never intended to alter, manipulate, or misrepresent any information in any way. It was an honest mistake, and I deeply regret it.

I have actually been a Payoneer user for several years before this application. I previously maintained a personal Payoneer account for around 3–4 years and regularly received my Upwork earnings through it, usually around $300–$500 weekly. During all those years, I used Payoneer professionally and responsibly without any issues. I closed that personal account only because I wanted to transition properly to a business account for my growing business operations.

This situation has honestly been very stressful for me because Payoneer has been an important part of my freelance and business journey for years, and I truly value the platform and the trust associated with it.

I respectfully request an opportunity to resubmit the correct original bank statement directly downloaded from my bank, along with any additional verification documents you may require. I am fully willing to cooperate with any review process necessary.

I kindly ask you to please reconsider my application and allow me a second chance to correct this mistake.

Thank you very much for your time, understanding, and support. I truly appreciate it.

Sincerely,
Ghulam Ahmed Idreesi

UPDATE MAY 15 (RESPONSE TO PAYONEER):
Anastasia, your response is a PR smokescreen. Yesterday, May 14, your compliance system officially cleared my account via email, stating 'everything is in order.' Yet, a manual block still freezes my $6,729.04 USD in verified Upwork earnings, causing severe financial harm and bouncing my payments all month.

You cite ticket #260505-005656, which your team weaponized with redundant document requests to stall your mandatory response to my active Better Business Bureau (BBB) complaint. Payoneer notified me of an impending service termination on April 19. Holding funds hostage for an account you are actively closing is an unacceptable fiduciary practice.

An automated 'unlock' is useless because your broken loop holds my verification hostage, even rejecting a bank statement linking my name, ID, and registered address. I demand an immediate manual wire transfer to my bank in Chile. You have no excuses: I have already sent my complete bank details at least 5 times in direct email replies to the very ticket you cited. Release my money immediately.
__________________________________________________
ORIGINAL MESSAGE:
Payoneer has been withholding $6729.04 from my Upwork earnings since April 19. I've uploaded all KYC docs, but ticket #260428-025006 has been "In Review" since April 28th. Previous tickets were closed without paying me. I just want my property transferred to my personal bank account. Unacceptable for a financial institution.

My fav service

Customer ID: 62569697
My payment is stuck for the last 1 week. Customer support just tell dam lies everyday.

Highly disappointed with the services. My payment is stuck for last 5 days. I reach out to the customer support department on daily bases. They always tell me you will get payment in 1 day, 2 day or you will get payment before the end of they day. But sill i have't recived my payment. Customer support is unprofessional & just give false hopes. My Customer ID: 62569697

Payoneer has become increasingly unfriendly for freelancers and remote workers. I’ve been a Payoneer user for almost 7 years and over time the platform has become more restrictive and expensive rather than improving for long-term users.

The platform recently raised the annual activity threshold from $2,000 to $6,000 just to avoid maintenance fees, which feels unreasonable for many users. On top of that, charging around 3% on every withdrawal plus additional fixed fees makes the overall cost far too high.

This platform no longer feels suitable for either high-activity or low-activity users because the fees, limitations and constant restriction hurdles significantly reduce convenience and trust. There are now far better alternatives available for freelancers and international payments.

My account (Customer ID: 97576774) has been frozen since April 16th, 2026, 20 days with no prior notice, no explanation, and no requested action on my end.

Ticket #260504-017691 has been open this entire time. I contacted support repeatedly via live chat (WhatsApp, Instagram, website). Every agent; Jess, Rex, and others confirmed my case was "escalated as URGENT" and promised same-day resolution. Nothing happened.There are ZERO pending tasks in my verification center. My funds are blocked for no communicated reason.$612 frozen. Professional income paralyzed. No timeline given.

The live chat exists to absorb frustration, not to resolve issues. The Risk Department has not sent a single communication in 20 days.

I am a digital creator. This is not an inconvenience, this is my livelihood.

Payoneer, my ticket number is above. I expect a real response, not a script.

I closed my Payoneer account in December 2025. 4 months later, a company issued a refund to my original Payoneer card.
The company confirmed the transaction was completed and told me to contact Payoneer to retrieve my funds.

I don't know why payoneer received the refund and my account should be closed so the refund transection should be declined but actually, that didn't happen as payoneer accepted the refund as the account is still present which is really dangerous.
That means that even after closing your payoneer account, your bank account is not closed which means that it can be used in illegal way using your name.

Payoneer support confirmed the funds are in the account. That was over a month ago.
Since then:
❌ The "responsible department" has never contacted me
❌ My email was completely ignored
❌ I was promised a response 4 days ago — nothing
I am not disputing anything. Payoneer themselves confirmed my money is there. I simply want it returned via bank transfer, which is my legal right.

This is not a support issue — this is a company holding onto a customer's money with no accountability and no communication.

"Update: Payoneer reached out asking for my reference number. I have requested that they contact me directly via my registered email to share details privately."

"Update (19/05/2026): Till now, there's no updates. Payoneer still has my money and there's no action taken from their side"

I am absolutely outraged. My verification case has been stalled since April 12th. For an entire month, Payoneer has been providing nothing but useless template responses while systematically ignoring my official Ukrainian government documents (IDP certificate) and certified bank statements confirming my residence in the government-controlled city of Dnipro.Despite my full cooperation and providing every possible proof, no actual progress is being made. I consider this intentional stalling and discrimination based on my national origin. There is no legal or technical basis to deny me service while I am in a safe, non-sanctioned area.I demand an immediate manual review by Senior Management. Stop the bot-like templates and restore my account!

In May 2026, my account (ID 36438475) was wrongfully closed by agent Anastasia. This happened on May 14, the exact same day she replied to my previous Trustpilot review! This is clearly a retaliatory ban, not a human investigation. She accused me of "prohibited transactions"—which is factually impossible since my account has been frozen and completely empty since 2023! For 4 months, I have been trying to resolve verification issues. Either let me finish manual verification with my fresh Dnipro bank statement, or officially close and delete my data so I can open a clean new account. I demand a manual review by a Senior Compliance Manager!

My Payoneer account (Customer ID: 66431080, Reference: 260430-017328) has been under internal review for over 30 days, even though I have completed all the requested verification steps correctly.

The main issue is that my funds are blocked and I cannot access my money, which is directly affecting my business and my ability to pay suppliers.

I have contacted support multiple times and only receive generic responses with no clear resolution timeline.

I understand security checks are necessary, but more than a month without a clear update or solution is unacceptable.

I urgently request a resolution or at least a concrete update regarding the status of my case.

I am available to provide any additional information if needed.