I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Very easy to sort out online
June 15, 2026
Reply from Resolvecall Ltd
We are delighted to hear that our online process was easy for you. We truly appreciate your positive feedback!
Came to my house yesterday had no idea…
Came to my house yesterday had no idea who they were and refused to tell me I asked several times was so unpleasant I thought it was the solar panel people had to tell them go away he then spent 5 minutes on my doorstep was so intimidating who does that
June 22, 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for taking the time to provide your feedback. We are sorry to hear that you are dissatisfied with your experience.
The purpose of our visit is to establish contact when prior communication attempts have been unsuccessful.
We would have made contact attempts to advise you of this visit in advance.
Please contact us on 0141 212 8500 to assist in locating your account so we can investigate the above allegations.
For Donna thank you
Donna very friendly and calm and very helpful, thank you so much, made me feel very comfortable and heard. Listened well
June 23, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team member made you feel comfortable and heard. Your kind words are truly appreciated!
Reply from Resolvecall Ltd
Thank you for your feedback! We are glad we could help you with your arrangement.
my response to your home visit
my response to your home visit , lol
Ma'en Hamdi
June 22, 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for your feedback.
Without an account reference we are unable to locate an account for you to review what happened during the visit to achieve such a low rating.
Reply from Resolvecall Ltd
We're glad our team made your experience easier. Thanks for sharing your feedback!
Reply from Resolvecall Ltd
We appreciate your kind words. We are so glad we could assist you. Thank you for your feedback.
Reply from Resolvecall Ltd
We appreciate your positive feedback. We're glad we could be helpful and understanding.
Reply from Resolvecall Ltd
We are so pleased you found everything simple! Thank you for your kind words.
Nice people to talk to
Nice people to talk to. You dint have to be afraid anymore or talking to someone about your depts
June 12, 2026
Reply from Resolvecall Ltd
We're glad to hear our team made you feel comfortable discussing your concerns. We aim to provide a supportive environment.
They were very helpful
They were very helpful. Am just struggling at the moment but they will help me with affordable payment plan
June 19, 2026
Reply from Resolvecall Ltd
We're happy to hear we could assist you. We are always here to help find solutions, and we appreciate your kind words.
The lady was very nice and explained…
The lady was very nice and explained what it was about and I no nothing about it. She said not to worry and it will be sorted out so I think she was wonderful and put my mind at rest so thank you.
June 19, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team member was able to explain everything clearly and put your mind at ease. Thank you for sharing your positive experience.
Reply from Resolvecall Ltd
We appreciate your kind words about our team's patience.
Reply from Resolvecall Ltd
We're glad we were helpful throughout our conversation. We appreciate your feedback!
The home visitor was polite and…
The home visitor was polite and respectful and very kind. The call operator took the time to listen and gave great factual information giving me professional unbiased, honest guidance. Absolutely brilliant team. Thank you
June 12, 2026
Reply from Resolvecall Ltd
We are so happy to hear about your positive experience with our team members. Thank you for sharing your kind words; we truly appreciate your feedback.
Gerome was very helpfull and very nice…
Gerome was very helpfull and very nice and polite he sorted everything i needed to and i am soooo greatfull for this fone call thanks soooo much xxx
June 19, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear our team provided such helpful and polite service during your call. Thank you for your kind words!
Easy to use web site
June 18, 2026
Reply from Resolvecall Ltd
We're glad our website was easy to use. Thank you for your feedback.
Very helpful and understanding thank you
June 18, 2026
Reply from Resolvecall Ltd
We are so glad we could be helpful and understanding. Thank you for your kind words.
Jordan was very helpful
Jordan was very helpful , understand and put me at ease . Thank you
June 18, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team provided such a positive experience. Thank you for your kind words.
People who really listen and care.
My experience today was really positive. I expected to feel uncomfortable, however it was not at all. The person was caring and understanding.
June 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear your experience was positive and comfortable. It's wonderful that our team member was caring and understanding.
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