I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
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Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Very helpful
June 24, 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was helpful. Thank for your feedback it is important to us!
Reply from Resolvecall Ltd
We're happy to hear that settling your remaining debt was a straightforward process for you. We appreciate your positive feedback.
Reply from Resolvecall Ltd
We are happy to have been of assistance to you. We appreciate your feedback.
It was easy to communicate with members…
It was easy to communicate with members of staff who where really helpful
June 23, 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found our staff helpful and easy to communicate with. Thank you for sharing your positive experience!
Very friendly very helpful
June 30, 2026
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. We're so glad to hear that you found our service friendly and helpful.
Really helpful
The call handler was really helpful, polite and treated me with respect through the whole conversation. I had made a mistake on my plan and she was more than happy to help me correct this.
She took time to I make sure I was emotionally and financially able to afford my plan without putting my family under pressure.
June 23, 2026
Reply from Resolvecall Ltd
We are so pleased to hear about your positive experience with our call handler. It's wonderful to know that we could help you correct your plan and ensure it met your needs without causing any pressure.
Update my credit file!!!!!
Why haven't you updated my credit file??? This has been paid now
June 26, 2026
Reply from Resolvecall Ltd
Thank you for getting in touch.
I can confirm that your account was closed following receipt of payment on 26 June. Please note that we do not report account updates directly to the credit reference agencies. This process is carried out by our client as part of their monthly reporting cycle.
Our client will update the status of your account with the credit reference agencies, and it can typically take between 4 and 6 weeks for this change to be reflected on your credit file.
If you have any specific queries regarding credit reporting or when the update will appear on your credit file, we would recommend contacting our client directly.
Donna is amazing I'm thankful for the…
Donna is amazing I'm thankful for the chat we have had and just how this company deals with clients 💜💜💜
June 30, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was amazing and that you appreciate how our company deals with clients. Thank you for sharing your positive feedback!
Spoke to Andrew today
Spoke to Andrew today. He made the call run smoothly answered all my questions and got my query sorted. Friendly people who just want to help. My issue has now been resolved.
June 30, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so happy to hear that our team was able to assist you efficiently and resolve your query. We appreciate you sharing your positive experience with us!
Andrew was very polite
Andrew was very polite, very helpful and explained the process
And resolved the matter very quickly and efficiently
June 30, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was polite and helpful, explaining the process clearly. It's great to know the matter was resolved quickly and efficiently.
I spoke to Kyle who was very helpful…
I spoke to Kyle who was very helpful and friendly as well as very professional. He assisted me in paying off a settlement swiftly and efficiently.
June 28, 2026
Reply from Resolvecall Ltd
It's wonderful to hear that your experience was so positive and that our colleague was able to assist you in resolving your settlement swiftly and efficiently. We're glad we could help.
Great experience speaking with Jermone
After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friendly very informative & was very helpful which definitely put my mind at ease. He constantly asked if my priority bills were up to date which made me feel confident that they were interested in how it would affect me paying the debt back then just getting it paid with no care for the repercussions thank you!
June 29, 2026
Reply from Resolvecall Ltd
We are so pleased to hear about your positive experience and that our colleague was able to provide such clear and helpful guidance regarding your early settlement. It's wonderful to know that their thorough explanation and focus on your financial well-being put your mind at ease. We always aim to ensure our customers feel supported and confident in their decisions, and your feedback confirms we are achieving this. Thank you for sharing your kind words; we truly appreciate it.
Very understanding and could see and…
Very understanding and could see and share my point of view and problems. Even felt better afterwards.
June 29, 2026
Reply from Resolvecall Ltd
We're so glad to hear that you felt understood and that we were able to share your perspective on the issues. It's wonderful that you felt better afterwards. Thank you for your feedback.
The man on the phone was extremely…
The man on the phone was extremely helpful and respectful of what I had to say. They will come back to me in a few months time . Exactly the answer I wanted.
June 29, 2026
Reply from Resolvecall Ltd
We're delighted to hear our team provided such helpful and respectful service. We appreciate your positive feedback and look forward to assisting you again in the future.
I spoke to Andrew a customer service…
I spoke to Andrew a customer service agent, he was extremely informative and friendly.
It can be very nerve-racking and embarrassing when talking about your debt and managing payments.
Andrew put me at ease and it didn't take as long as I thought to go through a review with him
June 29, 2026
Reply from Resolvecall Ltd
We're so glad to hear about your positive experience with our customer service team. We understand that discussing financial matters can be challenging, and we always strive to make those conversations as comfortable and helpful as possible. Your feedback truly means a lot to us.
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
Reply from Resolvecall Ltd
We're delighted to hear that we were able to resolve your problem quickly and efficiently. Thank you for sharing your positive experience with us!
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with us.
They were very understanding of my…
They were very understanding of my situation
Kept me updated on payments and what was left to pay
June 26, 2026
Reply from Resolvecall Ltd
We're glad to hear that we were understanding of your situation and kept you well-informed regarding your payments. Thank you for your positive feedback!
Kind and active listening from the staff
June 26, 2026
Unprompted review
Reply from Resolvecall Ltd
Thank you for your kind words. We're so glad to hear that our staff provided active and attentive listening during your experience with us.
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