Paysera Reviews 

I am highly satisfied of the professional manner and attitude administered by the customer service employee- Shenny, wih whom I had a video call following my request to increase my account limits.

Excellent service from the male customer service usur I don't know if I got the name right but he was so kind and patient with me. Regardless of the fact that it was late at night. Thank you so much for your support and detailed guidance.

I have been using Paysera for a few years, and their customer service stands out. I get instant support every time I reach out with a question or an issue. Recently, I had a call with their customer service respresentative Agata - she went an extramile. I was very satisfied with the support I received.

becareful , they are scammers have no trust no matter how legit they look !! they block my card and they recieved a lot of negative reviews however i do not how they managed to change thier account here in trustpilot !! check reviews of solarisgroup.com , they used to be paysera

Good service

Paysera the best electonique bank in whole of europe i like it, so easy and not complicated, perfect clients services. Keep it up. Dardek sidi mohammed

Perfect financial company!!!!
I recomend to everyone,
Regards, Katarzyna

I was given step-by-step instruction for identifying my new mobile device - in a calm comfortable for me manner. The action was made immediately - which is highly important for running the business.

Paysera is not a trustworthy bank. If there is any small issue with your account, they will not come and talk with you about it but they will straightly lock your account and you will not be able to take out your money - at least not for about 30 days. Anyone should consider if they really want to give their money in the hands of this company.

Account restricted without any reason. Right after receiving my funds of course.Also no email or notification about the restriction. Had to call support myself for them to tell me the “amazing” news. If you thinking about opening account- DONT!!! There is much better online banking apps. THIS COMPANY IS SCAM WHO STEALS MONEY

Englisch Version below:

De:
Ich bin äußerst enttäuscht von Paysera. Ohne nachvollziehbare Begründung wurden die Konten eines Unternehmens, in das ich investiert habe, gesperrt. Eine derart drastische Maßnahme ohne transparente Kommunikation ist absolut inakzeptabel – insbesondere, wenn externe Investoren direkt betroffen sind.
Noch gravierender ist die anschließende Abwicklung: Die Übertragung bzw. Freigabe der vorhandenen Gelder zieht sich über einen unangemessen langen Zeitraum hin. Für mich als Investor bedeutet das nicht nur Unsicherheit, sondern auch einen erheblichen finanziellen und emotionalen Schaden.
Ich habe Verständnis dafür, dass Finanzdienstleister regulatorischen Anforderungen unterliegen. Dennoch erwarte ich in solchen Fällen zumindest eine klare und zeitnahe Kommunikation sowie einen professionellen Umgang mit den betroffenen Parteien. Beides habe ich hier leider nicht erlebt.
Unter diesen Umständen kann ich Paysera aktuell nicht empfehlen. Ich hoffe sehr, dass das Unternehmen seine Prozesse hinsichtlich Transparenz, Kundenkommunikation und Bearbeitungsgeschwindigkeit deutlich verbessert.
En:
I am extremely disappointed with Paysera. Without any clear or understandable explanation, the accounts of a company I invested in were suddenly frozen. Such a drastic action without transparent communication is completely unacceptable—especially when external investors like myself are directly affected.
What is even more concerning is the handling of the situation afterward. The transfer and release of the company’s funds are taking an unreasonably long time. As an investor, this creates not only significant uncertainty but also real financial and emotional stress.
I fully understand that financial institutions must comply with regulatory requirements. However, I expect clear, timely communication and a professional approach in situations like this. Unfortunately, neither has been the case here.
Under these circumstances, I cannot recommend Paysera. I sincerely hope the company improves its processes in terms of transparency, customer communication, and the speed at which such critical matters are handled.

★☆☆☆☆

Extremely disappointing experience with Paysera.

A transaction made with my Visa card was initially authorized and appeared to be completed successfully. Later, due to what Paysera themselves described as a “technical issue,” the payment was apparently declined while pending. The funds became available in my account again, and I continued using my account normally.

Weeks later, without any warning or fault on my side, Paysera processed an offline payment and pushed my account into a negative balance. I was essentially held responsible for a technical failure between their systems and the card issuer.

What is most frustrating is that the customer is expected to deal with the consequences of an internal processing issue that was completely outside of their control. The communication was unclear, and having your account suddenly show a negative balance because of a delayed correction is unacceptable.

A financial institution should have reliable payment processing systems and should not place the burden of their technical problems on customers. Unfortunately, this experience has significantly reduced my trust in Paysera’s services.

Excellent support! They were incredibly fast, professional, and resolved my issue on the first try. Thank you! I appreciate your professionalism and your efforts.

I've been a Paysera customer for about two years, and honestly, everything is fine with them. Their services are reliable, transfers are fast, and I haven't had any real issues.

Today, I had a problem with my account limit (I reached the old 1500 EUR limit and couldn't send or receive). I contacted customer support, and Mr. Houssine helped me increase my limits through a video call. He was professional, patient, and understood me quickly.

Now my limits are increased and I can send and receive normally again.

Thank you, Paysera, for your services, and special thanks to Mr. Houssine for his help today.

Paysera took My account to kyc check 1,5month ago. Today i received email My account IS closed but no any reason to it. I also Have over 1000€ in My paysera account. Those Have Been stuck there past 1, 5months and o dont know when or Will i ever receive My money

They want to accuse me of money laundering. I have sent all the necessary documents, and the account is not accepted. Completely absurd.

Sometimes it happens that the program disconnects and you have to re-register. And after viewing the temporary password SMS, it disconnects again. However, this helps to solve one call to the customer service department. It's good that they work long hours. Helpful friendly staff is the lifeblood and business card of this company. I have been a client of this company for a very long time. And in general, I am satisfied with their work.

Hello, im used for 1 month after that they blocked my Account and Freezed my Money for weeks now.
E-Mail - no response just a bot Phrase everytime.

Now I will give it to my lawyer and it will be more expensive for them :) One of the best German lawyers!

Have a nice day Paysera I gave your Scammer Company 1 month time!