Paypal Reviews 38,576

I used to think they were cool for basic protection in this wild wild west era of internet sales. I didn't have it for a while after a bad experience on ebay, and recently tried it again, only to find that customer service next to nil and now they're in bed with the biggest scammers on the net!

Literally, now they have the top ten shady sites using THEM to make it ALL LEGAL-ISH... I mean, wow! You used to have a prayer of a chance to get out of a predatory site's clutches, but now they're literally operating in the same Grey area.

I look for them to be dismantled when an honest administration gets in office. Don't think for a moment they're making it safe anymore. Unless you're a shady corporation operating without a physical address, they're not there for you! Those days are over. The dark side came calling, and made them an offer too rich to turn down.

Creative Fabrica was my wake-up call. The shadiest company out there that I've found, but operating with impunity under the protective banner of PayPal. Well, now we know who's pal they are!

I found the creative fabrica photo-editing as sub par, or more accurately bait and switch, so I opted out before the 30 day trial, only to find i had been charged for a FULL YEAR within minutes. When I filed a claim, they blocked me from the site. I showed them the 30 day trial guarantee and that they charged me for a year and then blocked me. They said "all fine", claim denied. They didn't get this rating for nothing! Be aware, their tentacles are in lots of places. venmo... etc.

I have been using PayPal for years. It has proven itself immensely useful for online shopping. No time spent filling out my particulars. No need to pull out my card. Just tap PayPal and I'm done.

They charged me 11$ to send my landlord 400 dollars plus 5$ to add it on the card I will stick with Cash App they don’t charge like that to send money this is rediculous they charge you that much

The worst, least caring company you can deal with. They’ve charged me for a Google transaction I didn’t make and can prove it. Entered all information as requested and was rejected/closed the same day. App says you can click resolutions centre and resolve but there’s no link. You’re sent around in circles and there’s no way to contact anyone. They do this on purpose so you lose motivation and stop trying. Google are just as unhelpful. Garbage companies that only care about one thing.

I am an 81 year old retired professional. I recently saw an ad for a purse (cross body bag) on Facebook. The company had a name that suggested it was in the USA. I was getting ready for a trip to Italy and purchased the bag six weeks before my trip in April. I paid with Paypal. The bag did not arrive before my trip. In fact it never arrived. It is now two months after my trip and no bag. I filed a request with Paypal for assistance after the USPS routing number proved to be fraudulent and the company is in located in China. Paypal said they would help but in the end they sided with the merchant who said the bag was delivered. I contacted customer service at PayPal and the only way you get help is through a terrible chat feature. The representative asked me to prove that the USPS tracking number was fraudulent. I told the rep to enter the tracking number and see. The rep did so and agreed the tracking number was fraudulent. She/He said they would reopen the case and I would get a refund at the end of April. I checked at the end of April and again Paypal sided with the Chinese merchant. I have closed my Paypal account and would recommend you do not rely on them to your be your advocate. I am out $60.00 for a bag that should have cost $35 since the merchant added all kinds of bogus fees to the cost. They have an American sounding name but when you try to deal with them they answer in Chinese characters. Believe me Paypal is not your pal. Worst company I've ever dealt with.

Paypal is not a good service to use. They offer up some bullshit excuse and keep your money. There is nothing you can do about it either. In my opinion this is just a scam !!
They don't give you any options, they just freeze your account and tell you to piss off. USERS BEWARE, they will screw you over !! Find a different way.

Bad customer service. I had to wait over 2 hours even though the system showed that an agent had joined the conversation, but no one responded.

I’m also having ongoing issues linking my bank card. I keep getting this error:
"We couldn’t confirm your info. Your card is still linked to your PayPal account, but you can’t use it for purchases until you confirm that you’re the owner."

When I try to get help, no one responds for a long time, and then after waiting, the agent replies late. If I don’t respond within 2 minutes, they close the chat immediately.

Very frustrating experience and no real support provided.

Trash company with bad support. They make new policy every month just to make the service even worse than it already is. 0/10

Recently and for many days I have been trying to find a specific payment that did not make it to my bank. I keep getting weird reasons as to why they cannot check into it, like, "not logged in when sending the email". I made a phone call, several minutes long and expensive, to inquire into that specific payment.
Actually, from November 2025 I have not seen any PayPal monies into my bank account. I do not know what is happening and why my money is not being transferred, and I get zero Customer service.
I would expect the case to be resolved soon since my last phone call, but no, and no email informing me of the progress of my inquiries.

After nearly 20 years of using PayPal for the first time I had to use PayPal Purchase "Protection"because a seller shipped only half or what I ordered.

