I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Gerome was very helpfull and very nice…
Gerome was very helpfull and very nice and polite he sorted everything i needed to and i am soooo greatfull for this fone call thanks soooo much xxx
June 19, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear our team provided such helpful and polite service during your call. Thank you for your kind words!
Easy to use web site
June 18, 2026
Reply from Resolvecall Ltd
We're glad our website was easy to use. Thank you for your feedback.
Very helpful and understanding thank you
June 18, 2026
Reply from Resolvecall Ltd
We are so glad we could be helpful and understanding. Thank you for your kind words.
Jordan was very helpful
Jordan was very helpful , understand and put me at ease . Thank you
June 18, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team provided such a positive experience. Thank you for your kind words.
People who really listen and care.
My experience today was really positive. I expected to feel uncomfortable, however it was not at all. The person was caring and understanding.
June 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear your experience was positive and comfortable. It's wonderful that our team member was caring and understanding.
I spoke to Jerome who was very…
I spoke to Jerome who was very professional and very polite over the phone,I wish him all the best..thankyou.
June 17, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear our team member was professional and polite. Thank you for sharing your positive experience!
Andrew
Andrew, very understanding,and compassionate, and a great attitude on the phone, and explained everything easily which with my PTSD is much appreciated ,also the company procedure was very easy navigating,
June 17, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that our team member was understanding and compassionate, and that the process was easy to navigate. Thank you for sharing your positive experience.
Reply from Resolvecall Ltd
Thank you for your feedback. We're pleased to hear you had a positive experience.
Connor I spoke to was extremely helpful…
Connor I spoke to was extremely helpful today We have set up £30 a month now
Thank you so so much for my failure of payment this month. Not sure what really happened. Best wishes
Melanie Cook x
June 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team was able to assist you with your payment today. We appreciate you reaching out and sharing your positive experience with us.
I spoke to a very nice gentleman and he…
I spoke to a very nice gentleman and he me feel better he was so helpful
June 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear our team member was helpful and made you feel better. We appreciate your kind words.
Reply from Resolvecall Ltd
Thank you for your feedback. We're pleased to hear you had a positive experience.
They work with you to help repay your…
They work with you to help repay your debt they are not like some who try to make you pay more than you can afford. Found them really good
June 16, 2026
Reply from Resolvecall Ltd
We appreciate you sharing your positive experience. It's wonderful to know our approach to repayment plans is helpful and supportive. Thank you for your feedback.
Reply from Resolvecall Ltd
We appreciate your kind words. We are glad you found our service friendly and professional.
Reply from Resolvecall Ltd
We are glad our adviser understood your situation. We appreciate your positive feedback.
Did not appreciate the agent knocking…
Did not appreciate the agent knocking on my neighbours door asking questions about me
June 15, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to provide your feedback. We are sorry to hear that you are dissatisfied with your experience.
Where no one is available at a property, it is standard practice for our agents to make discreet enquiries with neighbours to confirm the information we hold is up to date. No personal or account information is disclosed during these interactions. We have reviewed the visit in question and found the approach taken with your neighbour was polite, respectful and brief.
We can see that you have set up an arrangement online, if you have any further queries please speak to one of our team on 0141 212 8500 or via your online account.
Helped me massively just with one phone…
Helped me massively just with one phone call . Peace of mind
June 8, 2026
Reply from Resolvecall Ltd
We are so glad we could provide peace of mind with just one phone call. Thank you for your kind words!
Reply from Resolvecall Ltd
We are so glad you had a positive experience. Thank you for your kind words.
Reply from Resolvecall Ltd
We're glad you found us easy to speak with and understanding. Thank you!
Very polite staff
Very polite staff, solved my issue in no time, nice company to deal with
June 5, 2026
Reply from Resolvecall Ltd
We're happy to hear our polite staff resolved your issue quickly. Thank you for your positive feedback!
Reply from Resolvecall Ltd
Thank you for your feedback!
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