I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Happy with the customer service i…
Happy with the customer service i received.
Staff are always happy to help and resolve issues
July 17, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that you're happy with the customer service you received. It's wonderful to know our staff are always happy to help and resolve issues!
Andrew was very helpful
Andrew was very helpful, providing me with tools I can use in the future, and was not judgmental throughout the entire phone call.
July 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team member was helpful and provided you with valuable tools for the future. It's wonderful that you felt supported throughout the call.
Really helpful and understanding really…
Really helpful and understanding really appreciated everything he done his name was Corey
July 17, 2026
Reply from Resolvecall Ltd
We're so happy to hear our team member provided such helpful and understanding assistance. We truly appreciate your kind words.
The staff was amazing sorted everything…
The staff was amazing sorted everything out for me No stress at all easy to talk to to resolve my problem thank you
July 17, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team was amazing and sorted everything out for you, making the process stress-free. It's great to know you found it easy to talk to them to resolve your problem.
Had trouble previously setting up a…
Had trouble previously setting up a plan. The guy i had today was great and helped me set one up to suit me best.
July 17, 2026
Reply from Resolvecall Ltd
We're so glad to hear we could help you find a plan that perfectly suits your needs. We appreciate you sharing your positive experience!
Reply from Resolvecall Ltd
We're so glad we could assist you promptly with your enquiry and help set up a suitable repayment plan. Thank you for your kind words!
Reply from Resolvecall Ltd
Thank you for your wonderful feedback! We are so pleased to hear that we were able to be helpful and understanding of your situation. We truly appreciate your kind words.
Reply from Resolvecall Ltd
Thank you for your feedback. We are so pleased to hear that our contact centre employee was extremely helpful.
Donna was very helpful and understanding
Donna was very helpful and understanding
July 14, 2026
Unprompted review
Reply from Resolvecall Ltd
We truly appreciate you taking the time to share your positive feedback. We're so glad to hear that our team member was helpful and understanding during your interaction.
Donna was very helpful
July 14, 2026
Reply from Resolvecall Ltd
We are so happy to hear that you had such a positive experience. We always strive to be helpful, and we appreciate you sharing your feedback.
Easy to talk to as i was so stressed as…
Easy to talk to as i was so stressed as wasnt sure if it was a scam as do not remember owing any money to anyone as over 25 years ago ..i was put at ease immediately and the problem was sorted .
July 14, 2026
Reply from Resolvecall Ltd
We're so glad to hear that we were able to put you at ease and resolve your concerns quickly. It's wonderful to know that the problem was sorted out for you. Thank you for sharing your positive experience.
Great help and understanding.
July 14, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that you found our assistance helpful and that we were able to provide a positive experience for you. Thank you for your kind words!
Reply from Resolvecall Ltd
We're so pleased to hear that our team was able to provide excellent care and assistance. Thank you for sharing your positive feedback!
It was really easy to talk the company…
It was really easy to talk to the company and they were very helpful in sorting this out for me
July 13, 2026
Reply from Resolvecall Ltd
We're so glad to hear that you found it easy to communicate with us and that our team was helpful in resolving your issue. Thank you for sharing your positive experience!
Reply from Resolvecall Ltd
We're so happy to hear that our service agent was able to provide you with great assistance. Thank you for your kind words!
Letting my neighbours, know my buisness
Knocking on my next doors neighbours house, to ask if I lived next door and staring through the windows.
Lizards.
July 13, 2026
Reply from Resolvecall Ltd
Thank you for your feedback. We're sorry to hear that you're unhappy with your experience.
We'd like the opportunity to investigate the concerns you've raised. Please contact us on 0141 212 8500 so we can locate your account and review the matter in detail.
When our field agents attend an address, they may make discreet enquiries to confirm they are at the correct location if they have been unable to make contact after previous attempts. No personal or account information is disclosed during this process.
Please get in touch so we can look into your concerns fully and discuss them with you directly.
Easy peasy lemon squeezy
The call was extremely easy to set up and Joe was especially helpful covering all bases. Everything was explained so well there was no room for questions. The whole process was easy and painless. Thanks again to Joe:)
July 13, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that setting up the call was easy and that everything was explained clearly. It's wonderful to know that the entire process was smooth and hassle-free for you. Thank you for sharing your positive experience.
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