Paypal Reviews 38,576

I have nothing but problems with PayPal. Every single time I try to deal with PayPal its a freaking headache. Takes forever to finally get through to an agent, then when you finally do they sound exactly like the bot you had to deal with to begin. And when you get fed up with texting and call you sit on hold until whenever the hell they feel like getting back to you. I am getting ready to just delete my account because their customer service is just the worst.

Paypal decide how they want you to pay for stuff and which card they want to use. Ive tried paying with paypal credit a few times and they always just charge any card they want rather than actually using paypal credit like you asked and when you contact them they just give you a random excuse to why you've not allowed it to go through to paypal credit. Im contemplating just deleting my account all together

I made an online purchase for an item from Zara Germany and paid via PayPal. The order never got delivered to me. For some reason, Hermes sent it back to Zara’s warehouse. After several attempts to get a refund, PayPal closed my case in Zara’s favor even though I explained everything clearly and even over the phone with their staff. This is unacceptable. Zara themselves keeps saying they’d reach out and ask for refund info. Yet, they never refund me and always has a bot replying to customer messages on IG and WhatsApp. Never use PayPal to purchase stuff online and never buy anything from Zara online again.

I got scammed by social engineering and I told PayPal this. They're so-called investigation showed no fraud and sent this Sherry McAdoo money. The people at PayPal don't care and I would never ever use PayPal again.

banned me without any reason or explanation and refused to give me an explanation.

Every time i want to use paypal every time i have problems! now I cant add my card!!!

PayPal is honestly one of the worst apps I’ve ever tried to use and I would not recommend it to anyone. Communication is extremely poor and slow. It so vague to the point it is so impossible to even attempt to resolve any issues. All emails feel extremely impersonal and robotic and after months of attempting to resolve the issue I got absolutely nowhere and am still just as confused as I was to begin with.

Worst payment processor out there by far. I remember when I used to use them, they would hold my funds unnecessarily for a period of 7-14 days. Support is also terrible.

I had a dispute with a vendor. I provided as much information as I could. Paypal immediately refunded the full amount. Thank you Paypal. That's what I call 5 star service!

worst customer received i have ever received and i would like to give paypal as was going to attach my business with paypal but unfortunately untrained staff from different part of the world is there to raise your blood pressure by asking stupid questions and looks like never been trained for their products and now i hate to call again as from yesterday, i did 6-7 calls and spoke with them for same request but everyone telling me different story. I was about to bring my business from stripe to paypal but looks like they don't care. i have been told, will receive call back but no call yet from yesterday. In last I would like to see other reputable company who can take over business from paypal/stripe. Anyway i hate to receive customer service from AI, is not help at all and now everyone is using AI to save money but they screwing up their customers.

I am reporting PayPal and the merchant CrocBeauty.com for deceptive business practices and failure to provide promised consumer protection.
On PayPal's official website, they state: 'We’ve got you covered. We can reimburse you if something’s not right. Shop with peace of mind, we protect your eligible purchases. If your order doesn’t arrive or isn’t as the seller described, we can help you get your money back.'
This is a blatant lie! My order is exactly what you described: 'not as the seller described' (manufacturing defect). Yet, instead of 'getting my money back,' I am being met with economic extortion. I purchased a product for $165 that arrived with a confirmed manufacturing defect. Despite providing irrefutable photo evidence, PayPal is demanding that I return the item to the USA from Tbilisi, Georgia, at my own expense.
I officially offered to return the defective product on the condition that the merchant, CrocBeauty.com, covers the return shipping costs — a standard legal principle for faulty goods. Both PayPal and the merchant completely ignored this constructive proposal. Instead, PayPal issued a non-negotiable demand for me to pay international shipping that exceeds the value of the item itself.
The handling of this case has been entirely robotic. Agents use 'copy-paste' templates and ignore evidence. There has been no professional review, only systemic avoidance of responsibility even by human agents. By utilizing 'no-reply' communications and the deliberate removal of the 'Reply' button, PayPal is effectively silencing the consumer. This creates an environment of extreme psychological stress, forcing consumers to abandon their rights.
I demand a full refund of $165 immediately. You have failed to honor your 'peace of mind' guarantee. I am escalating this breach of contract to the CFPB, FTC, and BBB. If this is not resolved, I will seek further legal action for the emotional distress and professional negligence caused over the past month.
Honor your guarantee now!

