Paysafe Reviews 1,188

If I could give NO STARS I would
HORRIBLE Experience!
Not to waste much more of time on this horrible company...so in short...got approved for 30K a month with a 10 k daily limit...ran 1 transaction, all good, next transaction no problem, cue the doom music....transaction 3 was for 10K, got flagged by risk dept, sat in limbo 5 days, I finally get an email from Sandy in the risk dept, I call her back, answer her questions, re explain our business model and after 27 minutes of her not being interested in keeping my business, she hangs up on me.
Side note- We are Licensed General Contractors and Real Estate Agents, having been in business over 23 years, so very little risk
Then is goes on 6more days with me calling risk and emailing risk dept and calling my sales rep andthen after 12 days, they finally decide to cancel the transaction and refund my client his money....so they had his money for 12 days and hasssled me at least 8 hours in total intil resolution
Long story short, RUN AWAY from this company, there are hundreds of processors..This one needs to close up shop and end the misery

Had three issues to discuss. The tech answered one of the three questions and sought answers to the other two.

Only problem, took over an hour to speak to someone.

Don't talk a person in to sign a contract then you disappeared and don't communicate with the person.. That is bad business, and so unprofessional..... I've just learned that 51.80 has been taking out of my account alone with 25.00. I spoke with the agent he said I only suppose to be charged is 25.00... but yet Casey the agent haven't returned my called after 24hr have passed... yes I'm a pissed 😡 customer..... if I could give a negative double --- 0 I would have...

Percent is good. But the service was not so good. I asked my rep 5 times to put me on next day funding. Each time he said no problem I’ll get it done. Finally call Paysafe directly and spoke with them about next day funding. I waited 2 weeks to receive an answer. No one ever reached out so I called back. The lady on the phone put me on hold for a little bit and came back and said they turned me down for next day funding. I asked why and she said she couldn’t get an answer as to why. Which didn’t make since because I ran around $14k my first month or so with them. So they see I will run transactions through. So I told the lady without next day funding I will no longer be running any transaction with Paysafe. And to have a nice day. I will use others who are knocking down my door to run with them.

Awesome, very nice experience

I was given to understand that I would only be charged a percentage on transactions, since I chose the cheapest option. Then I started getting charged $40/month for some reason. Not happy with that. Will not use this service ever again, and I will not recommend it to others.

When I signed up, my bank deposits were supposed to be available/ deposited the following business day in my account!!!
That did not happen????
Now you are raising your fees, for what??????
Greed?????

Takes way too long to receive the funds once a customer makes a payment. We switched over from Square, and we fully regret this, as waiting three to four days for our money is extremely difficult for a small business.

Worst service i have ever had.

If you can prove how they on purpose make it harder to customer you will win your case.

Never ever again.
Go with reputable companies.

Everything fine

Terrible customer service can’t get anyone to email back or awnser the phone I will be looking for someone better to use for POS system

I had to call several times to add AMEX and way too long waiting on phone just to speak with someone. Even now my AMEX does not seem to be working. I was able finally to run 2 AMEX cards yet no fund have been distributed. It has been over week since running them. Please help! Randall Manning

I am so glad that I picked leaders as a financial transaction support for my business. Johan, sales person who was extremely very helpful and knowledgeable gave me an education and full of explanation to the point. The support person Alma, knew her stuff, it was set up in just about the most least time easy and I was very comfortable. I would recommend this company to a lot of people.

I just see the ease of use and low cost as i am not computer savy and we have a very tight budget.

Worst ever. Had to argue to cancel.
Terrible customer service.
Don't waste your money

This is the worst payment processing service I have ever used. I was signed up by Johann who said the percent was built into my invoice. Sent out two & guess what wasn’t built in? The credit card processing percentage. I immediately flagged with CS for a refund which was early March…Alma from CS promised multiple times her manager would contact me regarding refund status. I never got called. I’ve emailed and called both Johann who signed me up and Alma and they have effectively ghosted me after I’ve been following up on refund & requesting to cancel. Whoever handles reviews & sees this call me to update me on refund & give me steps to cancel my account. This is shameful!!! Do not use this service!

I don’t like the fact that I have to wait a week for money to transfer to my bank account and that I have no way of knowing what has transferred and what hasn’t. It makes my life much more difficult because I have no idea what I have received and what I haven’t. I would much prefer being able to do the transfers myself so I know what to expect and when.

I think this company is too big - I do not have a representative and it's hard to get a hold of someone. I have emailed the CSR- got a case #- and no one has resolved anything. I have an extra terminal here - and is it a Valor issue or Paysafe?