I spoke to Andrew a customer service agent, he was extremely informative and friendly. It can be very nerve-racking and embarrassing when talking about your debt and managing payments. Andrew p... See more
Company replied
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Review summary
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After speaking to Jerome this evening in regards to an early settlement he explained thoroughly what it meant, how it could impact my credit file, went through up to date outgoings. He was very friend... See more
Company replied
They were very understanding with the information I gave them making me feel really good. Sabrina was fantastic and very much client related well done she made me feel as though she knew what I was... See more
Company replied
Very kind,courteous and respectful. Both Samantha on the doorstep and Jordan on the telephone. Makes me want to engage, rather than the brutal council tax collectors.
Company replied
Company details
About Resolvecall Ltd
Written by the company
Resolvecall is an FCA-regulated company that businesses trust to help reconnect with their customers in a fair, transparent, and professional manner. With years of experience, we specialise in providing effective communication solutions that enable businesses to resolve outstanding matters while maintaining respect and understanding.
Our approach is guided by four core values:
- Reliability — ensuring we keep our commitments;
- Responsiveness — quickly addressing customer needs;
- Resoluteness — finding the best solutions for each individual case;
- Reasonableness — always treating people with respect and understanding.
Whether we’re communicating through letters, phone calls, or conducting amicable home visits, our focus is on creating a positive and professional experience for all involved. Our team is trained to be empathetic and to handle each situation with care, making sure we achieve the best possible outcomes for customers and businesses alike.
We understand that, due to the nature of our business, customers may not always reach out with positive feedback, but we always welcome and appreciate any feedback we receive. Every review, whether positive or constructive, is a valuable opportunity for us to improve our services. We take customer concerns seriously, taking full responsibility when things fall short, and using all feedback to continually refine and enhance our practices.
At Resolvecall, we’re committed to providing the highest level of customer service, ensuring transparency, accountability, and fairness in everything we do. We aim to build trust with our customers and the businesses we work with, fostering long-lasting relationships based on mutual respect and positive resolutions.
Here to Help You
Written by the company
- Clear, Fair, and Respectful
- At Resolvecall, we’re here to make communication simple and fair. Whether by letter, phone, or visit, we work to resolve matters with respect, clarity, and understanding — so you can move forward with confidence.
Contact info
3rd Floor, 1 Smithhills Street, PA11EA, Paisley, United Kingdom
- 0141 212 0518
- correspondance@resolvecall.co.uk
- www.payresolvecall.co.uk
4.5
Excellent
2K reviews
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Very understanding staff ,especially…
Very understanding staff ,especially Donna who I spoke to on the phone,you just need to speak to the team and they will do what they can to help
July 13, 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team, especially our colleague, was so understanding and helpful. It's wonderful to know that our staff made such a positive impression.
Reply from Resolvecall Ltd
Thank you for taking the time to share your positive feedback. We're so glad to hear that you found our team member very helpful.
Although it can seem frightening to…
Although it can seem frightening to talk to people like this, Ross made it very easy and was empathetic towards my situation. They didn't pressure me into making a commitment to something I can't afford.
July 13, 2026
Reply from Resolvecall Ltd
Thank you for sharing your positive experience. We're so pleased to hear that your conversation was easy and that you felt understood. It's great to know that you didn't feel pressured.
Reply from Resolvecall Ltd
We are pleased to know that you found the payment process straightforward. We appreciate your feedback.
The person I spoke to on the call was…
The person I spoke to on the call was lovely & so patient. Made to feel at ease and not judged
July 13, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your conversation was a positive one and that you felt comfortable and at ease. Thank you for sharing your experience!
My payment method was excellent,I am on…
My payment method was excellent,I am on universal credit and I had no problems with the offer I gave.. thank-you.
July 6, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that your payment offer was suitable. It's important to us that our payment options are accessible and straightforward for everyone, and we appreciate you sharing your positive experience.
Connor was very helpful and very…
Connor was very helpful and very patient with me ,he's an asset to your company ,resolvecall
July 13, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was very helpful and patient. It's wonderful to know they are seen as a valuable asset.
Was scared about phoning like we all…
Was scared about phoning like we all are the call handler was very nice and puts you at ease
July 13, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our call handler was able to put you at ease during your call. Thank you for sharing your positive feedback.