i have money in my account and nothing is showing declined, yet paypal is unable to process anything, it shows declined. but the card was never even ran. their support are stupid and clueless and are trying to tell me lies about the order but they are not able to repeat the excuse twice. this guy is just spamming garbage into the chat hes an idiot. paypal is the absolute worst company ever, i dont want to use them this website has no other options than paypalsucks.

I raised a legitimate dispute with PayPal after not receiving goods from an overseas vendor. My main issue is not the original problem itself, but PayPal's complete refusal to engage meaningfully. Despite the vendor emailing to acknowledge a full refund was due, PayPal closed my case and directed me to chase the overseas vendor myself. Throughout this process PayPal continued to collect Pay in 3 instalments for goods I had never received. Every contact resulted in the same dismissive response with no attempt to investigate or resolve the matter. I have now referred this to the Financial Ombudsman Service. I would urge caution when using PayPal Pay in 3 for overseas purchases, as their buyer protection in practice falls well short of what they advertise.

I wish I could give negative stars.
I bought what was advertised as a working engine that you build yourself. I was looking forward to building this with my son. But what arrived was a piece of plastic badly painted.
I thought something was wrong when I didn't receive confirmation of purchase or delivery details. The company Bombay Clothing has said in their advert that the engine was from America, but they turned out to be from Asia and the piece of plastic was not a working engine.
I opened a case with PayPal on those grounds and waited for about 3 weeks.
Today I got a resolution to the case and they ruled in favour of the scammer.
Therefore I am asking my credit card company to get the money back.
I am of course closing the PayPal account.

I am very disappointed in Paypal. I contacted them when a company was stating they were about to charge me for a renewal on a dievice that never worked and I had requested to end my contract, they responded they would. Paypal advised me to freeze my card and that they would not be able to. I had tried to reach out to Ryoko but got no response. Meanwhile Paypals advise freezing my card only allowed Ryoko to charge my bank. When I disputed the charge and sent the emails that showed I cancelled Paypal sided with Ryoko. So I am out the money and was advised by someone else that I could take it to small claims but in doing so paypal could restrict my account. so I lose no matter what. I am very disappointed with PayPal. I know a review will not get my money back but hopefully it warns buyers that they might not be as protected as they think by Paypal. Even with email proof that I requested the account with Ryoko be canclled they allowed them to take the money. Ryoko even agreed during this that they should refund but needed to let PayPal do the review. once Paypal said they sided with them of course they no longer agreed they should return the money.

Update: Ryoko has since refunded the money. Im still very disappointed in the way paypal handled the review.

Paypal have -after five months and many phone calls - denied me a refund of $US 241.96 on a fake couple of air conditioners from a company called Commerce Core UAB. Today they turned down my appeal siting the fact that I hadn’t sent them the tracking info when I returned the goods at an additional postage cost of $130 ….BUT I HAD! AND I HAVE NOW SENT THEM A COPY OF THEIR EMAIL TO ME ACKNOWLEDGING ITS RECEIPT. I’ve been a Paypal member for years. No longer,

Absolutely useless now! LNER have confirmed they have sent my refund but I haven’t received it so they advised me to contact PayPal. The agent I got was useless and kept saying he couldn’t find the transaction and that he needed the transaction number, he couldn’t understand that the whole point of me contacting them was because I hadn’t received the refund therefore there was no transaction! What is the point of using PayPal anymore if they don’t help when there’s issues??

For the second time, I have found myself using PayPal credit, something I have never been aware of signing up to, which makes me think that this must be a common problem.

What a nightmare I am having just trying too load up my,bank account details and trying to chane billing address too no help what so ever