Seller then offered me only 50% refund if I would return the item. Somehow PayPal thought that was a reasonable offer.

There was no way in the "Protection" process to decline this stupid offer. I could only accept it or do nothing. I wrote PayPal that the offer made no sense and I would not return something for half a refund, but to no avail. Case was closed and ruled in favor of seller.

I am pretty sure no human was involved on PayPal's side.

PayPal Purchase Protection is a farce.

Impossible to deal with online.

PayPal is officially the scum of the earth. I am trying to move my own hard-earned money from my balance to my Chase account, and these bastards are trying to skim 3% off the top just for an "Instant Transfer". This is a domestic USD to USD transfer with no currency conversion involved and no international complications. This is a massive fee for a basic digital service. People often need access to funds quickly, and pricing a service this way feels extremely exploitative. Moving from a lower percentage to 3% is an unacceptable increase. Holding funds and charging high "convenience" fees is frustrating for any user. There are other options like Zelle or bank-to-bank transfers that do not impose such heavy costs. This business model seems focused on maximizing fees rather than providing a fair service to users.

Indians are forced to do video KYC according to RBI's rule but they never mentioned video to be the mandatory method. I heard about people getting their data leaked and scammed regarding fake loan payments to the point that they actually visited the victim's house just to continue the harassment and that poor soul ended up calling police (which didn't really help).

I personally do freelancing for pocket money and career building plus I barely earn anything but am forced into a video KYC as if I'm a multi billion dollar company.

This is disgusting and racist of these foreign apps to exploit Indians like this and use our data for AI training and other shady businesses.

Plus they seem to make you do multiple video KYCs for no reason other than to gather more data.

Thank you PayPal for crushing a person's dream, I'll go back to living my poor, miserable life.

I am honestly surprised that the rating is even over 1. They do not protect consumers they protect predatory sellers. I filed a fraud complaint sine I used PayPal as an expected extra layer of protection. Within a day, they responded that it was a proper charge. I presented the same information to my back directly. They investigated for several days and confirmed that this was fraud. If I accepted PayPal's intant, non-investigation statement, this company would probably still be taking hundreds from me. I am lucky that my bank actually takes their client's protect seriously.

I got the debit card and 2 weeks later had fraudulent payments from Deliveroo made to it . I raised claims with PayPal and they told me I used the card . I would know if I did , I NEVER used Deliveroo in my life . PayPal is making things very difficult . Not very helpful . I would not recommend the debit card , there does not seem to be any protection . If all goes well , fine , but if any problem like me , you are on your own .

They were only good for receiving Tremendous gift cards I got from "play and earn" apps, but I'm in the process of switching to Venmo.. They aren't good for anything else at all other than receiving money. To Phil, who left a 5 star review wondering why there's so many 1-star reviews: you are very out of touch!

In my 5+ years of PayPal, I have never kept money on there for longer than a few minutes at a time. I've made a total of 4 legitimate claims in these 5 years which all got denied. PayPal likes to side with fraudulent sellers.

For my last 2 claims, I had bought currency in a game, but two purchases in a row triggered them to ban my in-game account a few moments later. Did not get to use my purchases at all.

PayPal and the seller agreed that my claim should be denied because technically I did get what I paid for... Even though I didn't get to utilize it. Thankfully I didn't spend a lot, but this was the final straw.

We got scammed by a company called Track a Pet (check it out), payment was via PayPal which we have used for years without problems. After talking to the bank, it took 2 days to get in touch with PayPal complaint department, they said they would stop the payment which they did on one card but allowed it on another. PayPal refused to give us our money back saying that Track a Pet was supplying a service!!!We then started a scam report with PayPal and this morning got a message from them saying that they had no issue with the service Track A Pet supply!!!
Klarna here we come!

I think PayPal are the most shocking company I have dealt with in years and years. I have had unnecessary interest and charges added for my account. I have been trying for three months to get a resolution and I am being ignored every single time. I have told PayPal that they are making my mental health deteriorate and I’m becoming ill because of the balance on my account is incorrect by by over £200. They are doing nothing I submitted a complaint which I’ve now found out today has not been upheld and just told to contact the ombudsman if I’m not happy. I don’t usually write reviews but please please do not use this company as I said they are honestly the most shocking company I have used in the last 20 years stay away.

Thieves, I sold few items, customers got their items, then PayPal suspended my account and then they took all my money. They are taking advantage of not having any proper competition. Avoid this scammers if you have other way legit ways to get paid online

Would go negative if i could. But when your fate is decided with AI . Dispute a order from a Chinese order . That said a third party no usps delivered a item and it was not delivered. And all they can say i’m sorry your screwed. Case closed.