Perfect Customer Service
Andrew my contact was super helpful and understanding, resolving my issue instantly giving me peace of mind.
July 11, 2026
Reply from Resolvecall Ltd
We're so pleased to hear that our team member was super helpful and understanding, resolving your issue instantly and giving you peace of mind.
I have dealt with Resolvecall for quite…
I have dealt with Resolvecall for quite a few years now and have always found them fantastic to deal with, professional, courteous and so helpful, today I had contact with Andrew and yet again I could not fault anything within the call or service he provided, he was sympathetic and understanding and helped me in every way I could have asked for, so many thanks to Andrew and Resolvecall for yet another great experience.
July 11, 2026
Unprompted review
Reply from Resolvecall Ltd
We are so pleased to receive your kind words and appreciate you taking the time to share your positive experience. It is wonderful to know that our team has consistently provided professional and helpful service over the years. We are especially glad to hear that the assistance you received today was sympathetic and understanding, meeting all your expectations. We value your continued trust and look forward to assisting you again in the future.
The customer adviser I spoke to was…
The customer adviser I spoke to was very supportive and friendly. He understood my needs and helped me in settling what looked liked I wouldn’t be able to achieve it. So grateful for his patience and understanding.
July 11, 2026
Reply from Resolvecall Ltd
Thank you for sharing your positive experience. We're so pleased to hear that our adviser was supportive and friendly, and that their patience and understanding helped you achieve what you needed. It's wonderful to know we could make a difference.
I spoke with Andrew today regarding my…
I spoke with Andrew today regarding my account with resolve call. Andrew was very helpful and very understanding about my current situation.
He’s currently put my account on hold for me for 30 days
Which I really appreciate it as I’ve been dealing with a very tough time recently
I just want to say thank you so much to Andrew today
For our conversation.
I have also spoken to Joel and Gia in regards to my situation and both of them have been very helpful in the past as well
Thank you again Andrew for your help and understanding and patience with me today
July 10, 2026
Reply from Resolvecall Ltd
We're so glad to hear that our team was able to provide you with such helpful and understanding support during a challenging time. It means a lot to us that we could assist you with your account and offer some relief. We truly appreciate you taking the time to share your positive experience with us.
Jordan was very helpful and polite
Jordan was very professional and spoke very clear and polite
July 10, 2026
Reply from Resolvecall Ltd
We appreciate you sharing your feedback. We're happy to hear that our team member was professional, clear, and polite.
Had a positive call with Conner
Had a positive call with Conner, very polite and understanding to circumstances and present situation.
July 9, 2026
Unprompted review
Reply from Resolvecall Ltd
We're so glad to hear that our team member was polite and understanding during your call. Thank you for sharing your positive experience with us.
Reply from Resolvecall Ltd
We're glad to know we're making a positive impact. Thank you for your kind words.
Outstanding professionalism
Outstanding professionalism, polite, clear, and very helpful. I'd like to thank Fiona for helping me with an issue I had.
July 9, 2026
Reply from Resolvecall Ltd
We're so pleased to hear about your positive experience and that our team member was able to help you with your issue in such a professional and clear manner. Thank you for your kind feedback!
Reply from Resolvecall Ltd
We are so pleased to hear that our team member was very helpful and understanding during your experience with us. Thank you for sharing your positive feedback!
Andrew
Andrew, who I was talking to was very helpful and pleasant. He was very considerate in the way he spoke and helped wirh options.
July 7, 2026
Reply from Resolvecall Ltd
We're delighted to hear that our team member was very helpful and pleasant, providing considerate assistance and offering useful options.
Was sent a letter to say I owed money…
Was sent a letter to say I owed money to them but won't tell me original creditor just that it has been passed on from 2008
July 1, 2026
Reply from Resolvecall Ltd
Thank you for your feedback. We're sorry to hear about your concerns.
We can see that details relating to the account were previously provided to you by both digital and postal correspondence.
Our records also show that an arrangement was in place; however, a recent payment was not received, and we contacted you to make you aware of this.
As Trustpilot is a public forum, we're unable to discuss account-specific information here.
To view the details of your account, including correspondence we've issued, you can log in to your online account.
If you'd like to discuss your account further or review your current arrangement, please contact our Customer Services team on 0141 212 8500, who will be happy to help.
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