I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for advising me for the…
Thank you for advising me for the payment plans and Jerome you're the best person for the people to sort out the things and advising the people to do
Thanks Jerome
June 26, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that the payment plans were helpful and that our team member provided such excellent advice and support. It's wonderful to know that everything was sorted out for you.
The person answered all the questions…
The person answered all the questions that l wanted to know
June 25, 2026
Reply from Resolvecall Ltd
We're so glad to hear that all your questions were answered thoroughly. Thank you for sharing your positive experience with us!
avoid this company at all costs they…
avoid this company at all costs they came to my house tried to force there way in & threatened my wife, i had to call the police, they have been reported
June 1, 2026
Unprompted review
Reply from Resolvecall Ltd
We take allegations of this nature extremely seriously and are very concerned to read your review.
To date, we have not been contacted by the police regarding any such incident. As no specific details have been provided, we are currently unable to identify or investigate this matter internally.
The behaviour described does not reflect our standards, expectations, or the way our team operates. We would very much like the opportunity to fully review what has been reported.
Please contact us directly on 0141 212 8500 with any further information you can provide, including the date, time and location, so we can investigate this as a priority.
We are committed to addressing all concerns thoroughly and taking appropriate action where necessary.
Reply from Resolvecall Ltd
We're so glad to hear you had a very good experience with us! We truly appreciate your positive feedback.
Reply from Resolvecall Ltd
Thank you for your kind words! I'm so pleased to hear that we were able to help you with your understanding and problem.
Donna was great to deal with she wa…
Donna was great to deal with she wa very helpful
Steve t
June 25, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was very helpful. We appreciate your kind words!
I’ve spoken to this company on two…
I’ve spoken to this company on two occasions now. Both times have been pleasant and very helpful. No judgment or aggressiveness like some other company’s. Thank you to Andrew for helping me resolve the situation I was put in.
June 25, 2026
Reply from Resolvecall Ltd
We are so glad to hear that our team provided you with such a positive and helpful experience on both occasions. We always aim to resolve situations effectively and respectfully, and it's wonderful to know we achieved that for you. Thank you for sharing your kind words.
Customer care
The customer service person i spoke to was very understanding and very helpful.
June 25, 2026
Reply from Resolvecall Ltd
We're so glad to hear that the customer service you received was understanding and helpful. Thank you for sharing your positive experience with us!
Great service listened easy to talk to.
June 25, 2026
Reply from Resolvecall Ltd
We are so glad to hear that you found our service great and that our team was easy to talk to and listened to your needs. Thank you for your kind words!
Excellent to talk to made it very easy…
Excellent to talk to made it very easy to sort my issues out
June 24, 2026
Reply from Resolvecall Ltd
We're delighted to hear that we made it easy to sort out your issues. Thank you for sharing your excellent experience with us!
Andrew the guy i spoke to was very…
Andrew the guy i spoke to was very helpful n understanding n he listened to what I had to say very nice n happy
June 24, 2026
Reply from Resolvecall Ltd
It's wonderful to hear that our team member was so helpful and understanding. We're glad they listened and made you feel happy with the support provided.
No help shet app
May 20, 2026
Reply from Resolvecall Ltd
Thank you for your feedback.
From our records, it appears that you have set up a manual arrangement via your online account and have been actively managing your account through this service. We are unable to identify any recent contact with our customer service team regarding issues or requests for assistance.
As a result, we are currently unable to determine what specific difficulties you may have experienced.
If you are still encountering any issues or require support, please do not hesitate to contact our team on 0141 212 8500, and we will be happy to investigate and assist you further.
Reduced payment offer helped me get…
Reduced payment offer helped me get another monthly outgoing down and clear another debt off,
June 23, 2026
Reply from Resolvecall Ltd
We're so happy to hear our reduced payment offer helped you manage your finances and clear a debt. We appreciate your positive feedback!
Easy to use app ,explanation at each…
Easy to use app ,explanation at each process ,thank
June 23, 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our app easy to use and appreciated the clear explanations throughout the process. Thank you for your kind words!
Before I rang up I was nervous but I…
Before I rang up I was nervous but I needn't be the gentleman on the end of the line was very pleasant and talked me through the procedure and made me feel at ease, by the end of the call it felt like a big weight had been lifted. They are so easy to talk too. Im glad I rang.
June 23, 2026
Reply from Resolvecall Ltd
We are so pleased to hear that our team member was able to put you at ease and provide such a positive experience. It truly makes our day to know we could help lift that weight off your shoulders. Thank you for sharing your kind words; we are glad you reached out to us.
Had a new discounted payment amount and…
Had a new discounted payment amount and was able to make a 3 payment plan to clear my debt
June 23, 2026
Reply from Resolvecall Ltd
We're so glad to hear we could help you manage your debt with a payment plan that works for you!
Was able to get my account to be paid…
Was able to get my account to be paid off in 3 months instalment which the staff was very helpful and was very easy to do thank you
June 23, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive experience. We're so pleased to hear that our staff were helpful and that the process of setting up a three-month installment plan to pay off your account was easy for you. We aim to make these situations as straightforward as possible.
Reply from Resolvecall Ltd
We are so pleased to hear that you found our services easy to manage. We truly appreciate your kind words about our reputation.
EXPERIANCE WAS FINE
EXPERIANCE WAS FINE , HAD NO PROBLEMS AND
JEROME ON THE OTHER END OF PHONE WAS VARY
POLITE AND HELPFUL
June 23, 2026
Reply from Resolvecall Ltd
We're truly happy to hear you had a positive experience and that our team member was polite and helpful. Thank you for sharing your kind feedback!
Customer services were really friendly…
Customer services were really friendly and professional and dealt with my issue.
June 23, 2026
Reply from Resolvecall Ltd
We're happy to hear that our customer service team was friendly and professional while resolving your issue. Thank you for sharing your positive experience with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.